USAA Financial Foundations Specialist Interview Questions

Updated May 19, 2015
20 Interview Reviews

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Helpful (4)  

Financial Foundations Specialist Interview

Anonymous Interview Candidate in San Antonio, TX
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4+ weeks. I interviewed at USAA (San Antonio, TX) in May 2015.

Interview

Applied online, Received email 6 days later 5 days after I completed and passed assessment, I received email scheduling phone interview the following Friday, but I had to reschedule for Monday the following week. At this point I had successfully passed round 1 of interviews with recruiter. I was then, prompted to complete background check and drug test. I am scheduled for an interview with a Hirng Manager.

Interview Questions

  • Where do you see yourself in 3 years?   Answer Question
  • What skills do you have that would help you in fulfilling job requirements?   Answer Question

Other Interview Reviews for USAA

  1. Helpful (5)  

    Financial Foundations Specialist Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at USAA.

    Interview

    I received an email with in a few days of finishing an online assessment (3 months before the training class was to begin). After a couple emails the interview was scheduled almost four weeks later. Typical interview, nothing out of the ordinary. 2nd interview was scheduled at the end of the first interview for another 3 weeks later. This interview process of weeks inbetween interviews I found to be a bit nerve-racking, since I really wanted this job (the starting pay is awsome for my area) and didn't know how hard I should still be looking for a job. I slowed my job search and waited. 10 days before the second interview I received a call to reschedule for a couple more day later, then another call to reschedule the time. 4 days before the second interview they called to let me know they had filled all the positions. DISAPPOINTING

    Interview Questions

    • Tell me a time where you helped an angry customer.   1 Answer
  2.  

    Financial Foundations Specialist Interview

    Anonymous Employee in Phoenix, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3+ weeks. I interviewed at USAA (Phoenix, AZ) in March 2015.

    Interview

    I was contacted by a USAA recruiter based on an application from several months ago. I had to fill out an application, and then take an assessment. The assessment covered allot of ground and included some simulations of computer systems similar to the ones USAA uses. I was then notified that I would have a phone interview. Phone interview was pretty straight forward. Once past the phone interview, they started the background investigation and drug test and scheduled the on-campus interview. This process took about a month and then the form letter came 4 days later "we regret to inform you..." This is a very stressful and drawn out process.

    Interview Questions

    • Role play to sell a travel package to a client.   1 Answer
  3. Helpful (1)  

    Financial Foundations Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at USAA.

    Interview

    Very lengthy two phone interviews one was about five minutes long the other was about an hour an a half with two individuals on a conference call. Overall it was a good interview they were both very patient an did not rich me an made sure to explain each question very thoroughly

    Interview Questions

    • Name a time you were challenged with a project but over came the difficulties   Answer Question

    Negotiation

    There was no negotiation I was offered 34k

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  5.  

    Financial Foundations Specialist Interview

    Anonymous Employee
    No Offer
    Positive Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at USAA.

    Interview

    applied online...received email to do an assessment...got a phone interview...was scheduled for manager interview the next day...still waiting on a yes or no. Interview was not to difficult. Was one person and she was very down to earth.

    Interview Questions

    • All were mostly situational questions where she wanted to the know the problem, how i attempted to fix it , and how it ended up.   Answer Question
  6.  

    Financial Foundations Specialist Interview

    Anonymous Employee in Tampa, FL
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at USAA (Tampa, FL) in January 2015.

    Interview

    You have to pass a test, then a recruiter call you, drug test and face to face interview. It was the worst interview of my life. HR lady was very unethical and don't even look at me when I'm talking, it was very disappointing. The Recruiter was awesome and professional however this lady (face to face interviewer) needs to be in another department because she doesn't represent the values of that company. I think she don't even like Hispanic people even with a really good preparation for this position.

    Interview Questions

  7.  

    Financial Foundations Specialist Interview

    Anonymous Employee in Tampa, FL
    No Offer
    Average Interview

    Application

    I applied online. I interviewed at USAA (Tampa, FL) in August 2014.

    Interview

    I completed the very extensive application, assessment and simulated call situations. I had a phone interview with HR that lasted about 20 minutes. Had an in-person interview a couple of days later with 2 woman who each asked scenario questions and typed notes. They were very clear about their micromanaging. Also, they required that I give up my Fl Health Insurance as a condition of employment.

    Interview Questions

    • Describe a time when you made a customer service mistake and how you resolved it. Give an example of how you handled a difficult situation.   Answer Question
  8.  

    Financial Foundations Specialist Interview

    Anonymous Employee in Phoenix, AZ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at USAA (Phoenix, AZ) in May 2014.

    Interview

    Phone interview, followed by phone interview, drug testing, on line assessment, and background check. Final interview with HR mgr and dept mgr at home site. Less than one hour to complete.

    Interview Questions

    • Pretending to be a travel agent and overcoming objections that have nothing to do with insurance.   Answer Question
  9.  

    Financial Foundations Specialist Interview

    Anonymous Employee in Phoenix, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at USAA (Phoenix, AZ) in May 2014.

    Interview

    The company is choosy about whom it hires. That is great. They only want the best of the best working there, and I am all for that considering that they serve the best customer base our country has to offer.

    Interview Questions

    • Why are you looking to leave your current job? This question was difficult because I did not really want to get into any issues I have with my current employer.   1 Answer
  10.  

    Financial Foundations Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at USAA.

    Interview

    One face to face interview with two managers, approximately 12 questions, focus is on sales skills, overcoming objections, ability to work a repetitive job, ability to resolve things for a difficult customer or situation

    Interview Questions

    • Describe a time that you were able to convince someone to buy something that they were not originaly interested in.   Answer Question

    Negotiation

    No opportunity to negotiate salary or benefits

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