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USAA Interview Questions & Reviews
Getting the Interview 159 Interviews
Interview Experience 147 Ratings
Total Loss Representative at USAA
No Offer – Interviewed in San Antonio, TX May 2013 – Reviewed Jun 14, 2013 New
Interview Details – Applied online, after a week or so got a message to complete assessments and appointment for a phone interview. Waited for 3 weeks for an answer...got rejected.
Interview Question – just usual...nothing hard View Answer
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Financial Foundations Specialist at USAA
Accepted Offer – Interviewed in San Antonio, TX Feb 2010 – Reviewed Jun 3, 2013
Interview Details – They were quick to call after about a week. 3 interviews, 1 phone, 1 person with a phone computer test and 3rd with manager, Standard. Simple basic interview questions and they give you the run down on the job. They are open if you ask questions
Interview Question – None, all were straight forward Answer Question
Negotiation Details – Easy, pay was right for the ammount of work
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Financial Foundations Senior Specialist at USAA
Accepted Offer – Interviewed in Tampa, FL Feb 2010 – Reviewed Jun 2, 2013
Interview Details – Strait forward, two people, one asks questions while the other types
Interview Question – Try to explain in a story something that you did which made a difference to the bottom line of your former employer. Answer Question
Negotiation Details – No negotiation. 30 people are hired at a time in a group setting. Take the offer or leave it.
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Member Relationship Specialist III at USAA
Accepted Offer – Interviewed in Colorado Springs, CO Nov 2010 – Reviewed Jun 2, 2013
Interview Details – Phone interview, onsite testing, onsite interview, second interview and then hired. Training 3 months to include studying and passing insurance test for license in several states. Must have good credit with no delinquent accounts. A co-worker told me they had delinquent accounts and had to pay them off and show proof before hiring process could continue.
Interview Question – Typical standard behavioral questions. How you would handle situations within the workplace including theft, bullying, etc. Answer Question
Negotiation Details – No negotiation. Standard hourly rate applies to this position. Hourly rate is great for this area and most people wouldn't want to for an entry level position like this.
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Financial Foundations Associate at USAA
Declined Offer – Reviewed May 22, 2013
Interview Details – The interview process was fairly easy. First you have to complete an online aptitude test. It has a lot fo personality questions and you have to go through different customer scenarios. It is farily simple/ The people were nice and asked very basic behavioral questions. They definitely drive home that this is a call center job so be sure to give a reason why you want a job like that.
Interview Question – Why do you want to work here? Honestly, it is hard because they do not paint the job very nicely in your interview. Answer Question
Reason for Declining – They asked if I would need any time off within the first six months, which I did for my friends wedding over a holiday weekend. I was in the wedding and they told me I had a choice between the job and going to the wedding. They told me I would have to work that Saturday and there is no time off for the first 6 months. They really seemed not to care who works for them, as long as there is a body to answer the phone.
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Total Loss Representative at USAA
Accepted Offer – Reviewed May 19, 2013
Interview Details –
The hiring process is a long and tedious one, although it is handled and executed with professionalism. Applications can be made online; upload your resume, answer some position relevant questions, and then wait and hope for your first email assessment. If you pass the assessment, ( a typing wpm, and personality test for the position I applied for ) you will be contacted by an Human Resources representative by email to continue with a preliminary phone interview. If the phone interview goes well then you will be asked to perform a drug screen as well as set up a face-to-face interview with a manager for the department in which you are applying.
Each step in my experience took approximately a week and half in between, so you can expect a lot of waiting while you hope you are moved forward through the next step.
Interview Question –
The most specific and consequently the most difficult ( though expected ) question for the position that I was applying for resembled something like:
"Tell me about a specific time when a customer was unhappy about a transaction or procedure, and what you did to resolve that situation?"
View Answer
Negotiation Details –
The Human Resources representative is pretty thorough about the position, it's benefits, and compensation. There was little to "negotiate" in regards to this entry level position.
The offer is made over the phone by your HR rep if you are an approved candidate. He or she will list you the details and ask whether or not you would like to accept the job offer. You will soon receive an email requesting the same.
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Claims at USAA
Accepted Offer – Interviewed in Jun 2012 – Reviewed May 14, 2013
Interview Details – Lengthy and based on your political views regarding military and authority.
Interview Question – What area are you not proficient in and why. Answer Question
Negotiation Details – Short and not much room for negotiation
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USAA Intern at USAA
No Offer – Reviewed May 13, 2013
Interview Details – I applied for this position several months before getting an email for an in-person interview. It seemed to go well enough but the interviewers typing everything I said was distracting. I feel a discreet recording might be more appropriate so the interviewer and interviewee can focus more on their interactions. Interview questions were behavioral in nature.
Interview Question – Why are you here? Answer Question
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Software Developer & Integrator I at USAA
Accepted Offer – Interviewed in San Antonio, TX Nov 2010 – Reviewed May 12, 2013
Interview Details –
1. Phone interview for 30 mins, mostly technical screening. Starts with general java programming questions followed by some questions in the area of specialty expertise if the job requires any. Lastly, let you ask some questions.
2. On site interview for 30 mins to 1hr, half technical similar to those in phone interview, just with a little more depth and followed by behavioral questions by managers only.
Interview Question – Is it possible to create two instances of a singleton class in java. View Answer
Negotiation Details – A couple phone calls with recruiter to negotiate the base salary and a couple emails with more details of the whole package.
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Mortgage Origination Specialist at USAA
No Offer – Interviewed in San Antonio, TX Apr 2013 – Reviewed Apr 16, 2013
Interview Details – I applied on their online site, got an email from one of them telling me to apply for another job, so I did and got an online assessment which was basically a simulation of their working environment. That took me about two hours to complete. After a few days I got a phone interview which seemed to go well but then I was emailed saying they had gone another way with someone who had match the job qualifications better.
Interview Question – Mostly just behavior and basic information about the job Answer Question
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