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USAA Interview Questions

Updated Jan 20, 2015
Updated Jan 20, 2015
356 Interview Reviews

Interview Experience

Interview Experience

65%
21%
12%

Getting an Interview

Getting an Interview

57%
24%
6%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    SDI Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency. The process took 2 weeksinterviewed at USAA.

    Interview Details

    Staffing personell will call you for a quick interview and overview of the position. Depending on the group, you will have a panel interview which includes personal and technical questions.

    No Offer
    Average Interview
  2.  

    Life and Health Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at USAA.

    Interview Details

    Took 1 week after applying online too take 1 hour long phone conversation interview with recruiter.
    Met for formal face to face interview with two managers for an hour discussing experiences that apply. Did role play selling cell phone, try to close it! Member centric and its a sales job so showcase dialogue techniques to selling appropriately.

    Interview Questions
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Marketing Manager Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online – interviewed at USAA.

    Interview Details

    Initial phone interview from HR, then she called back and set-up a second phone Interview with hiring manager, then I received email and set-up on-site interview with HR and two managers.

    Interview Questions
    • Would you be able to stay within the "swim lanes" and focus on one piece of campaign management?   Answer Question
    No Offer
    Negative Experience
    Average Interview
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  5.  

    Financial Solutions Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at USAA.

    Interview Details

    Interview Question types:

    Behavioral
    Situational: tell me a time when...
    It is the STARS Model of interview questions.

    You are also given a scenario on a mock family and asked the following:
    What 5 questions would you ask
    - you are then given additional information and asked:
    What are 3 recommendations you would provide.

    Sell me this pen.

    You get to speak with a representative in your role; however, they are trained on responses. The old expression in the industry, make them drink the koolaid.

    Interview Questions
    • Situational questions where you have to provide specific examples   Answer Question
    Accepted Offer
    Neutral Experience
    Difficult Interview
  6.  

    Mortgage Processor III Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at USAA.

    Interview Details

    The initial interview was with a recruiter. A day later I had an interview with the mortgage processor managers. The managers asked basic interview questions and were very friendly.

    Interview Questions
    • Name a time something didn't go the way you had planned it to.   Answer Question
    No Offer
    Average Interview
  7.  

    Financial Foundations Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at USAA.

    Interview Details

    applied online...received email to do an assessment...got a phone interview...was scheduled for manager interview the next day...still waiting on a yes or no. Interview was not to difficult. Was one person and she was very down to earth.

    Interview Questions
    • All were mostly situational questions where she wanted to the know the problem, how i attempted to fix it , and how it ended up.   Answer Question
    No Offer
    Positive Experience
  8.  

    Marketing Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at USAA.

    Interview Details

    well they took a long time to get back to me, and first it was a phone interview which was very casual. after the interview was over it went well so they asked for me to come in. In the actual interview i was first taken on a tour of the campus and then sat down in a small office off to the side. it was very official. they asked some broad questions like, "name a time where you have marketed something?" which thinking about it was really hard because there's a lot. all it all it was fine.

    Interview Questions
    • explain a time you had to take lead in a team to get something done?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  9.  

    Financial Foundation Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at USAA.

    Interview Details

    got a phone call just talking about benefits, and training. then i was told I will be contacted soon by hiring managers. the interview was fast. they both were nice and friendly

    Interview Questions
    • I was nervous, it wasn't hard just behavior questions and past experience. Hiring managers were nice and friendly   Answer Question
    Negotiation Details
    no negotiation
    Accepted Offer
    Average Interview
  10.  

    Specialized Member Services Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at USAA.

    Interview Details

    Online, online assessment, phone interview, on campus interview with HR and Department Head. There was also a computer simulation with handling a service call, making the correct choices and navigating the customer service computer program.

    Interview Questions
    • Tell me about a difficult customer relations situation that you turned around.   Answer Question
    • When providing service, how do you identify and present other sales opportunities? Give a specific example.

      Then they introduced a role playing situation, where you worked at a cell hone store and asked, "How would use a cell phone service situation to turn it into an upgrade or sales opportunity?"
       
      Answer Question
    Negotiation Details
    Rigid
    Accepted Offer
    Average Interview
  11.  

    Financial Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university – interviewed at USAA.

    Interview Details

    Applied through on-campus recruiting website. Was contacted for a first-round interview. Had dinner the with the employers the night before. First interview was behavioral/fit - mainly asking about you and why USAA. Was contacted within two weeks for a second round interview at their headquarters in San Antonio. The second round took most of the day, and consisted of a 30 minute one-on-on interview, a online skills assignment, and a group case study/presentation, as well as a tour of the office.

    Interview Questions
    • What are some of the challenges facing the financial services industry?   Answer Question
    Declined Offer
    Positive Experience
    Average Interview

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