USAA Member Service Representative Interview Questions

Updated Apr 4, 2014
Updated Apr 4, 2014
9 Interview Reviews

Interview Experience

Interview Experience

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Member Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 4 weeks - interviewed at USAA.

Interview Details

Applied for a few positions. I finally had an email to take an assessment. About a week later I had a phone interview, then was scheduled the next day for a manager interview. I thought it went well considering they sent me on a drug test. Called today to give the recruiter some information (more than a week after interview) and was told I was not being hired. Glad they never bothered to tell me. I guess talk a lot they apparently want you to ramble on or you are to quite in their opinion. Its called being professional not quite.

Interview Questions
  • Tell us about a time you had to have people work together   Answer Question
No Offer
Negative Experience
Average Interview

Other Interview Reviews for USAA

  1.  

    Member Service Representative Interview

    Anonymous Interview Candidate  in  San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied through a staffing agency. The process took a day - interviewed at USAA in March 2009.

    Interview Details

    I was hired as a temp through a staffing agency for the summer of 2005 and after the summer was complete i was selected to become a permanent employee.

    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Member Service Representative Interview

    Anonymous Interview Candidate  in  Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I applied online. The process took 4 months - interviewed at USAA in November 2009.

    Interview Details

    It took about 4 months to finally start work from start of interview process which seems long. There is an initial phone interview, then came in for another short interview and some basic computer keying test, final face to face interview. Received a call with job offer a couple months later and then was instructed what to do next with drug testing, finger printing, paperwork to provide for HR.

    Interview Questions
    • What is the most difficult situation you've had with a dissatisfied customer and how did you solve the problem?   Answer Question
    Negotiation Details
    There is a set base pay offered and that is the offer. No further negotiation of pay.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Member Service Representative Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at USAA in October 2009.

    Interview Details

    Initial contact was by phone followed up by a test and in-person interview. I was job offered a short time later.

    Interview Questions
    • There were no difficult questions at the time. "Give us an example of how you resolved a customer issue"   Answer Question
    Negotiation Details
    There was not negotiatioin at the time since it was an entry level position.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Member Service Representative Interview

    Anonymous Interview Candidate  in  Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I applied online - interviewed at USAA in January 2008.

    Interview Details

    Phone interview with HR, met with HR Manager for about an hour interview. Then numerous tests on personality, spelling and grammar, timed typing, etc in a room with about 35 others testing. Once hired, an 8 week training probation period where you were let go if late or missed any of it regardless of the reason.

    Interview Questions
    • They were mostly concerned how you'd deal with sitting all day.   Answer Question
    Negotiation Details
    No negotiating whatsoever was entertained.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Member Service Representative Interview

    Anonymous Interview Candidate  in  San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 2 weeks - interviewed at USAA in February 2008.

    Interview Details

    I did the entire process in one day. First I took a mock customer contact phone rep test with a headset. Afterwards I was sent back to the lobby and was called on after my results cleared through their expectations. Than I was interviewed with 2 managers. The next day I was called and made an offer.

    Interview Questions
    • What do the words honesty and integrity mean to you?   Answer Question
    • If you were to take me out to lunch where would you take me and why?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Member Service Representative Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied online. The process took 4 weeks - interviewed at USAA in January 2011.

    Interview Details

    The first step was a phone interview which went over my resume. Next, I met with a manager one on one. The questions were standard and there were many disclaimers about adhering to the script. Last, I received a phone call and underwent a background check.

    Interview Questions
    • Describe a time when you had to handle a customer complaint and how you went about it.   Answer Question
    Reasons for Declining

    Even with assistance, I could not afford the onsite daycare.

    Declined Offer
    Neutral Experience
    Average Interview
  8. 1 person found this helpful  

    Member Service Representative Interview

    Anonymous Interview Candidate  in  San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 1+ week - interviewed at USAA in March 2008.

    Interview Details

    Phone Interview, then came onsite for IQ/Skills Test, then met with Hiring Manager
    Situational based interview.

    Interview Questions
    Negotiation Details
    Little negotiation in regards to salary.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Member Service Representative Interview

    Anonymous Interview Candidate  in  San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    The process took 4 weeks - interviewed at USAA in March 2010.

    Interview Details

    Applied and then received email that phone interview would take place. 15 min phone interview. Then had to pass a Skills/Personality test. Then passed drug test and went on to face to face interview. That went well and then was offered position.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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