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USAA Member Relationship Specialist Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

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Interview Experience  

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Interview Difficulty  

Average Difficulty
3 candidate interviews Back to all interview questions
Relevance Date Difficulty
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No Offer

Neutral Experience

Average Interview

Member Relationship Specialist Interview

Member Relationship Specialist

I applied online and the process took 1+ week - interviewed at USAA.

Interview Details – Initial phone screening, online assessment, then another phone interview with recruiter.

Interview Question – Most of the questions were behavior. Give an example of when you provided "over and above" customer service, how you dealt with an upset customer, etc. Hardest question was why are you willing to consider a postition that pays substantially less than your last one.   View Answer


Accepted Offer

Positive Experience

Easy Interview

Member Relationship Specialist Interview

Member Relationship Specialist
Tampa, FL

I applied online and the process took 4 weeks - interviewed at USAA in October 2009.

Interview Details – Very selective company. Skills test and personality test were completed from home computer. A telephone interview and an inperson interview were required. The process was easy, but took some time. For some the total process from application to start date could be as long as three months.

Interview Question – All questions were standard interview questions. If you go to the interview prepared, and have researched the company history and culture, this part will be easy   Answer Question

Negotiation Details – Offer was firm. The company has excellent benefits, and the offer was fair. USAA has a history of end of tproviding an end of the year bonus. This was not mentioned, so the total package was actually more than presented.


Accepted Offer

Positive Experience

Difficult Interview

Member Relationship Specialist Interview

Member Relationship Specialist

I applied online and the process took 6 weeks - interviewed at USAA in February 2008.

Interview Details – The initial contact was to complete computer-based personality/intelligence/skills testing. Successful completion led to a phone interview with a people services representative followed by an interview with two hiring managers from the area for which I was applying. One conducted the interviews while the second documented everything. This was somewhat distracting, but not overly so. After the face-to-face interview I received a job offer over the phone from the people services rep.

Interview Questions

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