USAA Mortgage Processor III Interview Questions

Updated Apr 28, 2015
3 Interview Reviews

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Mortgage Processor III Interview

Anonymous Employee
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied online. I interviewed at USAA.

Interview

As a military officer retiring after almost 30 yrs. I was offered a different position than I had applied for with a salary that was less than 16.50 an hour. Which was an insult to my intelligence. Being gracious I accepted the next interview with caution, only for practice.

Interview Questions

  • How do you feel about dealing with disgruntled customers?   2 Answers

Other Interview Reviews for USAA

  1. Helpful (1)  

    Mortgage Processor III Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ months. I interviewed at USAA (Tampa, FL) in June 2012.

    Interview

    This was a multi step process which was a little lengthy (about 4-5 Months). Online test, 3 phone interviews, a six week gap of not hearing anything. Was offered the position and training started 60 days after that.

    Interview Questions

    • Tell me a time when you had a disagreement with a co-worker or manager? How did you handle it? Why USAA?   Answer Question
  2.  

    Mortgage Processor III Interview

    Anonymous Employee
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at USAA.

    Interview

    Applied online, received assessment to be completed online, moved on to phone interview, moved on to 1 on 1, face to face interview with management, then asked to complete drug screen and background check.

    Interview Questions

    • Tell me about a time when you dealt with and irate customer. How did you resolve the situation? Was the customer satisfied?   Answer Question

    Negotiation

    No negotiation. Offer was fair for starting position.

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