USAA Interview Questions

Updated Jul 28, 2015
440 Interview Reviews

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Candidate Interview Reviews

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  1. Helpful (2)  

    Claims Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at USAA.

    Interview

    Two phone interviews followed by background check. Everything was great up until the background check run by a third party company. I submitted all documentation required only to be told half of it wasn't accepted. When I called up the rep/agent in charge of the background check she asked me a couple questions and said everything was good and to ignore the email. The next morning I get another email saying there is a request for more information which the rep/agent didn't say anything about. I send in the info and after a couple days I get another email saying the new documents are not accepted. I call the rep/agent up again asking what's going on. As a veteran myself I have a secret security clearance and if there was really something wrong there is no way I would have that. Again the rep/agent asks a couple questions and says everything is good. At this point it should come as no surprise that one week goes by and I get an email saying my documents are not accepted so I call up the recruiter to find out what's going on. The USAA recruiter tells me all of my documents are accepted and when would I like to set up an in person interview. I turned the position/interview down at this point and explained that if USAA does business with outside companies like the one I just had the misfortune of interacting with, I could not see myself with USAA. Interviewees beware, you will have to hire yourself into this company after wading through a huge headache and there's plenty of other companies out there looking for good employees. USAA: stop farming out HR functions to outside companies that are tarnishing your image and costing you money. Also get some better recruiters on board that don't make your applicants do their work for them.

    Interview Questions

  2.  

    Intern Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university – interviewed at USAA (San Antonio, TX).

    Interview

    I initially met a recruiter on campus who scheduled an on-campus interview for a few days later. I interviewed with one manager who asked me some questions about my classes and coursework, and my personality. No technical questions, just asked situational questions. I was then invited to a dinner with other prospective interns and a few managers. The next day I interviewed at the actual USAA campus with two managers. They asked me basic questions about myself, why I wanted to work there, what I would do in certain situations.

    Interview Questions

    • They gave me a math problem where I had to create 3 specific numbers using only certain other numbers.   Answer Question
  3.  

    Financial Foundations Associate Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at USAA (San Antonio, TX).

    Interview

    Phone interview which lasted about an hour or so, then got an invite for person interview in the San Antonio campus a couple of days. Got an offer via email two days later after of course you get your drug screening and background check passed. Average difficulty level on the interview, nothing you wouldn't expect for a customer service job. Overall easy process.

    Interview Questions

    • Tell us about a difficult customer situation and how did you handle it?   Answer Question
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  5.  

    Senior Java Developer Interview

    Anonymous Employee in Plano, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 2 weeksinterviewed at USAA (Plano, TX) in July 2015.

    Interview

    I applied through a staffing agency. It took 2-3 weeks. First had a phone screening interview for 30 minutes. Basic Java questions were asked, Then a week later was called for face to face interview. The process lasted for 4-5 hours. There were more than 10 interview candidates and were grouped and had to go through various behavioral exercises while the managers and hiring team will observe how you are working in a team and your critical thinking. This was followed by technical hands-on interview. This part involved code review, testing and debugging skills.

    Interview Questions

  6.  

    Loan Officer Interview

    Anonymous Employee in Tampa, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at USAA (Tampa, FL) in July 2015.

    Interview

    It took me 2 months to get through the interviews; 1. Applied online 2. 1 week later, online assessment was done and passed. 3. 1 1/2 months later, phone interview from HR asking you on your backgrounds. And then scheduled me with another F2F interview at the USAA campus. 4. Drug test and background check was done at the same time. 5. F2F interview was set within a week after the calls from HR and done. 2 managers in the meeting rooms for F2F interview, 1 will questions, the other type all your answers through the computer screen. It basically situational and background questions. And after all these done, they told me about all the benefits and perks they have with USAA. And also HR will contact me within the next 3 - 5 business days on the outcome. She did not said whether I am selected as based on the conversation we had, it seems like everything is well and she had also mentioned that the HR will contact me with all the salaries and perks again. Once again, they were both friendly and nice to listen to your thoughts and they would want you to give them a scenario than explanation of the questions? I presume they do need to understand whether or not you are actually in these career in your past banking experiences. To add on, you need to know your stuff well as it may not be an easy interview. Am still waiting for their reply. As it has been a long wait. I have not received an offer yet as I am waiting. Cross finger.

    Interview Questions

    • I understand that you are a creative and imaginative person, may I know how will you used that to solve a problems?   Answer Question
    • Tell me how will you keep track on the current market updates and regulations from the government that affect the loan process?   Answer Question
    • Why do you choose USAA? How to you know about us?   Answer Question
    • Can you give me a scenario on how you dealt with a complex situation? Perhaps when regulation that change yesterday that affect the loan quantum of your process of loan?   Answer Question
  7.  

    Auto Claims Adjuster III Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at USAA (Colorado Springs, CO).

    Interview

    I started as an intern and the process was fairly simple and normal questions. They invest a lot into their interns starting by taking everyone out to eat after you make it past the second interview process.

    Interview Questions

  8.  

    Auto Claims Adjuster III Interview

    Anonymous Employee in Atlanta, GA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at USAA (Atlanta, GA) in June 2015.

    Interview

    After applying, an email was sent directing me to take a typing and personality assessment. After that, a phone screen/interview was set up. A few days after that I was asked to interview with their hiring managers (on the phone as this was an at home opportunity). All together, the process took about 4 weeks.

    Interview Questions

    • Tell me a time that you had to handle a difficult customer. Tell me a time you had to deliver bad news.   Answer Question
  9.  

    Auto Claims Adjuster III Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at USAA (Phoenix, AZ) in June 2015.

    Interview

    Process took two months from initial application, phone interview, in-person interview and background check. The entire process was very relaxed with the usual questions of time management and stress management being asked. Be clear and concise with your resume as you will be asked about your previous experience in a call center environment. Also, all answers will be written down so I highly suggest to be succinct with your responses.

    Interview Questions

    • How did you handle a situation when someone was upset with you?   Answer Question
  10.  

    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at USAA in June 2015.

    Interview

    It was a lengthy process. I initially got an email saying I was selected to complete their "testing", which included a typing test and personality type test. Once that was complete I was contacted again for an interview. I first had an interview with a recruiter. He explained the job, salary, work conditions and answered any questions I may have had. He asked standard customer service scenario questions, he even gave me pointers on how to answer the questions on the next interview. He explained the next steps in the in hiring process. I then scheduled my interview with the managers. This interview was more intimidating because it was over the phone. It was with 2 managers. I am a person who gets nervous with "dead air" and there was a lot of "dead air" time and I felt the need to fill in the "dead air". The did explain in the beginning of the call that it is their way of catching up on note writing. They asked more customer service scenario questions but relative to the type of calls you'll be getting in the position. At the end of the interview I was told that the initial recruiter will be in touch with me again. In the end, I got the generic email saying another better qualified candidate was selected. Most jobs I have applied for going through a drug screening and full background check usually meant you were going to be getting an offer. This is not the case, regardless of the outcome they still perform the background and drug screen. It almost feels like a waste of valuable resources on the company if in the end they don't hire you. You can do status checks on your background info.

    Interview Questions

  11.  

    Auto Claims Adjuster III Interview

    Anonymous Employee in Phoenix, AZ
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at USAA (Phoenix, AZ) in June 2015.

    Interview

    I applied online then was asked to take an assessment. After I passed that I was scheduled for a phone interview with a recruiter. The recruiter then scheduled me or an interview with a hiring manager.

    Interview Questions

    • Describe a scenario when you provided excellent customer service.   1 Answer
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