Umpqua Bank

  www.umpquabank.com
  www.umpquabank.com

Umpqua Bank Universal Associate Interview Questions

Updated Nov 6, 2014
Updated Nov 6, 2014
9 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Universal Associate Interview

Anonymous Interview Candidate in Portland, OR
Anonymous Interview Candidate in Portland, OR
Application Details

I applied online. The process took a weekinterviewed at Umpqua Bank in June 2014.

Interview Details

I was contacted fairly quick and set up an interview the following day. I arrived about fifteen minutes early and waited until he was ready. I was interviewed by three different people. They had a few sheets of paper stapled together on the table with interview questions to ask, which seemed unorganized and unprofessional. I was asked the same questions multiple times by the different interviewers, which was very repetitive. It seemed rushed and I had a feeling in the end that I didn't get the job. The manager said he would let me know either way the following week, and I was never notified. It would have been nice to know instead of waiting for a call that never happened.

Interview Questions
  • Most questions were pretty basic, seeing as they printed them beforehand, probably from an online source. Best/worst customer service experience, mistake you made and how you learned from it, name a time you went above and beyond what was expected, etc.   Answer Question
No Offer
Negative Experience
Average Interview

Other Interview Reviews for Umpqua Bank

  1. 1 person found this helpful  

    Universal Associate Interview

    Anonymous Interview Candidate in Spokane, WA
    Anonymous Interview Candidate in Spokane, WA
    Application Details

    I applied online – interviewed at Umpqua Bank in May 2014.

    Interview Details

    I was contacted within a day or two after applying online. The interview was long, they asked many repetitive questions about past experiences and customer service. It lasted almost an hour. The interviewers (2) were great, dealing with the new structure of the interview process, but I was never notified of having reached the next level or not. Even if it's bad news, it's nice to get notice. If you do make it to the next step, you do interview with two more people, and possibly two more after that.

    Interview Questions
    • Mostly they ask for many examples about dealing with customers, going beyond expectation, difficult situations, mediating, etc. Just the sheer amount of questions is overwhelming.   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  2. 1 person found this helpful  

    Universal Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at Umpqua Bank.

    Interview Details

    Multi-stage interviewing process. Interview with store manager, district manager, Lead Associate, etc. Very lengthy but mostly because interviewing process is also a sales pitch for culture.

    Interview Questions
    • Questions are pretty generic but it is helpful to read CEO's book   Answer Question
    Negotiation Details
    Dependent on employment referral. If you are referred by another manager, that manager can negotiate on your behalf. Otherwise you will be told there is no negotiation, and salaries are determined by policy (untrue)
    Accepted Offer
    Neutral Experience
    Average Interview
  3. 1 person found this helpful  

    Universal Associate Interview

    Anonymous Interview Candidate in Reno, NV
    Anonymous Interview Candidate in Reno, NV
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Umpqua Bank in August 2012.

    Interview Details

    Interview process, requires at least 4 interviews before a hiring decision can be made

    Interview Questions
    • typical interview questions, behaviroal and situational   Answer Question
    Negotiation Details
    Quick and easy
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Universal Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at Umpqua Bank in March 2011.

    Interview Details

    Lengthy interview process....including panel interviews. Mostly fluff questions that are found in most interviews. IE why do you want to work here ...what do you know about our culture.... They really focus of customer service experience vs banking experience. Like to liken brand to Nordstrom or Ritz vs Bank of America. Play up customer service experience and downplay banking

    Interview Questions
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Universal Associate Interview

    Anonymous Interview Candidate in Portland, OR
    Anonymous Interview Candidate in Portland, OR
    Application Details

    The process took a dayinterviewed at Umpqua Bank in January 2010.

    Interview Details

    Must interview with four people with the company at minimum. Consisted of one-on-one interviews, group interviews, and phone interviews (when from a different location). Ask situational questions that are largely customer service based. The company seems to value the personality of the employee more than the previous skills since they believe that they can train the individual to complete the operational side.

    Interview Questions
    • Describe a time when you had an angry customer and how you handled the situation.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Universal Associate Interview

    Anonymous Interview Candidate in Beaverton, OR
    Anonymous Interview Candidate in Beaverton, OR
    Application Details

    I applied online. The process took 1+ weekinterviewed at Umpqua Bank in November 2009.

    Interview Details

    I interviewed with 4 different associates with the bank before I was offered a position.

    Interview Questions
    Negotiation Details
    I did not negotiate at all. I accepted the offer.
    Accepted Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Universal Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at Umpqua Bank in November 2009.

    Interview Details

    The interview process at Umpqua is fantastic. It is very structured, so the interviewers can focus on getting to know the candidate, rather than focusing on what questions to ask. Every candidate is interviewed by four people (one 4:1, two 2:1, on 4:1 etc). This is to ensure that the job is offered to a person that will be a good fit. It keeps the hiring manager from hiring out of desperation. The associates are also involved with interviews sometimes, which is awesome.

    Interview Questions
    • Please provide an example of when you have provided exceptional customer service.   Answer Question
    • Please tell us about a time when you had an angry customer and how you handled it.   Answer Question
    Negotiation Details
    There was no negotiation phase for me.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Universal Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Umpqua Bank in December 2007.

    Interview Details

    Met with recruiter at corporate HQ, was referred to local branch, received phone call to come in for an in-person interview, interviewed with branch manager and all associates (one at a time), received phone call with offer the next day.

    Interview Questions
    • What is it about our company that is appealing to you?   Answer Question
    • Tell me about a time you dealt with a difficult or unhappy customer.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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