USAA Interview Questions & Reviews in Phoenix, AZ Area
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Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.
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Difficulty Rating [?] Based on 8 ratings 
“Difficult” Interview
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Interview Experience [?] Based on 8 ratings
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| 1–8 of 8 USAA Interviews | Sort by |
Financial Advisor at USAA
Posted May 14, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 in Phoenix, AZ (took a day)
Very simple phone interview lasted about an hour. Then a face-to-face interview that lasted about an hour.
It is very important to go in with a focus to serve the military and how important it is. Remember this is also and insurance company. At the end of the interview they will ask to you sell them an item. Resolve the doubt and then re-recommend the product to the person.
Interview Questions
Negotiation Details
None
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
More USAA Financial Advisor Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service at USAA
Posted May 4, 2011
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5.0
Very Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Apr 2011 in Phoenix, AZ (took 3 days)
Very tough interview process. Questions are predictable for the position, but the interviewers gave no feedback or expressions so it was impossible to tell whether I was doing well or not. Very professional as expected, but the long wait time and lack of feedback make it hard to know how well I did.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Drug Test.
More USAA Customer Service Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at USAA
Posted Apr 18, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 in Phoenix, AZ (took 4+ weeks)
I was first instructed to take an online test, which was math and logic based, and harder than most. I was then contacted for a phone interview, which took about 45 minutes. Then I was called in for a face to face interview which lasted about 45 minutes as well. Both were with very courteous and professional interviewers.
Interview Questions
Negotiation Details
I did not negotiate, although it probably can be negotiated.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at USAA
Posted Mar 22, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Phoenix, AZ (took 1 week)
I had my phone interview which went well, at which point they asked me the complete a drug test and a background check. They also set up a face to face interview for my and the two hiring managers for the department. The face to face interview went pretty well as far as I knew, it lasted about 45 to 50 minutes. I left and got an email the next day just saying they were pursuing other candidates. I was pretty upset about it considering I felt like I had all of the qualifications and more, but I guess it just wasn't meant to be.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
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Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Member Relationship Specialist III at USAA
Posted Feb 26, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2011 in Phoenix, AZ (took 2 weeks)
I set up a profile on the USAA career center and applied online. Four days later I received an email to complete two assessments within 48 hours. They were unique and took at least an hour to submit. One assessment included answering solutions to math, grammar, organization, personality and the other was an inbound call simulation. I received an email the next day with my phone interview (date, time, contact) which was to take place the following week. The phone interview was a very important step, and she let me know right away I was going forward. I initiated a background check, submitted a UA, and next day, visited on campus for a face-to-face interview with a hiring manager from the department I applied for. Later that day, I was emailed that, based on my interviews, I would be selected for employment when my prescreening results came back acceptable. A week later I got the official call with my start date! There were about 3-4 people walking me through the process the entire time and really made the experience worthwhile.
Interview Questions
Negotiation Details
Position is entry-level and pay is fair. There is potential for increases decided by performance/advancement.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
More USAA Member Relationship Specialist III Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Bank Originations Specialist at USAA
Posted Jan 5, 2011 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2011 in Phoenix, AZ (took 2 days)
I applied online through their website and then I received an email from a recruiter asking me to take a skills test/behavioral test online. After I completed that, I received another email from a recruiter with a date and time of when my phone interview would be and with who. After the phone interview, she recommended me for the next step in the process which was an in-person interview with 2 hiring managers. The in-person hiring managers didn't seem very cordial, and didn't seem that they liked working there. I wasn't too sure, because I was nervous from the interview. After they would ask me a question and I gave an answer, they would drill down again and ask me another question based off my answer. There was a lot of drilling down.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
IT at USAA
Posted Aug 9, 2010
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 in Phoenix, AZ (took 2 weeks)
Applied for it. It was fairly easy and laid back
Interview Questions
Negotiation Details
They pay really good
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Relationship Manager at USAA
Posted Jul 26, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Phoenix, AZ (took 3 months)
First USAA starts with a phone screen to ask you some basic questions about your interests, goals, and experience. The second call will be behavior based interview questions with a manager. They will bring you in for a face to face interview and then a job offer over the phone a few days later.
Interview Questions
Negotiation Details
Yes. When they offer you a pay figure just ask for a little more and see what they say.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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