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United Airlines Flight Attendant Interview Questions & Reviews

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Web: www.united.com | HQ: Chicago, IL

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Updated May 23, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 8 ratings

3.2

“Average” Interview

Interview Experience [?] Based on 8 ratings

Positive	38%
Neutral	25%
Negative	38%

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4.0

Difficult Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Apr 2012 in Houston, TX (took a day)

Applied online in fall of 2011. Was contacted by email in March 2012 to say my application was being considered. Contacted again with another email that said I was invited to a group interview event in Houston, and that they would provide transportation. Had to call to confirm and have them schedule and send flight info.
"Group interview event" started early in the morning, with an orientation video, then several people being interviewed one-on-one in different cubicles at once. Those who passed the first interview were told to return later in the day for a second one-on-one interview.
Those who did not fare so well were told "we'll be in touch" and sent back to the airport to catch their flights home. I made it through to the second interview but no further. Those who made it through three (possibly more) interviews (I saw some people being walked into the office of the head of recruiting) were hired that day, pending a thorough background check.

Interview Questions

Tell me about a time at a previous job when you encountered a safety issue? How did you deal with it, and what was the end result?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

5.0

Very Difficult Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed May 2012 (took a day)

first they have you read an announcement.
tell me about your current job.
Tell me what you like about your current job?
you best job you had and worst job you had? why?
3 traits you have that you can bring to CO that will help us?
why do you want to be a flight attendant?
are you willing to relocate?
tell me your weakness?
where do you see yourself in 5 years?
tell me about a time you seen a co worker break the rules or a safety issue how did you handle it? what was the outcome?
Finish the sentence I hate it when a pax....?
disagreement with a supervisor. what was it and how was it resolved?
what would be a difficult adjustment taking this job?
tell me about a time when you had to stay longer at work when planned how did you deal with it and what was the outcome?
tell me about a time a customer asked you something at an inconvient time and how did you handle it?
tell me about a time you worked with a difficult co worker, what did you do to reolve the problem and what was the outcome?
asked me about problems you had with polices, and what did you do?

Interview Questions

all customer service base see my post for questions

Answer Question

Other Details

The interview consisted of a 1:1 Interview, a Group/Panel Interview and a Presentation.

Helpful Interview?

Yes | No

View Comments (1)

Inappropriate?

2.0

Easy Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Mar 2012 (took a day)

I applied to United Airlines for the flight attendant position back in the summer of 2011, when it was a Continental Airlines position. They got back to me in February of 2012 in email saying that they were conducting interviews. I was flown out to Dallas (if you live more than 300 miles away they will fly out) on the last day of their interviewing, which I kind of regret because I feel like the interviewers got lazy and switched up the process.
The process was supposed to be a presentation, a group interview (where we could show our skills and knowledge), and then a 1:1. Instead it was just a presentation and a 1:1. They asked questions like: why do you want to be a flight attendant, why did you leave your last job, finish this sentence: "I dont like when customers ____", what did you like the most about your last job and what did you dislike the most about it? I feel like it was very rushed and there was no way from the pace of the interview (which lasted about 7min) that they could be able to decide if you were a good fit or not.
So they originally said to be prepared to stay there all day, and everyone was only there for a max of 1 hour. Which is another reason why I felt that they switched it up and rushed everything on the last day and that some people were not given a fair shot at the job.
I was not offered the position, but at this point I honestly didn't care because when they discussed the salary it was really laughable: $20,000 your first year AND you dont know where you are going to be stationed until after training AND THEY MADE IT VERY CLEAR THAT THEY WILL STATION YOU IN ANY STATE THEY WANT! It seems like a leisure job, not a career to go into expecting to get paid or to use anything you got a degree for.

Interview Questions

Finish this sentence "I do not like when customers _____"

Answer Question

Other Details

The interview consisted of a 1:1 Interview and a Presentation.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jan 2012 in Houston, TX (took a day)

I applied in the summer of 2011 because i was told united and continental were merging and were going to hire many new flight attendants. I got an email in January of 2012 that said I might be contacted to set up and interview. Sure enough, a few days later I got an email to call. I called the specified number, that was very hard to get through, and they helped me select a date. The email said be prepared to stay all day, and that is would be a group interview.

Interview Questions

Why are you interested in becoming a part of United Airlines?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

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Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2009 (took 2 days)

The first interview was with a staffing company in Chicago that they flew me out for. They were running late so there were 10 people waiting a space for four. The interview was very basic, customer skills questions. I also feel if you dress the part and have an out going personality you will make it to the next stage. I was flown out to Chicago again for a interview with United at HQ. You have a quick group activity with HR watching. i put my two cents into the conversation but did not push the issue. You cant stay quite and you cant be too talkative. You wait again, with other candidates. The next step is the one on one with United HR. Again basic scenario questions pertaining to customer service. If they like you, they check to see how you did on the group dynamic phase. If that went well you got the job. The one that did not get the jobs were sent home, literally home, to the airport they went. If you got an offer, they want to fingerprint you, give a physical, drug test and as much paper work as they can. good luck and remember dress the part!!!

Interview Questions

Easy questions for airline personnel, but I guess if you are not in the industry they might cause a little confusion. Scenario, It is departure time, bins are full. A man boards the aircraft right before closing the door. Removes a bag from the overhead and puts the bag on the floor then takes he seat. What do you do.

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Negotiation Details

No negotiation, Union! You think the pay is bad, it would be a lot less if there was no Union.

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview and a Drug Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Aug 2009 in North Chicago, IL (took 2 days)

I applied for the flight attendant position and United flew me out to meet with their staffing agency first. This is a 30 minute screening interview. Once I passed this I was scheduled to return about 2 weeks later for the interview at United. It consists of a group interview and a one on one session. I was not offered the job. But the interview process is similar to those of other airlines.

Interview Questions

You are given situations like what would you do if you had a sick passenger?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

5.0

Very Difficult Interview

Overall Positive Experience

Received and Declined Offer

Interviewed Nov 2008 in Chicago, IL (took 3 days)

Fill out an online application, A representative will call and conduct an on the phone intervew. They ask standard questions about why you want the job and a lot of questions about your customer service skills.

Interview Questions

There wasn't one.

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Feb 2008 in Chicago, IL (took 2 weeks)

It took a few days and several stepes to be taken but it was a great process. The staff at the staffing agency were great and so where the staff at UAL. Very informative and they took care of us very well. They were very organized. The one thing I liked the best was that you knew from interview #1 if you were going to have the opportunity or not. I knew on the spot that I was going to be extended the opportunity to enter the 7 week training. You have to pass that 7 week training in Chicago in order to become a flight attendant. It is very essential to be trained and to pass.

Interview Questions

Are you willing to relocate?

View Answers (1)

Negotiation Details

No negotiation needed. We were explained all of our benefits, wages, and other incentives after passing the hiring process and accepted into the training phase. I liked what I was going to be making and receiving so I felt I did not need to negotiate anything. My advice to others considering a position like this is to go for it! It has been the best decision i've ever made and I am still with the companyand loving it!

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.