I applied online and the process took 5 days - interviewed at Uber.
Interview Details – The entire hiring process only spanned the course of a few days and the people were awesome. It's the same format others have mentioned- phone screen, analytical test, phone convo with someone in a higher position (usually GM), then in-person interview for fit and a couple more questions.
Just a note, the analytical test has changed from what other people are posting. It's now 32 questions... ~28 are multiple choice questions and ~4 are open-ended questions like "Write an email to drivers" or "What would you do in x situation" type of questions. The multiple choice questions are based off of a couple excel files with ~2 weeks worth of data that you have to analyze. KNOW PIVOT TABLES. If you know pivot tables you'll be perfectly fine. If you have no idea how to do pivot tables, watch a couple Youtube videos beforehand for like 30 minutes and you'll be fine. Seriously, it's very easy if you can grasp the basic concept. A couple scenarios you can use V-Lookup I suppose, but I stuck with pivot tables (using filters, etc.) and it was easy.
Interview Question – Probably the analytical test I guess. Overall not a difficult process if you've thought about it beforehand. Do some research, come up with some ideas you think would be good, and answer the questions that others have posted here to get an idea of what will be coming and you'll be fine.
If you were in this city, what/who wold you partner up with? How would that process go?
What would you say to a driver that wanted to quit?
Good Luck! Answer Question
I applied online and the process took 2+ months - interviewed at Uber in January 2014.
Interview Details – I'd like to start by saying I am writing this review a few weeks after my process ended. I wanted to let everything settle and see how I felt.
Initial phone screen interview with HR was followed by a short project. The project asked me to respond to a few emails and tweets and then come up with some creative marketing ideas and write a few blog post. A Skype interview with a current community manager to review the project followed.
I was then asked to come for an in-person interview. I first was given 30 min to do a small project based on an app of my choice. I then met with 10 people (in groups of 2 or 3) over the span of a couple hours and was sent on my way.
A couple of days after the in-person, I was email with yet another project. This one was more extensive. I had a week to promote and sign up as many new riders as possible using a personalized promo code provided by Uber. I spent a lot of time and put a lot of effort into this project. I won't share my ideas/techniques here.
I was then sent an email requesting another Skype interview, this time with the regional manager. He seemed extremely dis-interested in speaking with me. The interview lasted a mere 15 minutes. He asked what concerns I had about the job. I thought this was going to be to discuss the previous week long project. When I brought it up he said he had no questions. I was never given any type of feedback on the project at all. I asked multiple folks (from HR to community managers) for their thoughts and some numeric results, but was never given any.
After that Sykpe interview I waited a week without hearing anything. Through the process I had spoken to or been emailed by 1 person from HR, 4 different community managers and the regional manager. It wasn't clear as to who was my main contact. I reached out to one of the community managers and he said the "appropriate person" would reach out soon. The original HR women emailed me a day later saying that her first email must not have been sent properly, thanking me for my time, but that they had opted to go with another candidate.
Now at first I wasn't pleased. I had put a lot of time and effort into all the projects and interviews. All signs pointed to this panning out. But in retrospective I feel totally different. They kept saying Uber was a lifestyle. I was going to be moving to a new city. If I was going to move, I would want/need time to explore and learn my new city. The "Uber lifestyle" literally is a lifestyle. I asked about time to go to the gym and one guy said he schedules in an hour a day. One person mentioned there were in the office at 8 am, home by 7 pm (cause they had a dog) and back online (with the rest of the team) until almost midnight. If you're looking for a life-consuming job then this is for you. Some mentioned 50 - 60 - 70 - even 80+ hour work weeks.
In the end it wasn't for me and my search continues.
Office Culture: I was not given a tour of the office during my in person. I usually ask for a tour but they were moving offices in a few weeks and it would be a totally new space anyway. But the office was cluttered.
People: Most of the folks were very nice. Very friendly and talkative. I saw myself working with those type of people.
