USAA Interview Questions & Reviews
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Updated Feb 7, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 81 ratings 
“Average” Interview
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Interview Experience [?] Based on 81 ratings
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| 1–10 of 81 USAA Interviews | Sort by |
Member Relationship Specialist III at USAA
Posted Feb 7, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2010 (took 1+ week)
Applied online, took personality test. Had phone interview which lead to one on one interview. Have to pass a very strict background and credit check
Interview Questions
Negotiation Details
no negotiation available
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
More USAA Member Relationship Specialist III Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Intern at USAA
Posted Feb 1, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Oct 2011 (took a day)
I was able to obtain an interview with USAA through my university's online job search and internship application. The interview process was well structred and went smoothly. The employer asked me the usual interview questions -- why should we hire you, describe a difficult situation, greatest strength/weakness, etc.-- and proceeded to also test me on general reasoning skills via a simple test. He was very polite and gave me plenty of time to think and respond. Nothing too out of the ordinary, but keep in mind this was for an intern position and not full time. He explained that if one passed this interview process he or she would be interviewed a second time at their facility. When I brought up the fact that I had already recieved an offer from another major company in regards to a time constraint, the employer seemed more interested in our discussion. However, it is hard to know whether or not this would have been the deciding factor as the interview had seemed to progress well before that was mentioned.
I believe that your best bet for obtaining an interview and hopefully an internship is to know your techincal skills as well as knowing proper social ettiquette and seeming enthusiastic and motivated. I would advise learning Java (any other programming languages are good too!) as well as having a firm grasp on mathematical reasoning and critical thinking. I would believe that you also need to be enrolled in or have graduated from a 4 year degree program. Good luck!
Interview Questions
Reason for Declining
I decided to take a different offer for personal reasons.
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Financial Analyst at USAA
Posted Jan 28, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2011 in San Antonio, TX (took 2+ weeks)
Very through process.
First phone interview, followed by an on site 1:1 interviews, background check (complete) and drug tests.
Once accepted, have to go through a New Employee Orientation which is an excellent way to present the culture and philosophy of the company.
Interview Questions
Negotiation Details
If you are comfortable with the offer, take it. The benefits are second to none and it is a great place to work overall.
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
More USAA Financial Analyst Interviews
Helpful Interview?
Yes |
No
Inappropriate?
IT Intern at USAA
Posted Jan 23, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in San Antonio, TX (took 5 weeks)
I had an initial interview with an IT employee at a Computing conference. The interview consisted of the usual behavioral questions and some thought provoking questions. There were also a couple of technical questions, dealing with database growth rates. A few weeks after the interview I was contacted for second round interviews at the San Antonio campus. They flew me out and put all the interviewees at the Omni. We had dinner that night then breakfast, interviews, and, a tour of the campus the next day. The interview was 2:1 and followed the same format of the first interview.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview and a Skills Test.
More USAA IT Intern Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Member Relationship Specialist III at USAA
Posted Jan 20, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Tampa, FL (took 4+ weeks)
Applied online, they called me for phone interview. then skills test, then interview by a manager, then drug test
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More USAA Member Relationship Specialist III Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Manager at USAA
Posted Jan 18, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in San Antonio, TX (took 5 days)
USAA uses behavior based interviewing every step of the way whether it be to get hired into the company or when you are looking to be promoted.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Intern at USAA
Posted Jan 13, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in San Antonio, TX (took 4+ weeks)
Internship interview -- offsite.
First half were questions about who you are, why you want to work at USAA and then personality questions relating to working with others and you are to give examples from your experience.
Second half is more technically as they look for you to say keywords like development model names.
Next they'll ask a critical analysis math problem, similar to a math problem on a middle school homework assignment. (Weird and confusing wording but a simple problem)
Next they'll ask you a situational question relating to developing something and what the steps are required to build it.
Then they'll ask crap like what are you personally interested in.
Onsite interview is the same but a tag team. They follow a similar order of questions as the first one but they feel free to ask questions they want whenever.
They gave us a time frame of when we would know when we would get notified and we weren't notified in the specified time frame. But recently learned there was a hiring freeze that caused some of lag between the recruiters and the potential interns.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Member Relationship Specialist III at USAA
Posted Jan 5, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Oct 2010 in San Antonio, TX (took 3 weeks)
Starts with the online application, if you are pursued you are sent an assessment to complete, if you pass the assessment you are sent for a drug test, after those results are received you are scheduled for an initial phone interview, then an in-person interview with two managers. If you are selected, you are sent an email confirmation to accept the job offer. You are placed in a new-hire group to start on a specific date.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
More USAA Member Relationship Specialist III Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at USAA
Posted Dec 27, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Dec 2009 (took 2 weeks)
Interview process included a personality test to ensure you are a good fit for a call center environment and claims adjuster. Typing test, comprehension and customer service response test were also required. A standard drug test and background check were also done. HR did a prescreening interview followed by an interview with 2 managers.
Interview Questions
Reason for Declining
Accepted another offer with a different company
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
Bank Servicing Specialist III at USAA
Posted Dec 18, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2010 (took 4+ weeks)
It was very long and tedious. The whole process took over a month. The online assessments took hours and were very elementary. The interviewer was very nice and made me feel comfortable.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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