Getting an Interview
Getting an Interview
Interviews for Top Jobs at Uber
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Helpful (266)No OfferNeutral ExperienceDifficult Interview
I applied online. The process took 4 weeks. I interviewed at Uber in February 2014.
I applied online mid January and received a phone call mid February around 6:30pm on a Friday night. Here are the steps that followed: 1) Sunday night: 5-10 minute phone call with someone at the Uber office I had applied to, general background questions, are you eligible to work in the United States etc. The person I spoke to also asked right off the bat what I was looking for in salary and stated that they had been hiring people between the $60 - $65K range, and that number was implied to be rather inflexible. 2) Tuesday: Two hour timed analytics test, completed online. You download two CSV files and use that data to answer 28 multiple choice questions. Twenty of the 28 questions had to do with straight data analysis (which 10 hour span in the course of two weeks had the most requests), while the remaining eight were a bit more interpretive (which of the following metrics would be most valuable for determining demand). The final four questions were free-form essay answers. Ones I recall are: Write a letter to drivers (can be for an upcoming holiday or just a general newsletter), which of two given bonus structures would be better in incentivizing drivers to work (fixed per ride, fixed per hour, variable but a minimum of rides required). I would say I am pretty good with Excel and a fast writer and I finished in about 1 hour 45 minutes. There were only about 3 questions that were very difficult. 3) Thursday/Friday: Two 20-30 minute phone interviews with members of the Uber team at the location where I applied. The first 10 minutes or so each time was comprised of the general tell us about your resume, why do you want to leave your company, why Uber in particular type questions. The next 10-15 minutes had questions like how would you sell an existing taxi driver on using Uber (biggest one was safety), why don't taxi drivers like using credit cards (taxes, a cut of the money gets taken out by processing fees, they don't get the money right away like cash) and some other questions that I can't recall. The last few minutes are opened up to the candidate to ask them questions. 4) Following Wednesday: Two hour interview at the Uber office consisting of four 30-minute panels. Each panel was 3-4 people asking me questions. There were at least three other people being interviewed for the same position concurrently, so the panelists rotated between us. Mine was conducted inside a room full of random Uber-related supplies and storage units. The interview took place from 6-8pm on a Wednesday night, which seems a bit asinine given that most people applying already worked a full day beforehand but perhaps Uber wants to see how candidates perform when they're both tired and stressed, who knows. In each panel maybe 2 minutes are devoted to hearing about you as a person or candidate (tell us about your resume... hmm I see here you've worked for X for Y years, tell us about that) -- after that they jump right in to questions. There is little to no time to make a connection with your interviewers, it's really all about being able to answer the specific questions they ask. Despite the fact that I heard over and over again how everyone who works at Uber came from other industries 100% of the questions were about Uber-specific processes or items, there was not a single general aptitude or skills question until the final panel asked "Tell us about a project you worked on that you were proud of," or something to that effect. See the "Interview Questions" section below for examples. At the end of one of the panels, almost as an afterthought, the last question I was asked was: Tell us something you're passionate about. I thought, stupidly, that this was a genuine attempt to get to know me as a person so I answered with a legitimate answer -- let's say it was fine dining. Instead of the expected reply prompting me to share a human anecdote or a commonality between the interviewer and myself he replied "OK great, make a PowerPoint presentation about fine dining and send it to me by <looks at watch> 8pm tomorrow night." I asked for more direction and was told, essentially, sell me on fine dining. I wasn't told if this was supposed to be a test of my presentation skills, sales skills or just a signal that I was devoted to this job. I have a real life with other responsibilities, so I spent about 2 hours the next morning before work putting something together and sent it in. The next time I heard from Uber was 5-6 days later I received a generic form email at 11pm informing me they'd decided to go in a different direction. I was not particularly inclined to inquire as to why I was not selected.
