USAA Financial Foundations Associate Interview Questions

Updated Aug 18, 2015
33 Interview Reviews

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Financial Foundations Associate Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 2+ months. I interviewed at USAA.

Interview

Started with a phone interview and then I was called in to take a computer tests to determine my skills with multitasking on more then one computer screen. This was later followed by an in person interview.

Interview Questions

Other Interview Reviews for USAA

  1.  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at USAA (San Antonio, TX).

    Interview

    Phone interview which lasted about an hour or so, then got an invite for person interview in the San Antonio campus a couple of days. Got an offer via email two days later after of course you get your drug screening and background check passed. Average difficulty level on the interview, nothing you wouldn't expect for a customer service job. Overall easy process.

    Interview Questions

    • Tell us about a difficult customer situation and how did you handle it?   Answer Question
  2. Helpful (15)  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at USAA.

    Interview

    Applied online, got an email asking me to take an assessment, then 2 days later got another email with a phone interview day and time. After the phone interview, they set me up with an on-site interview. Offered me the job within a few days

    Interview Questions

  3. Helpful (1)  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at USAA (San Antonio, TX) in April 2015.

    Interview

    I applied online. After a few days, I got an email asking me to take an assessment. After I took and passed the assessment, I got a call to schedule a phone interview about a week later. I also got an email to start my background and credit check. I'm glad they started the background check then because it took a long time. Some information I had to give them more than once. After I did the phone interview, I was contacted about a week later for the face-to-face interview. I was offered the job about a week and a half after that. In total, the entire process took a little over a month.

    Interview Questions

    • Name a rime when you had to convince someone to buy something that they originally had no interest in?   Answer Question
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  5. Helpful (1)  

    Financial Foundations Associate Interview

    Anonymous Employee in San Antonio, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at USAA (San Antonio, TX) in April 2015.

    Interview

    After doing an online questionnaire I was scheduled for a phone interview. The phone interview lasted about 15 minutes. I was told it would take a few days for a manager to review my answers and if I was selected I would do an in person interview. I don't like having to wait to see how I did but this has become the new norm in hiring.

    Interview Questions

    • Name a time you went above and beyond for a disgruntled customer.   Answer Question
  6.  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at USAA (San Antonio, TX) in February 2015.

    Interview

    Phone interview with Hr and management from department. Behavioral interview questions. Very engaging and provide you with details of what is expected of you on the job. Ask multiple situation questions and provided you with schedule and advancement opportunities.

    Interview Questions

    Negotiation

    Not at all

  7.  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at USAA in February 2015.

    Interview

    One phone interview and one in person interview. Phone interview was a general screen to make sure I was still interested and willing to work the requested shifts listed in the application. The second interview was your standard job interview.

    Interview Questions

    • General interview questions. Describe a situation where... How did you hear of us... What makes you want to work here...   Answer Question
  8. Helpful (1)  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate in El Paso, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at USAA (El Paso, TX) in January 2015.

    Interview

    Applied online for a work from home job. Took an assessment a few days later. Received an interview over the phone a few weeks later. A month and a half later had the final interview. Application process took a total of 2 and half months before a decision was made. Training does not start for another month. Background check was a bit tough. Very strict on times and dates of employment and drug testing. Recruiter and background check department weren't very good at communicating and gave me incorrect directions several times.

    Interview Questions

    • Describe a time you had a goal and how did you achieve it?   Answer Question

    Negotiation

    No negotiation. Was offered $32,000/yr.

  9. Helpful (1)  

    Financial Foundation Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview

    Application

    I applied online. I interviewed at USAA.

    Interview

    got a phone call just talking about benefits, and training. then i was told I will be contacted soon by hiring managers. the interview was fast. they both were nice and friendly

    Interview Questions

    • I was nervous, it wasn't hard just behavior questions and past experience. Hiring managers were nice and friendly   Answer Question

    Negotiation

    no negotiation

  10. Helpful (1)  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at USAA (Phoenix, AZ) in December 2014.

    Interview

    Assessment test, Phone interview first. Then called in for in-person interview. Two people in the room with one typing your responses and the other the lead in asking questions. Lots and lots of questions about whether you have done sales or not. Background check was quite extensive. The company definitely has a good reputation and deals with a lot of military so the expectation was quite high on what they would ask. It was a little nerve wrecking. Application online was a little annoying and it seemed like you had redundant information entered over and over again at many steps in the process.

    Interview Questions

    • The usual, "Tell me about a time when" -you reached a goal, -had a difficult situation, -disagreed with a boss or coworker, - what you did, how you did it, and what was the results.   1 Answer
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