USAA Member Relationship Specialist Interview Questions & Reviews

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Web: www.usaa.com | HQ: San Antonio, TX

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 2 ratings

3.0

“Average” Interview

Interview Experience [?] Based on 2 ratings

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Neutral	0%
Negative	0%

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4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Feb 2008 (took 6 weeks)

The initial contact was to complete computer-based personality/intelligence/skills testing. Successful completion led to a phone interview with a people services representative followed by an interview with two hiring managers from the area for which I was applying. One conducted the interviews while the second documented everything. This was somewhat distracting, but not overly so. After the face-to-face interview I received a job offer over the phone from the people services rep.

Interview Questions

Tell me of a time when you had to deal with an aggravated customer.

Answer Question

What is your greatest strength?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Oct 2009 in Tampa, FL (took 4 weeks)

Very selective company. Skills test and personality test were completed from home computer. A telephone interview and an inperson interview were required. The process was easy, but took some time. For some the total process from application to start date could be as long as three months.

Interview Questions

All questions were standard interview questions. If you go to the interview prepared, and have researched the company history and culture, this part will be easy

Answer Question

Negotiation Details

Offer was firm. The company has excellent benefits, and the offer was fair. USAA has a history of end of tproviding an end of the year bonus. This was not mentioned, so the total package was actually more than presented.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.