- From the in-person panel interviews: - Uber is opening up a city remotely (i.e. Milwaukee will be operated out of Chicago). How would you make the drivers in Milwaukee feel equal to the drivers in Chicago. This was maybe the worst, most vague question of them all. - Uber drops you in a new market (i.e. Oklahoma City) and says you have two weeks until we open here - go! What do you do? - Say an Uber black car driver makes $30/ride with a 20% commission. How do you convince him to upgrade to a new made up service UberSuper with a 25% commission? What costs will the driver incur in upgrading. How much more will he have to make each week, etc. Note: it's not enough to just walk them through mentally how you'd do this, be prepared to do the math on the fly. Very annoying. - An Uber competitor opens in your city with unlimited cash capital, if you were them how would you steal Uber's customers? If you were Uber how would you convince drivers not to leave? 80 Answers
Helpful (57)No OfferNegative ExperienceAverage Interview
I applied online. I interviewed at Uber (San Francisco, CA).
The interview is ok in general. But I am really DISAPPOINTED by their onsite interview policy. Uber doesn't take care of your trip, you have to book the flight, hotel and car by yourself, and pay them yourself. The recruiter promised to reimburse the trip expense, and I submitted my reimburse report to their AP department. I DID NOT get my reimbursement back and they stopped answering my emails. Uber should have a standard travel reimbursement policy.
- How would you improve Uber? 2 Answers
Helpful (91)Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 7+ weeks. I interviewed at Uber.
I applied online through Uber.com's career page at the end of November and received my offer for Marketing Manager at the end of January. A very thorough, 2-month process. I submitted my cover letter/resume and answered the questions on the Uber.com application page. After submitting my initial cover letter and resume, I was contacted by a recruiter about 4 days later to setup a first phone screening. At this point, I researched the position here on Glassdoor and saw some negative comments about "idea farming" from potential candidates, and became a bit jaded about the process, but still decided to continue and give it a shot. The 1st phone screening was as-expected, standard first-round questions. The first phone screening lasted about 25 mins and went well. The next day I was asked to participate in a second round of phone interviews with another recruiter. This was a similar process with similar questions, probably a bit more focused to the role in question. After the second round of phone interviews, I got an email the next day asking me to complete the "Marketing Manager Creative Assignment" - just as I had read would happen from previous reviews here on Glassdoor. The comments about "idea farming" from potential candidates came to mind, yet I decided to still complete the assignment. I began slowly and it took me just over two weeks from the time I was given the assignment until the day I returned it to my recruiter. The Creative Assignment was pretty challenging. There were 5 total sections with specific objectives for each section. I ended up getting the offer for the position, so I don't feel like my ideas were stolen, however, if someone went through this whole process and completed the exercise, but they were not chosen for the role, I could see how they might feel their ideas/work were taken. However, the reality is that not everyone can get the role, you have to do the work and roll the dice, hoping that it works out in the end. My Creative Assignment was 11 pages long when I returned it to my recruiter and I felt pretty confident about the quality of my ideas, strategy, etc. It took over a week after I submitted my Creative Assignment until I heard back from my recruiter. Granted it was partially during the holidays and she was sick during that time. After about 10 days, I heard back that I would be moved on to 2 more phone interviews, interview #3 & 4. They were scheduled both on one day, with two, 30-minute consecutive appointments: 11AM & 11:30AM. These 2 interviews were much more detailed and challenging. Asking questions about specific campaigns I have been involved with, what made them successful, how would I handle an event launch, describe a good on-demand stunt, etc. Some questions involved analytics to see how you think using number and promotional metrics. Each of these interviews ran just over 30 mins, about 35 minutes a piece. The final phone interviews were with senior level marketing managers outside of my market. The day after the 3rd & 4th phone interviews I was asked to come onsite for my first in-person interview. This was my 5th interaction with an Uber employee and first in-person interview. I wasn't sure if this was the last step, but I believed that it would be the final step, either with or without an offer. It was a rather unstructured, yet very focused interview. I met with the General Manager (GM) of my market and he was a very sharp, analytical, and focused person. The onsite interview lasted about an hour and it was quite challenging. My previous work experience positioned me well for the Marketing Manager role and I was able to answer the questions well and provide relevant examples, give ideas, and reasons to support ideas/strategies. I left the interview feeling quite confident about my performance, but still wasn't sure. I followed up the next day with an email to my recruiter with supplementary information about some of the ideas/strategies that I had discussed with the GM in my interview. This 1-page document gave a strategy for new markets in my city with data to support these strategies. Two days after I met with the GM, he called me in the afternoon with the good news that they would like to extend me an offer. Overall, it was a very thorough process, but that's to be expected if you want to work for one of the most sought-after companies in the world. The salary is competitive and you get to work on some awesome projects. If I wasn't selected for the role, I would feel like my ideas were "farmed", but you have to "roll the dice if you want to play the game". I had a strong resume, backed by very relevant previous experience, and nailed every one of my interviews with good documents/followup.
