USAA Financial Foundations Associate Interview Questions

Updated May 6, 2015
28 Interview Reviews

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Helpful (13)  

Financial Foundations Associate Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online – interviewed at USAA.

Interview

Applied online, got an email asking me to take an assessment, then 2 days later got another email with a phone interview day and time. After the phone interview, they set me up with an on-site interview. Offered me the job within a few days

Interview Questions

Other Interview Reviews for USAA

  1. Helpful (1)  

    Financial Foundations Associate Interview

    Anonymous Employee in San Antonio, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 daysinterviewed at USAA (San Antonio, TX) in April 2015.

    Interview

    After doing an online questionnaire I was scheduled for a phone interview. The phone interview lasted about 15 minutes. I was told it would take a few days for a manager to review my answers and if I was selected I would do an in person interview. I don't like having to wait to see how I did but this has become the new norm in hiring.

    Interview Questions

    • Name a time you went above and beyond for a disgruntled customer.   Answer Question
  2. Helpful (1)  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeksinterviewed at USAA (San Antonio, TX) in April 2015.

    Interview

    I applied online. After a few days, I got an email asking me to take an assessment. After I took and passed the assessment, I got a call to schedule a phone interview about a week later. I also got an email to start my background and credit check. I'm glad they started the background check then because it took a long time. Some information I had to give them more than once. After I did the phone interview, I was contacted about a week later for the face-to-face interview. I was offered the job about a week and a half after that. In total, the entire process took a little over a month.

    Interview Questions

    • Name a rime when you had to convince someone to buy something that they originally had no interest in?   Answer Question
  3. Helpful (1)  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate in El Paso, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at USAA (El Paso, TX) in January 2015.

    Interview

    Applied online for a work from home job. Took an assessment a few days later. Received an interview over the phone a few weeks later. A month and a half later had the final interview. Application process took a total of 2 and half months before a decision was made. Training does not start for another month. Background check was a bit tough. Very strict on times and dates of employment and drug testing. Recruiter and background check department weren't very good at communicating and gave me incorrect directions several times.

    Interview Questions

    • Describe a time you had a goal and how did you achieve it?   Answer Question

    Negotiation

    No negotiation. Was offered $32,000/yr.

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  5. Helpful (1)  

    Financial Foundation Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview

    Application

    I applied online – interviewed at USAA.

    Interview

    got a phone call just talking about benefits, and training. then i was told I will be contacted soon by hiring managers. the interview was fast. they both were nice and friendly

    Interview Questions

    • I was nervous, it wasn't hard just behavior questions and past experience. Hiring managers were nice and friendly   Answer Question

    Negotiation

    no negotiation

  6. Helpful (1)  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at USAA (Phoenix, AZ) in December 2014.

    Interview

    Assessment test, Phone interview first. Then called in for in-person interview. Two people in the room with one typing your responses and the other the lead in asking questions. Lots and lots of questions about whether you have done sales or not.
    Background check was quite extensive. The company definitely has a good reputation and deals with a lot of military so the expectation was quite high on what they would ask. It was a little nerve wrecking. Application online was a little annoying and it seemed like you had redundant information entered over and over again at many steps in the process.

    Interview Questions

    • The usual, "Tell me about a time when" -you reached a goal, -had a difficult situation, -disagreed with a boss or coworker, - what you did, how you did it, and what was the results.   1 Answer
  7.  

    Financial Foundations Associate Interview

    Anonymous Employee
    No Offer
    Positive Experience

    Interview

    Did the online assesment took about 1 month to hear back have my phone interveiw today. The recruiter emailed me several times ensuring me that I would be called so it was just a waiting game as to when

  8. Helpful (6)  

    Financial Foundations Associate Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at USAA.

    Interview

    I applied for an open position with USAA, and successfully passed my phone interview, drug screening and background check. A week later I was scheduled for an in-person interview. The interview was conducted by one interviewer and another on speaker phone. My interviewer was unprofessional, crass and blatantly rude. She accused me of not being able to hold a job, which I have only had two jobs in the past 7 years, including my present employment. The interviewer repeatedly cut me off in mid sentence, and would not answer any of my questions with more than a "yes" or "no". I have never not passed an interview process, and I have extremely good work ethics and management experience. I also come from a military family, and we have been members of USAA for over thirty years. I'm seriously considering getting new service because of the despicable way I was treated. I feel like I dodged a bullet! If you treat prospective employees that way, I can't imagine how current employees feel.

    Interview Questions

    • Demonstrate a time when you had to make a difficult sale.   Answer Question
  9. Helpful (2)  

    Financial Foundations Associate Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at USAA in October 2014.

    Interview

    The process was straight forward and quick. You are invited to take an online assessment, if you pass the assessment you have an initial phone screening with a recruiter. The phone screening last about 30 minutes, the recruiter describes the position and salary ($34,000 for this one) and gives you an opportunity to ask any questions. The recruiter will decide whether or not to recommend you for an interview with the hiring manager. During the interview, there are two people, one who asks the questions and another to type what you are saying. Questions are pretty standard and open-ended to get a better feel for your qualifications.

    Interview Questions

  10. Helpful (4)  

    Financial Foundations Associate Interview

    Anonymous Employee in Phoenix, AZ
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at USAA (Phoenix, AZ) in August 2014.

    Interview

    I applied online and it took 2-3 weeks to hear anything back. They emailed me an assessment which was basically a personality test and a few call center simulations. About a week later I got an email to schedule a phone interview.

    The phone interview was about 15 minutes long and just a few very basic interview questions. It was a little bit awkward because the interviewer was typing the whole time I spoke, but she was very friendly and easy to talk to. At the end of the phone call, she gave me the option of doing the second and final interview on the campus or over the phone (since I don't live in the area), and she stressed that it made absolutely no difference to her. I thought that was kind of weird, but I decided to just go to the campus and do the interview in person. We scheduled the interview for the following week.

    The in-person interview was also quite easy. The interviewer was super nice and made me feel comfortable, so that was probably why. They have a hallway of tiny rooms with thin walls and tiny desks that I assume they use specifically for interviewing, because there was a woman with the same interview time as me and they took us each into separate tiny rooms next to each other. Unlike others, I didn't have two people in the room when I interviewed but there was someone on speaker phone (she was from another USAA office in another state) who was basically silent the entire time except when she introduced herself at the very beginning and then when she thanked me at the end. The main interviewer (the one who was physically in the room with me) just asked a series of standard interview questions, some of them were even the same as the phone interview. She asked for a paper copy of my resume and skimmed over it. I had a list of references ready, but she never asked for them. She told me I'd hear from the recruiter I was working around the beginning of the following week.

    On Monday or Tuesday of the following week, I got an email congratulating me on the interview and letting me know that they were just waiting on a few more things from my background check.

    Interview Questions

    • Describe a time you went out of your way for a customer and what happened.   Answer Question

    Reasons for Declining

    The pay is non-negotiable-- $36K/year. They told me I'd be working evenings and weekends for a while because they give shifts based on seniority. One of the questions I asked in the interview was about retention and the interviewer basically told me it's very low (she even admitted it's lower than other call centers in the area) because many people have issues with attendance. This was a huge red flag to me that people don't like working there and don't feel valued enough to even show up.

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