Very Easy Interview
I applied through a staffing agency and the process took a day - interviewed at USAA in March 2009.
Interview Details – I was hired as a temp through a staffing agency for the summer of 2005 and after the summer was complete i was selected to become a permanent employee.
I applied online and the process took 4 months - interviewed at USAA in November 2009.
Interview Details – It took about 4 months to finally start work from start of interview process which seems long. There is an initial phone interview, then came in for another short interview and some basic computer keying test, final face to face interview. Received a call with job offer a couple months later and then was instructed what to do next with drug testing, finger printing, paperwork to provide for HR.
Interview Question – What is the most difficult situation you've had with a dissatisfied customer and how did you solve the problem? Answer Question
Negotiation Details – There is a set base pay offered and that is the offer. No further negotiation of pay.
I applied through an employee referral and the process took 2 weeks - interviewed at USAA in October 2009.
Interview Details – Initial contact was by phone followed up by a test and in-person interview. I was job offered a short time later.
Interview Question – There were no difficult questions at the time. "Give us an example of how you resolved a customer issue" Answer Question
Negotiation Details – There was not negotiatioin at the time since it was an entry level position.
I applied online - interviewed at USAA in January 2008.
Interview Details – Phone interview with HR, met with HR Manager for about an hour interview. Then numerous tests on personality, spelling and grammar, timed typing, etc in a room with about 35 others testing. Once hired, an 8 week training probation period where you were let go if late or missed any of it regardless of the reason.
Interview Question – They were mostly concerned how you'd deal with sitting all day. Answer Question
Negotiation Details – No negotiating whatsoever was entertained.
I applied online and the process took 2 weeks - interviewed at USAA in February 2008.
Interview Details – I did the entire process in one day. First I took a mock customer contact phone rep test with a headset. Afterwards I was sent back to the lobby and was called on after my results cleared through their expectations. Than I was interviewed with 2 managers. The next day I was called and made an offer.
I applied online and the process took 4 weeks - interviewed at USAA in January 2011.
Interview Details – The first step was a phone interview which went over my resume. Next, I met with a manager one on one. The questions were standard and there were many disclaimers about adhering to the script. Last, I received a phone call and underwent a background check.
Interview Question – Describe a time when you had to handle a customer complaint and how you went about it. Answer Question
Reason for Declining – Even with assistance, I could not afford the onsite daycare.
I applied online and the process took 1+ week - interviewed at USAA in March 2008.
Interview Details – Phone Interview, then came onsite for IQ/Skills Test, then met with Hiring Manager
Situational based interview.
Negotiation Details – Little negotiation in regards to salary.
The process took 4 weeks - interviewed at USAA in March 2010.
Interview Details – Applied and then received email that phone interview would take place. 15 min phone interview. Then had to pass a Skills/Personality test. Then passed drug test and went on to face to face interview. That went well and then was offered position.
Interview Question – Greatest Strength Answer Question
USAA's Mission The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and… — Full Overview
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