- The Creative Assessment is what really weeds out/separates candidates for this role. This is the point where a good candidate stands out from the rest. 1 Answer
I did not try to negotiate because I was happy with the initial offer. However, looking back, I feel like I should have just tried to negotiate because it seems like everyone should try to negotiate up.
Helpful (26)Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 5 weeks. I interviewed at Uber (San Francisco, CA).
Time to explore new opportunities, so I submitted my resume to a few top Valley companies and startups including Uber. Got contacted by the recruiter a few days later after my online submisson. 1) Recruiter initial phone call. (30 mins) 2) TPS (1 hour) You need to solve the coding exercise via online code sharing editor. Some follow-up discussions. 3) Take home code challenge. I spent a weekend on building the solution and making sure I like what I submitted. I got feedback next day. Amazing efficiency. 4) 4 onsite interviews (4 - 5 hours) at Uber HQ. Jam with a group of Uber engineers, plus a nice onsite lunch break. Each interview is designed with 2 engineers except the Culture fit one which is a product discussion with one of the engineering managers. I did some coding questions on my laptop. 5) Wrap up with my recruiter. All questions are reasonable. Marked the interview as difficult in the sense that you definitely want to be well prepared. There were quite a few problems I never saw before. Know your stuffs well -- you should be OK. The interview process is very smooth. I have no issue with my onsite travel reimbursement, although it took ~3 weeks to get it completed. I got a call in the next one or two days after my onsite with an offer! The package is excellent. I chose Uber over other offers/opportunities because I really believe in Uber's mission that is happening in an incredible scale. And all the engineers I met are super cool, sharp and resourceful.
- OOD, Data Structure (Hashtable, String manipulation) Answer Question
Helpful (11)No OfferNegative ExperienceAverage Interview
The initial process was incredibly great. I submitted my application for the internship online and received a reply within 3 hours. The next steps took a ridiculous amount of time. First, they said that once I told them a time that I was available for interview, that I must be able to make it or the interview would be canceled. However, what made things worse was that the interviewer canceled the phone interview by sending an email, within an hour of the interview, twice. This entire process took 6 weeks. No interview. I'm done with this company. You should save your time and apply somewhere else. (P.s. I applied to the New York office)
Helpful (3)No OfferNeutral ExperienceDifficult Interview
I applied online. The process took 4 weeks. I interviewed at Uber.
Applied online. A recruiter contacted me within a week to schedule a phone screen a few days later. Shortly before the phone screen, it was cancelled and I was asked to reschedule. No problem. I picked another time in their Google calendar, but did not receive a response. Sent an email later asking to confirm the time, no response then either. The call did take place at the rescheduled time though. The initial phone screen had several of the usual questions - why Uber, walk me through your resume, salary expectations, culture fit, etc. Nothing too difficult there. We talked a bit about how I've used Uber and what I knew about what the company had been up to. They said employees "live and breathe" Uber so if you want to be a serious candidate, you'd better plan to do the same. Lots of research ahead of time is strongly advised. I should note also that the recruiter used profanity during the interview. This didn't bother me personally, but it may strike some as unprofessional. The next step was a timed Excel test, which can be done relatively easily with pivot tables and formulas if you know what you're doing, but it may be difficult if you aren't a strong analyst. It's an interesting test and you should plan to use the entire two hours. Several multiple choice questions and some open-ended ones. You won't see the results and they don't ask for a copy of the workbook. A week went by and I followed up with the recruiter. They responded within half an hour to advise they weren't moving forward. Overall not a bad process and I appreciated that they at least let me know, though the recruiter could have been more communicative and responsive without me chasing.
- -Name the 72 hour period with the highest amount of zeroes. -Would X pricing strategy be more effective, or Y? Why? -Median average of wait times Answer Question
- No OfferNegative ExperienceDifficult Interview
I applied through an employee referral. The process took 4+ weeks. I interviewed at Uber.
I was contacted by Uber recruiters stating that I was referred for the position. The recruiter scheduled a phone interview via email, and then changed the time 20 minutes before the interview. Unlike the other Operations Coordinator interviews I reviewed on Glassdoor, I never received any type of assessment which was actually later brought up in my final interview. Anyways, the recruiter called me at a later time that we agreed upon, and a few days later I was informed that I had made it to the next step - an interview with the hiring manager. Multiple recruiters worked with me to schedule a time (scheduling seemed very uncoordinated) and we finally agreed on a time that worked for both of us. I was contacted and told that we would have to reschedule AGAIN, and the only time the manager was available in a two and a half week period was a 4 hour block that I was unavailable. Very frustrating. I, of course, had to make that interview time work, and was once again forwarded to the final interview which was on site. One thing that was extremely frustrating throughout the whole process was that I had to contact the recruiters to find out where I was in this process. Once I contacted them, I received an update a few days later to notify me that I had made it to the next step. Again, super frustrating and it seemed like they weren't really doing their part on their end. Moving on - both recruiters that I was working with gave me the wrong address of the interview location. So I showed up to my interview early in the suite I was told and waited around for the hiring team to show up. No show. I emailed the recruiters (they did not provide me with any phone numbers) and luckily enough one called me (the other emailed me) and informed me that the team had moved buildings. Great! I was 15 minutes late to an interview that I had shown up early to, which made me flustered and of course made me look unprofessional, although it was entirely the recruiters fault. The final interview at that point consisted of questions that the interviewers claimed "they wouldn't even know how to answer" - great. I met with two people at first, then had a second meeting with two other interviewers. The team seemed pretty unenthusiastic about interviewing me which is likely attributed to the lateness factor. Lots of standard questions, but they seemed to keep asking me a lot of the same questions over and over. Kind of odd for a two hour interview. Once again, I had to contact the recruiter to find out progress on a final decision. She informed me a few days after I contacted her (1 week after my final interview) that I didn't get the job. I was pretty bummed since I felt like I had done a good job throughout the process and I was overqualified for the position. Still pretty upset about the recruiters giving me the wrong address - how would they not know where their team is located?
- Why Uber? What did I like most about the app? My best experience on a ride? How to increase driver retention? How to deal with surge pricing on the driver side? What is one thing Uber hasn't thought of that would ensure drivers stay with Uber? Answer Question
- Accepted OfferPositive ExperienceEasy Interview
I applied online. I interviewed at Uber.
very casual, just a few forms to fill out. I wanted to be an Uber driver because of the extra income. Overall very great experience and very easy to become an uber driver.
- why do you want to work for uber 1 Answer
- No OfferPositive ExperienceAverage Interview
I applied online. The process took 2 weeks. I interviewed at Uber (Los Angeles, CA).
I was initially contacted via email after applying online, a week prior. During the second round I was then given 48 hours to complete a short document containing a few questions testing my analytic skills/reasoning, as well as my management style. The third round was two back to back skype interviews with a regional manager, as well as a support center manager. A few days later I was sent a generic email stating they were moving forward with another candidate.
- "What is something you think Uber is doing right, and what is something you think Uber could do better?" Answer Question
- Accepted OfferPositive ExperienceDifficult Interview
I applied online. I interviewed at Uber.
First step: Phone screen. Second step: Exercise. Third step: Technical phone interview. Forth step: Onsite. Everyone was friendly and helpful. Questions were challenging yet well designed. Recruiters were professional and efficient. I very much liked the process. The more you know about Uber the better you can answer non-technical questions.
- Cannot disclose details. 1 Answer
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