USAA Interview Questions & Reviews
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Updated May 27, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 92 ratings 
“Average” Interview
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Interview Experience [?] Based on 92 ratings
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| 41–50 of 92 USAA Interviews | Sort by |
Customer Service at USAA
Posted May 4, 2011
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5.0
Very Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Apr 2011 in Phoenix, AZ (took 3 days)
Very tough interview process. Questions are predictable for the position, but the interviewers gave no feedback or expressions so it was impossible to tell whether I was doing well or not. Very professional as expected, but the long wait time and lack of feedback make it hard to know how well I did.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Drug Test.
More USAA Customer Service Interviews
Helpful Interview?
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No
Inappropriate?
Financial Advice and Solutions Intern at USAA
Posted Apr 28, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in San Antonio, TX (took a day)
It was a straight forward interview. They try to make you feel comfortable and at ease. It was a easy interview with a relaxed style. The only questions they asked related to financial advice and solutions was what was the difference between a Roth IRA and a regular IRA and what is the difference between term life insurance and permanent life insurance.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at USAA
Posted Apr 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 2 weeks)
I applied online, and listed an employee referral. Two and a half weeks later, I still hadn't received a response to my application. However, I attended a career fair where several USAA managers were present, and spoke with a few of them. They informed me that the way their application system works, it will only pull the first 100 applications. So if your application is number 101, they won't see it at all. Therefore, if you don't hear back about a position and it becomes available again, you should absolutely re-apply.
The next day, I received an email scheduling me for a phone interview. After my phone interview, I was immediately scheduled for an in-person interview. In the meantime, I needed to complete a drug test and begin my background check process.
For my in-person interview, I was interviewed by two managers that I had not met. One person was the primary interviewer, and the other person took notes and asked any follow up questions. When my interview ended I was told when final hiring decisions would be made by. Later that day I received a job offer.
My overall experience with the USAA hiring process was overwhelmingly positive. Everyone I encountered was professional, detailed and upfront. I particularly enjoyed my in-person interview; I was given the layout of the interview right away, and my questions were read off a script and asked very neutrally. At no point did I feel an uncomfortable power-dynamic.
I honestly feel that my skills and background made me a great fit for the position I was applying for and that USAA was a great fit as far as the type of company I would like to work for, and that these things became apparent in my interviews. Additionally, I spent an hour or two familiarizing myself with interview questions pulled from this website, and learning about USAA from their website. Preparation is key.
Interview Questions
Negotiation Details
There was not a negotiation phase. I was told what the entry level salary was, and I think it is extremely fair, so I did not feel compelled to try to negotiate.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
More USAA Claims Adjuster Interviews
Helpful Interview?
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No
Inappropriate?
Claims Representative at USAA
Posted Apr 18, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Phoenix, AZ (took 4+ weeks)
I was first instructed to take an online test, which was math and logic based, and harder than most. I was then contacted for a phone interview, which took about 45 minutes. Then I was called in for a face to face interview which lasted about 45 minutes as well. Both were with very courteous and professional interviewers.
Interview Questions
Negotiation Details
I did not negotiate, although it probably can be negotiated.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Junior Military Officer, Licensed Investment Advisor Program at USAA
Posted Apr 16, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2011 in San Antonio, TX (took 2 days)
The interview started with a phone interview with a member of USAA's miltary recruiting. After I passed the phone interview, I was invited to a 2 day interview. USAA paid for the entire trip. It was extremely well organized and I was very impressed. The 1st day was a mixer where we could meet some managers at USAA. It was held in the hotel where we were all put up. The 2nd day was a full day of interviews and USAA tours. The job I was interviewing for was a bit different than the normal Junior Military Officer program. Their program consisted of 2 panel interviews. However, my interview was a 1:1 interview with the investment branch manager since that was the area I would be working in based on my interested and educational background. The interview consisted of mainly explaining my resume (since I have been in the military for the past 11 years) and the interviewer did not have a military background. I explained my leadership style and what I considered to be a good leader. We also had a drug test and an opportunity to ask questions of the current USAA employees that entered under the Junior Military Program. All other staffing members left so that we could ask and receive honesty. I was impressed with USAA before and am even more impressed with them after the visit. I was called to give a compensation offer 3 business days after the interview.
Interview Questions
Negotiation Details
I considered the offer extremely reasonable (more than I expected) so I did not negotiate.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Presentation, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
IT Programmer/Analyst at USAA
Posted Apr 5, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 (took 1 week)
Interviewed on campus was 1:1. Second round of interviews consisted of one 2:1 interview.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.
More USAA IT Programmer/Analyst Interviews
Helpful Interview?
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No
Inappropriate?
IT Programmer - New Grad at USAA
Posted Mar 28, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2010 (took 4 weeks)
USAA is an expanding company and they tend to hire many graduates out of the colleges around San Antonio. I had come into contact with the organization through a mutual friend as well as through career fairs. I'd heard nothing but good things about working for them so I applied for a full-time position right off the bat.
The process (for me at least) consisted of a presentation and an interview. It was all very casual and the reps from the company were very upbeat. In the actual interview, I wasn't asked any technical questions and only had to deal with a single brain teaser. Seems a bit lax if you asked me.
My only complaint is that they are not punctual with responding to requests for information. Sometimes a week or more would go by before I got a response from them.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview and a Presentation.
Helpful Interview?
Yes |
No
Inappropriate?
Member Relationship Specialist III at USAA
Posted Mar 25, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2011 in San Antonio, TX (took 2 months)
I first applied in December 2010, was contacted at the end of the month. I was asked to do an online assessment and skills test. I was then scheduled for a phone interview mid January, right then I was scheduled for a face to face interview in February. The environment was a little snobby, the interviewees were really nice. The questions were general interview questions as well as some role playing.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More USAA Member Relationship Specialist III Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at USAA
Posted Mar 22, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Phoenix, AZ (took 1 week)
I had my phone interview which went well, at which point they asked me the complete a drug test and a background check. They also set up a face to face interview for my and the two hiring managers for the department. The face to face interview went pretty well as far as I knew, it lasted about 45 to 50 minutes. I left and got an email the next day just saying they were pursuing other candidates. I was pretty upset about it considering I felt like I had all of the qualifications and more, but I guess it just wasn't meant to be.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
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Helpful Interview?
Yes |
No
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Inappropriate?
Member Relationship Specialist III at USAA
Posted Feb 26, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2011 in Phoenix, AZ (took 2 weeks)
I set up a profile on the USAA career center and applied online. Four days later I received an email to complete two assessments within 48 hours. They were unique and took at least an hour to submit. One assessment included answering solutions to math, grammar, organization, personality and the other was an inbound call simulation. I received an email the next day with my phone interview (date, time, contact) which was to take place the following week. The phone interview was a very important step, and she let me know right away I was going forward. I initiated a background check, submitted a UA, and next day, visited on campus for a face-to-face interview with a hiring manager from the department I applied for. Later that day, I was emailed that, based on my interviews, I would be selected for employment when my prescreening results came back acceptable. A week later I got the official call with my start date! There were about 3-4 people walking me through the process the entire time and really made the experience worthwhile.
Interview Questions
Negotiation Details
Position is entry-level and pay is fair. There is potential for increases decided by performance/advancement.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More USAA Member Relationship Specialist III Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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