Interview Question – Nothing out of the ordinary or difficult asked. Answer Question
I applied online and the process took 5 days - interviewed at Uber in January 2014.
Interview Details – I applied online and got contacted by a recruiter very soon after. He was very nice and told me about the company in some detail. He then proceeded to tell me that there was a coding challenge that I had to complete before applying. I agreed to do the challenge and got the details.
For the challenge you get to pick one of a few applications that they want you to build. They say that it should only take you 4 hours, but I actually worked on it for the better of 2 days and still felt like I was missing details when I went through the code during the phone screen.
The phone screen is a 40 minute interview about the code you wrote. I got the feeling they were expecting a much more thorough job than the challenge suggests. In retrospect, I would have taken care of a lot more of my TODOs.
Interview Question – My coding challenge had to calculate the nearest transit stop given your current location. They asked for an efficient way to do this. The answer ended up being something I was not familiar with, Mongo DB and such database geo location built in functions. Answer Question
I applied online and the process took 4 weeks - interviewed at Uber in February 2014.
Interview Details – Round 1: Phone interview with HR Rep. Round 2: 2 hour analytics test. Downloaded a couple of flat files and answered ~35 questions (multiple choice and free response) using the provided data. Round 3: Phone interview with the hiring manager. Round 4: Superday on site at the office. 4 rounds of 30 minute panel interviews followed by a presentation to the whole team.
Interview Question – If nobody knew about surge pricing, how would you explain it and justify using it? How would you go about implementing it? Specifically, based on what factors would prices be changed and in what regions? Answer Question
I applied online and the process took 4+ weeks - interviewed at Uber in December 2013.
Interview Details – I applied for the Community Manager position via Uber's website. I received an email from a recruiter a few days later to set up a phone interview. The phone interview was with that same recruiter. She went over my resume, asked me what I knew about Uber, asked me if I knew about any of their recent promotions etc.
She closed the call by saying she would forward me a "homework assignment" where I was asked to answer customer inquiries in email and Twitter formats. The assignment also provided some metrics that I was asked to analyze regarding promotions. I was given 2 days to submit the assignment.
The recruiter followed up with me almost immediately to set up a Skype interview with one of the Community Managers in NYC. Unfortunately, Skype didn't work, so it was another phone interview, very similar to the first one. He indicated that he'd want me to do another round of interviews and would be in touch. This was around the holidays, so after about 2 weeks of not hearing back, I reached out to the recruiter and then heard back from the NY team to set up an in-person interview.
The in-person interview round was about 3 hours long and I met with 4 or 5 people. During this process, they talked a LOT about work-life balance. Basically, there is none and they wanted to make sure I'd be okay with that. I think this is where the process went downhill, as I was not willing to commit to a position that required 12 hour days plus weekends and holidays. They also talked a lot about how Uber was their family and they had lost touch with all non-Uber friends. That's okay for some people, but not for me.
I left the interview seriously doubting if I'd want to accept an offer. I'm sure they picked up on this as I was ultimately not offered a job. But the thing that really irked me was that the rejection came in the form of a canned email from firstname.lastname@example.org. The rest of the process had been so personable and welcoming, I was disappointed to not receive a nicer, "no thank you." This definitely left a bad taste in my mouth when I think about the company.
Interview Question – I was asked to come up with several ideas for marketing campaigns and had to write full blog posts to go along with them. However, there were no parameters given, which actually made it more difficult because there was no way of knowing what type of campaigns they value/were looking for. Answer Question
Interviewed at Uber
Interview Details – The first interview was with an HR person. The interview started with him listening to my job history. Halfway through the interview, he asked about salary. When I said what I was making, he said that they couldn't match that and asked if there was flexibility. He quoted a number that was 20% less than than what I currently make and said that was the upper end of the range. At the end of the interview, he asked if I wouldn't mind doing a homework assignment. He said that the short homework assignment takes most people "about 4 hours to do" and could be done "in multiple evenings". I probably spent 6-7 hours writing it up and thought the end result was pretty good. The next day I was emailed a boiler plate rejection letter without explanation. I'm curious if other people had similar results to what I experienced.
