I applied online and the process took a day - interviewed at Uline in October 2013.
Interview Details –
I applied on a Tuesday night, was called Wednesday morning, and scheduled an interview for that Friday. There was no phone interview, but only a confirmation of if I would like to have an interview.
I arrived early thinking I would have a one-on-one interview, but as I approached the HR receptionist, they asked if I was there for the career fair. "Yes, the career fair, thank you." I reluctantly state. "Ok, please sign in and have a seat with the other candidates." The room had five tables, each table maybe had 12 or so people at them, and I would assume that maybe 60 people were there either for a customer service or warehouse position. Needless to say, no need to go in more than 5 minutes to your interview time.
When they came in and greeted us the first thing they mention, and read closely, is that they receive over 3000 resumes and applications PER WEEK. "So take a deep breath and congratulate yourselves for making it this far already." - HR guy.
*So just know (before even applying) that you are competing with upwards of 3000 others at any given time.*
The first thing you do, as you are greeted and begin your interview process, is take a test - two tests to be exact. Everyone takes the same two initial tests. The first was a simple comparing numbers test. You simply have a booklet of 100 questions that you compare the two similarly-looking numbers and put a check mark if they are the same, or leave blank if they are not. Here are examples of that:
1. 2157 - 2157
2. 6938 - 6398
3. 4526 - 4526
4. 8369 - 8639
5. 1741 - 1471
The only ones on this example which you put a check mark beside will be questions 1 and 3. Easy, right? If not, learn it. It's a timed test and you have 4 minutes to complete as much as possible. Basically if you are dyslexic, then you will have trouble with this and probably shouldn't have a job in a warehouse or customer service because you'll be dealing with item numbers and addresses quite often.
The second test given to everyone in the career fair was a number sequencing test. You complete the sequence with the next two numbers. Here is an example of that:
1. 1 2 3 4 5 6 _ _
2. 2 4 6 8 10 12 _ _
3. 33 30 27 24 21 18 _ _
4. 2 14 26 38 50 62 _ _
5. 54 47 40 33 26 19 _ _
Get it? Simply input the last two numbers in the sequence. This test is about one page long and about 25 questions. You are given 4 minutes.
The next part of the process was one-on-one interviews. You will either interview with a member of the HR staff or some other Uline employee. The individual interviews lasted 10-15 minutes. Come prepared with at least one question to ask them and be ready to answer basic questions from your work history. This wasn't too hard. Just be yourself. If you made it through the initial "3000 resumes/week" phase, then you must have something to offer. Talk about those things.
*At this point, I can't say much more about the warehouse process as I was there for Customer Service.*
After the initial interview, if you've done well, then they ask you to stay and take additional tests. If you are customer service, then you will take two typing tests - a spelling test and a speed test. The spelling test was 15 words used in sentences and you simply spell it correctly whether it is spelled correct the first time, or not. You are being timed during this so be quick but be precise in your spelling. The second test is a 5-minute speed test. Type as much as you can (apparently without using your [backspace] key). I used my backspace key due to muscle memory and force of habit. I finished the tests and was sat back in the career fair room with two other fellow candidates – one warehouse and one customer service candidate.
We were then individually interviewed by a higher up positioned employee from the HR staff. This is your time to really shine and impress them. If you've made it through the 3000 resumes and now the 60+ candidates, then you should really feel proud to make it to round 2.
This was the second interview of the day and it lasted maybe 20-30 minutes. You are asked about what hours that you are willing to work - i.e. Mon-Fri, Tue-Sat, Sun-Thur, etc. You are also asked about your salary requirements. I stated anything over 15/hr fits my budget, and was informed that customer service starts at 17/hr. “Perfect!”
After this interview, which I also passed, I was asked what my day's plans were looking like and if I could stay for a job shadow opportunity to get to know what the process is and see if it's something I could handle. I agreed and spent about 30 minutes with an actual customer service rep. I listened in on calls and asked questions about the process.
They came and got me and asked if I could do it, and that they would be in touch. I would say that I spent about 4 hours at Uline during the interview and job shadowing process.
I applied through an employee referral and the process took 1 week - interviewed at Uline in November 2013.
Interview Details – Extremely thorough interview. Met with three people: HR, manager's assistant, branch manager. Given several tests on spelling, personality and intelligence.
I applied online and interviewed at Uline.
Interview Details – Contacted by HR to set up an interview (turns out to be a sort of "group" interview). During this interview, you take a couple of tests, someone speaks with you about why you want to pursue a job as a CSR. If your answers are good, they put you through more testing. Assuming you pass that, they schedule you for a second interview and give you MORE assessments to take before that. During your second interview, you talk with two people and if all goes well, you'll receive an offer.
