USAA Interview Questions & Reviews in San Antonio, TX Area
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Updated May 27, 2012 – Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.
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Difficulty Rating [?] Based on 47 ratings 
“Average” Interview
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Interview Experience [?] Based on 47 ratings
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| 1–10 of 47 USAA Interviews | Sort by |
Member Service Representative at USAA
Posted May 27, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2008 in San Antonio, TX (took 2 weeks)
I did the entire process in one day. First I took a mock customer contact phone rep test with a headset. Afterwards I was sent back to the lobby and was called on after my results cleared through their expectations. Than I was interviewed with 2 managers. The next day I was called and made an offer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
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Helpful Interview?
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No
Inappropriate?
Software Developer & Integrator III at USAA
Posted May 8, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2012 in San Antonio, TX (took 2 days)
Had my first interview at a conference, then they flew me down to Texas along with all the other candidates. We all stayed in the Omni, had dinner the first day and the next morning we had an interview and tour. The interview is the same structure as the first interview.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Intern at USAA
Posted Apr 2, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2012 in San Antonio, TX (took 3 weeks)
I first saw USAA at a career fair booth at my school where I was offered a next day interview. Among some behavioral questions there were some creative thinking questions given to see how I go about solving problems. After the interview I was contacted by HR to go onsite in san antonio to interview again. I was flew to san antonio for free and they provided a one night hotel as well as meals. I arrived onsite the next day where I interviewed with two managers and then I took a tour of the campus before flying back. I was emailed next week saying that I was not given the offer.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview, a Group/Panel Interview and a Presentation.
Helpful Interview?
Yes |
No
Inappropriate?
IT Intern at USAA
Posted Mar 5, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2012 in San Antonio, TX (took a day)
Met a recruiter at Career Fair and passed my resume along to him. I received an interview from our university career website. I researched the company and the intern position description. The interview took about an hour with behavioral questions, calculating questions, and creative thinking questions.
Interview Questions
1) Candle
2) Piggy bank
3) Mouse pad
4) Towel
Other Details
I got the interview through a Recruiter and the interview consisted of a 1:1 Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Claims Adjuster at USAA
Posted Feb 14, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2010 in San Antonio, TX (took 2 weeks)
I was already an employee so the hiring process was slightly different than the normal process. I had the interview with the group panel first. They asked me to provide examples of how I handled situations where I had to deliver bad news.
Negotiation Details
There is room within each skill set to receive higher pay. Negotiate the best salary you can when you start with the company because it will not increase as much later. Typical pay increases are COLA related.
Other Details
The interview consisted of a 1:1 Interview and a Group/Panel Interview.
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Helpful Interview?
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No
Inappropriate?
Financial Analyst at USAA
Posted Jan 28, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2011 in San Antonio, TX (took 2+ weeks)
Very through process.
First phone interview, followed by an on site 1:1 interviews, background check (complete) and drug tests.
Once accepted, have to go through a New Employee Orientation which is an excellent way to present the culture and philosophy of the company.
Interview Questions
Negotiation Details
If you are comfortable with the offer, take it. The benefits are second to none and it is a great place to work overall.
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
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IT Intern at USAA
Posted Jan 23, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in San Antonio, TX (took 5 weeks)
I had an initial interview with an IT employee at a Computing conference. The interview consisted of the usual behavioral questions and some thought provoking questions. There were also a couple of technical questions, dealing with database growth rates. A few weeks after the interview I was contacted for second round interviews at the San Antonio campus. They flew me out and put all the interviewees at the Omni. We had dinner that night then breakfast, interviews, and, a tour of the campus the next day. The interview was 2:1 and followed the same format of the first interview.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview and a Skills Test.
More USAA IT Intern Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Manager at USAA
Posted Jan 18, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in San Antonio, TX (took 5 days)
USAA uses behavior based interviewing every step of the way whether it be to get hired into the company or when you are looking to be promoted.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Intern at USAA
Posted Jan 13, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in San Antonio, TX (took 4+ weeks)
Internship interview -- offsite.
First half were questions about who you are, why you want to work at USAA and then personality questions relating to working with others and you are to give examples from your experience.
Second half is more technically as they look for you to say keywords like development model names.
Next they'll ask a critical analysis math problem, similar to a math problem on a middle school homework assignment. (Weird and confusing wording but a simple problem)
Next they'll ask you a situational question relating to developing something and what the steps are required to build it.
Then they'll ask crap like what are you personally interested in.
Onsite interview is the same but a tag team. They follow a similar order of questions as the first one but they feel free to ask questions they want whenever.
They gave us a time frame of when we would know when we would get notified and we weren't notified in the specified time frame. But recently learned there was a hiring freeze that caused some of lag between the recruiters and the potential interns.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Member Relationship Specialist III at USAA
Posted Jan 5, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Oct 2010 in San Antonio, TX (took 3 weeks)
Starts with the online application, if you are pursued you are sent an assessment to complete, if you pass the assessment you are sent for a drug test, after those results are received you are scheduled for an initial phone interview, then an in-person interview with two managers. If you are selected, you are sent an email confirmation to accept the job offer. You are placed in a new-hire group to start on a specific date.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
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