Interview Question – There is a data point that indicates that there are more Uber drop-offs at the airport than pick-ups from the airport. Why is this the case and what would you do within the product to change that? Answer Question
I applied online and the process took 3 weeks - interviewed at Uber.
Interview Details – HR phone screen, 2 hour data test, 30 minute call with manager from nyc office, and 4 hour in person interview. It was overall a very well-run process, especially by Quynh in the SF office. The only downside that is a bit illogical is the fact that they cant share interview feedback because of the "competitive nature of the applicant pool". But if sites like glassdoor exists, then what is the point of holding back constructive criticism for candidates who dont get offers? Was annoyed by that but otherwise a great experience.
Also note that people in the NYC office told me they work crazy hours and miss holidays regularly.
Interview Question – Tell us about an app feature you'd like fixed and how you'd roll that out from a driver perspective. Answer Question
I applied online and the process took 5 days - interviewed at Uber.
Interview Details – Timely and communicative interviewer. Answered all questions that I had, gave me an outline for what the rest of the hiring process looked like and actually stuck to it.
Interview Question – Provide adaptations for Uber's logistical process. View Answer
I applied online and the process took 5 weeks - interviewed at Uber.
Interview Details – I applied online and heard back from a recruiter about 3 weeks later. The recruiter was very nice, and sent me a Creative Assignment the next day. Heads up: the creative assignment takes a loooong time to complete if you really work at it. I thought it would take 30 to 45 minutes and I spent about 4 hours plus on it.
After that, I had a Skype interview with a Community Manager. The interview was fine — no unexpected questions — but he didn't once mention the creative assignment that I worked so hard on, nor did it seem like he even touched my resume or cover letter. He was also have tech issues (and kept blaming them on me, which was weird).
I do really appreciate that he did warn me that this job isn't for everyone. The hours often exceeded 100 hours per week, and he said you should plan on working every night and every weekend. That seemed really intense — I couldn't imagine spending 12+ hours a day every single day at a job like this, so this gig ended up not being for me. Although if you're the kind of person that really JUST likes to work, go for it.
He also made it sound like this job was all about customer service, and way less about the fun event planning and marketing events that the creative assignment made it seem like.
Interview Question – Nothing too difficult and unexpected — they'll gauge your reaction to the insane hours, ask about customer service experience and ask about any marketing experience you have. Answer Question
I applied online and the process took 2 weeks - interviewed at Uber in December 2013.
Interview Details – I started by sending in my resume and cover letter. A bit later I received an email from the recruiter asking me to fill out a lengthy creative assignment. The biggest problem was the assignment was given to me the day before Thanksgiving and was due that Friday. Needless to say, I was working while in the airport. I was contacted the same day I turned in the assignment and was asked to have a Skype interview, on Sunday. I then came in the next day for an in-person interview and completed an assignment that required making up a new company with an app, you have 30 mins to complete it. (be sure to know KPI) I then was interviewed by three groups of employees which took only a few hours. All of the employees were easy to talk to but be ready to make up hard numbers (growth, expenses, etc.) about your new company. Over the next day I had two follow up phone interviews. I was given an offer on a Thursday afternoon and they wanted my answer by the next day. Things move very fast, which is great, but they leave little time for personal consideration of the position.
Interview Question – You have 30 mins to make up a company that utilizes an app and answer questions such as KPI, customer service issues, marketing ideas and overall company structure. Answer Question
Reason for Declining – The work/life balance is nonexistent. This life was not for me at all. They work every weekend and weeknight and are proud of the family culture they have created, but I already have a family of my own that I very much like. If you are looking for a culture where your work is your life, Uber would be great for you. There is amazing opportunity there, but not worth the sacrifices.
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