USAA Member Service Representative Interview Questions & Reviews
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Updated May 27, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 4 ratings 
“Average” Interview
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Interview Experience [?] Based on 4 ratings
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| 1–4 of 4 USAA Interviews | Sort by |
Member Service Representative at USAA
Posted May 27, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2008 in San Antonio, TX (took 2 weeks)
I did the entire process in one day. First I took a mock customer contact phone rep test with a headset. Afterwards I was sent back to the lobby and was called on after my results cleared through their expectations. Than I was interviewed with 2 managers. The next day I was called and made an offer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Member Service Representative at USAA
Posted Jun 15, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Jan 2011 in Tampa, FL (took 4 weeks)
The first step was a phone interview which went over my resume. Next, I met with a manager one on one. The questions were standard and there were many disclaimers about adhering to the script. Last, I received a phone call and underwent a background check.
Interview Questions
Reason for Declining
Even with assistance, I could not afford the onsite daycare.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Member Service Representative at USAA
Posted Oct 12, 2010 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2008 in San Antonio, TX (took 1+ week)
Phone Interview, then came onsite for IQ/Skills Test, then met with Hiring Manager
Situational based interview.
Interview Questions
Negotiation Details
Little negotiation in regards to salary.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Member Service Representative at USAA
Posted Aug 17, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 in San Antonio, TX (took 4 weeks)
Applied and then received email that phone interview would take place. 15 min phone interview. Then had to pass a Skills/Personality test. Then passed drug test and went on to face to face interview. That went well and then was offered position.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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