Interview Question – "What did you like about your last job?" View Answer
Negotiation Details – My start date was very flexible and depending on when you're offered the position, you might get a choice of shifts.
Interviewed at Uline
Interview Details – I responded to an ad online for customer service people. I sent a resume and was called back in a few days. The HR guy, Jason, asked a few qualifying questions over the phone. "Do you have a degree?, Are you currently employed?" Nothing major, set up an interview time. There were 7 of us in the group. They took us to a conference room where we took a couple of number tests (matching numbers and next-in-sequence). We were each interviewed by an HR person individually. They told me to wait in the lobby, then I took 2 more tests (spelling and typing), then I met with "the panel". It was 3 of the HR people at once. Went back to the lobby, interviewed with the head HR person and was given one final test (sales/customer service). This was a week ago and its been radio silence since. I thought it all was going very well, but evidently I missed something.
Interview Question – What does customer service mean to you? View Answer
I applied in-person and the process took a day - interviewed at Uline in February 2013.
Interview Details – Walk in and fill out application. Waited about 10 to talk to someone, walked around in a short tour. Was asked some basis questions and was told HR would contact me in a week.
Interview Question – What is the one thing you need to work on? Answer Question
I applied online and the process took a day - interviewed at Uline in April 2012.
Interview Details – After I received a call from Uline asking for an interview, I was emailed 3 tests to read, complete, and email back at least 2 days before interview. They were very time consuming (personality test, sales test, Uline writing style test). Then during my interview I was required to take 2 timed tests (number sequencing and matching of number sets). I then interviewed one and one with someone and asked a lot about my education, why Uline, my previous employments. A lot of why and why not I chose something, liked something, left somewhere, etc. Very polite and professional. Uline requires women to wear skirts/dresses with nylons Mon-Thurs. so be prepared. No offer because I am still in school.
Interview Question – What are you expecting for salary? View Answers (2)
I applied online and the process took a day - interviewed at Uline in January 2012.
Interview Details –
Got a call from the HR and scheduled for the initial interview. As arriving 10 mins early, was greated by the front desk lady, the waiting area was clean and neat. 20 mins later, the HR rep came out and lead me into the first floor which is the call center, and then second floor the sales flloor. She asked me to take two timed tests and said if you pass the test you will be contiued to the interview phase.
Which later I passed the screening and moved into a little interview room and discussing the nature of the job, company, the timed calls, the restrictions with call center.
A week after was sent a letter stating not hired due to the "Unrelated major to the position which applied"
It is right, I have a BA in Psychology...
Interview Question – Are you able to close a conversation (any) within 2 mins and satisfy the needs of the customer which who was calling? Answer Question
I applied through an employee referral and the process took 2 weeks - interviewed at Uline in August 2011.
Interview Details – I first applied online and my application was rejected. I then contacted a current employee and that employee asked for my information. She sent it to HR and within a half hour I had the interview for the following week. I was called back for a second interview, but about a week later received an email saying they had others that fit the job better. There were only 2 openings and I know for sure they interviewed 8 people
Interview Question – I didn't feel they asked anything I wasn't prepared to answer. They were very nice and professional Answer Question
I applied online and the process took a day - interviewed at Uline in October 2010.
Interview Details – I saw a newspaper ad asking for Customer Service Reps that were paying up to $17.00/hr at Uline in Eagan, MN. I applied online and received a call the very next day, asking me to come in for an interview. This was my first interview after being laid off from Delta Airlines after 24 years of customer service experience. Uline only asked for experience of 1 year of customer service. The interview only lasted about 15 minutes. The manager didn't seem to be too impressed with me. I apologized for being nervous and told him this was my first interview in 24 years. I thought it went ok, but again, he didn't seem to like me. I feel that maybe they were looking for younger people. As, I am 46 years old. He said he would call me in a few days. I then received a denial email the next day, stating that I did not have enough experience!! WOW!
Interview Question – What would you like to improve about yourself? View Answer
I applied online and interviewed at Uline.
Interview Details – Received an email to schedule an interview. I went to the interview, took the tests, and had a one on one interview.
Interview Question – I prepped using Glassdoor so none of the questions were unexpected or difficult. Answer Question
Your feedback has been sent to the team and we'll look into it.
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
Simply post an anonymous review for a recent interview experience or current/former employer. Your post is anonymous – and if you're worried someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks –