USAA Member Service Representative Interview Questions

Updated Apr 11, 2015
10 Interview Reviews

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Member Service Representative Interview

Anonymous Interview Candidate in Springfield, MO
Accepted Offer
Neutral Experience
Average Interview

Application

I applied through an employee referral. The process took 1 dayinterviewed at USAA (Springfield, MO) in June 2013.

Interview

The hiring process was a bit ambiguous. The Human Capital department conducts a two part qualification process. The first part is an electronic assessment that simulates and gauges active listening, response to stress, and clerical typing.

Once Complete (should you pass the electronic simulation) begins the interview with hiring specialist.

Interview Questions

  • What is a particular skill that you have, that you believe can be translate well into the work environment. Also give an example of where you used this in your previous vocation.   1 Answer

Other Interview Reviews for USAA

  1.  

    Member Service Representative Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at USAA.

    Interview

    Applied for a few positions. I finally had an email to take an assessment. About a week later I had a phone interview, then was scheduled the next day for a manager interview. I thought it went well considering they sent me on a drug test. Called today to give the recruiter some information (more than a week after interview) and was told I was not being hired. Glad they never bothered to tell me. I guess talk a lot they apparently want you to ramble on or you are to quite in their opinion. Its called being professional not quite.

    Interview Questions

    • Tell us about a time you had to have people work together   Answer Question
  2.  

    Member Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 1 dayinterviewed at USAA (San Antonio, TX) in March 2009.

    Interview

    I was hired as a temp through a staffing agency for the summer of 2005 and after the summer was complete i was selected to become a permanent employee.

  3.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ monthsinterviewed at USAA (Colorado Springs, CO) in November 2009.

    Interview

    It took about 4 months to finally start work from start of interview process which seems long. There is an initial phone interview, then came in for another short interview and some basic computer keying test, final face to face interview. Received a call with job offer a couple months later and then was instructed what to do next with drug testing, finger printing, paperwork to provide for HR.

    Interview Questions

    • What is the most difficult situation you've had with a dissatisfied customer and how did you solve the problem?   Answer Question

    Negotiation

    There is a set base pay offered and that is the offer. No further negotiation of pay.

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  5.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at USAA (Phoenix, AZ) in October 2009.

    Interview

    Initial contact was by phone followed up by a test and in-person interview. I was job offered a short time later.

    Interview Questions

    • There were no difficult questions at the time. "Give us an example of how you resolved a customer issue"   Answer Question

    Negotiation

    There was not negotiatioin at the time since it was an entry level position.

  6.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at USAA (Colorado Springs, CO) in January 2008.

    Interview

    Phone interview with HR, met with HR Manager for about an hour interview. Then numerous tests on personality, spelling and grammar, timed typing, etc in a room with about 35 others testing. Once hired, an 8 week training probation period where you were let go if late or missed any of it regardless of the reason.

    Interview Questions

    • They were mostly concerned how you'd deal with sitting all day.   Answer Question

    Negotiation

    No negotiating whatsoever was entertained.

  7.  

    Member Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at USAA (San Antonio, TX) in February 2008.

    Interview

    I did the entire process in one day. First I took a mock customer contact phone rep test with a headset. Afterwards I was sent back to the lobby and was called on after my results cleared through their expectations. Than I was interviewed with 2 managers. The next day I was called and made an offer.

    Interview Questions

    • What do the words honesty and integrity mean to you?   Answer Question
    • If you were to take me out to lunch where would you take me and why?   Answer Question
  8.  

    Member Service Representative Interview

    Anonymous Employee in Tampa, FL
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at USAA (Tampa, FL) in January 2011.

    Interview

    The first step was a phone interview which went over my resume. Next, I met with a manager one on one. The questions were standard and there were many disclaimers about adhering to the script. Last, I received a phone call and underwent a background check.

    Interview Questions

    • Describe a time when you had to handle a customer complaint and how you went about it.   Answer Question

    Reasons for Declining

    Even with assistance, I could not afford the onsite daycare.

  9. Helpful (3)  

    Member Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ weekinterviewed at USAA (San Antonio, TX) in March 2008.

    Interview

    Phone Interview, then came onsite for IQ/Skills Test, then met with Hiring Manager
    Situational based interview.

    Interview Questions

    Negotiation

    Little negotiation in regards to salary.

  10.  

    Member Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 4 weeksinterviewed at USAA (San Antonio, TX) in March 2010.

    Interview

    Applied and then received email that phone interview would take place. 15 min phone interview. Then had to pass a Skills/Personality test. Then passed drug test and went on to face to face interview. That went well and then was offered position.

    Interview Questions

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