United Airlines Interview Questions

Updated Aug 3, 2015
484 Interview Reviews

Interview Experience

Interview Experience

68%
20%
11%

Getting an Interview

Getting an Interview

81%
4%
4%

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1. Helpful (177)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Houston, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 weeksinterviewed at United Airlines (Houston, TX) in December 2014.

    Interview

    I applied Oct 27, got an email on Nov 21 saying that they had received my application and are now reviewing it. Then Nov 25 I got email inviting me to the F2F interview I got there super early around 7:40. (I left my hotel at 7:30ish so it’s really close by from Ramada) Walked into a room with the other candidates. We chatted and they told us the process will start at 8:30 when they collect our resume, gave you a blue sheet to read about the position, confirmed your returning flight and gave you a name tag. Then after a short moment someone gave us a slide show explaining basic stuff about being a flight attendant, like being on reserve and the pay…etc. After that the recruiters came in and called people out one by one. Meanwhile someone else came in to answer questions. I asked ALOT of questions but not to impress anyone I just really wanted to know about the position. The guy who answered my questions wasn’t even part of the recruiters so you don’t have to really worry about ‘oh if i don’t ask question i won’t have a chance’. There was about 30 of us, not too terribly much but honestly there were some people I already knew weren’t going to get hired, based on their way of talking (try not to sound cool or show off-y, I think that’s a horrible thing to do.) There were people who had been flight attendants before or currently working for small airlines, doesn’t mean anything if you don’t have a good attitude, really. Chat with people, I got lucky I met some people on my way to the training center. Just be yourself, and if you don’t really want this job, don’t apply, it’s that simple. It took them a while to call me name. BY THE WAY they told us they are doing things a little bit differently now, I agree it’s really nothing like what I read on here before. Instead of starting with one on one I got two recruiters interviewing me. They were SUPER NICE, I mean I don’t just tell you people are nice I’m not that kind of person, but these two recruiters were something else. One of them is a domestic lady, the other one was an international guy. They asked me a lot about scenarios, I will post as many questions as I remembered. They started with asking me about who I am, then moved on to reading an announcement out loud, it’s one that’s telling people on board that they need to fill out customs forms. Don’t be nervous just take 30 seconds read it over in your mind, then start. I would say I was in the room for maybe 20+ minutes. At the end they told me that would be stepping outside of the room to discuss, meanwhile they wanted me to think of my strongest strength and tell them what it is when they return. They were outside for about 3 minutes, came back to the room, I told them my answer, and they told me to go eat lunch at the airport and be back at 1pm. They just said “we have further questions for you so come back at 1". They sent me to the lobby to wait for the shuttle driver, I got off at terminal E (thats where they drop you off) and I went to the Marriott via the “air train” and I had lunch there. I think that’s as much as I can offer you all, best of luck!!!

    Interview Questions

    • -Describe a time where you had to work with a difficult co workers, what did you do?   2 Answers
    • Tell us about a time where you had fun on the job.   Answer Question
    • Describe a time where you had to make a decision at the job which you wished you would have done differently.   Answer Question
  2. Helpful (49)  

    Flight Attendant Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at United Airlines.

    Interview

    I did horrible on the video interview. It is extremely challenging to talk to a computer and not to a live person. I received the email to do the video interview on June 7th. I did the video interview on June 8th. We are now June 10th and I haven't heard anything back yet. I'm just in limbo right now. I would like to know either way. Just wondering if anyone has done a video interview lately and heard back. Thanks

  3. Helpful (50)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at United Airlines (Chicago, IL) in May 2015.

    Interview

    They used Hirevue for the interview. They have questions appear on the screen and then you answer them on video. take the practice questions to get used to the format. also, get in a well lit area and make sure you look like a flight attendant. the interview takes about 15 minutes. They asked 'What is a misconception that customers and coworkers have of you. - 'they think i never have a bad day because I'm always in a good mood, when actually i have bad days just like everyone else.' Keep your answers positive. You want them to see all the good that you have to offer. They asked 'Why do you want to be a flight attendant' - They know you want to travel. Thats also what everyone says... Stand out with a unique reason for wanting this job. 'I love people and have a passion for service. I love adventure and enjoy being able to blah blah blah.' The video interview was like 5 questions, the final one was 'tell us everything you know about united airlines.' They want to see if you are looking for a job or investing in a career. I memorized the wiki page on united. I answered with 'I know that you have hubs in Guam, Tokyo, NYC, DC, Houston, Chicago, Cincinnati, Denver, San Fransisco and LA. I know you are the largest employee owned company in the world. I know that you started in the 1920s as a crop dusting company. I know that you have merged and absorbed tons of airlines over the years including Wisconsin air, Arizona air and most recently continental. I know that you are the largest airline in the world with over 370 destinations. I know you are a founding member of the star alliance with 26 other airlines. (a few other facts) and i finished with 'i know your employees are happy.' I finished the interview and thought i did mediocre of a few of the questions, but felt good about the others. wasn't sure if id hear back. Got to the willis tower at 8:20am (interview was at 9) made sure i know where i was going, etc. don't me late and get there w enough time to find your way around. there was other candidates hanging out in the lobby so i hung by them. jumped into conversation and they were amazing. Everyone there is wanting to do a good job, so they are all friendly. mix and mingle. it brings the nerves down. We went up and checked in. bring your resume. gave them the resumes, dropped bags and went into a conf room with about 25 people. They talked pay, hours and schedule, location. were all going to san fran right now. and gave time for questions. prepare a question or two. They called us one by one out of the group for our face to face private interview. I was called second our of 25, which was awesome! Got into the room with the nicest 4 people I've ever met. They were so amazing. The lady who was conducting my interview was incredible. I wish she was my mom. They want you to be your best, so they make the interview very calm and friendly. They had me read an announcement that was written on a piece of paper. They don't want you to read it, they want you to perform it. Read it the way the flight attendant on your last flight read it. Then they asked 6 questions. The last question they say 'were gonna step out of the room for 30 seconds, think of 3 reasons why you would be a good fit.' They asked me to attend another interview with some of the higher-ups in the company. i came back at 12:45 and went into the conf room. There were 5 of us now. I found out then that we had another face to face interview, not a group deal where they offer us jobs. So i sat and talked with the other 4 candidates, got called into the meeting and sat with 3 gentlemen. They said 'the hard part is over, we just wanna get to know you a little better.' They asked me 'Why united over other airlines' I told them 'They are the largest, meaning that they have strong leadership and vision. I want to be part of something great, something i can give my life to. They went from a crop dusting company to the largest airline on earth. that says something. 2. everything I've read, people I've spoken with, say that the employees love united. blah blah.' They asked about my customer service philosophy. I told them that customer service and keeping customers happy is a means to an end. the end goal is making them loyal return customers. My philosophy is to do what it takes to make them continue to choose United. one of my references is a flight attendant, they asked me what he has told me about actually being a flight attendant. i told them he said its great and amazing and awesome, etc. then they sent me out of the room for 2 minutes, talked and called me back in. They asked me if i had any visible tattoos, which i do, and i told them that the policy states that they have to be covered, but are ok. and i have them, but they are not able to be seen. They then told me that id hear in 5-7 days if i was being invited to attend training. training is 5 weeks long and you aren't an official employee until you pass.

    Interview Questions

    • name a time you had a problem with a customer, what'd you do?   2 Answers
    • name a time when you had an issue with a coworker. how did you handle it, what was the outcome.   1 Answer
    • They asked if I was the lead FA and one of my crew didn't want to do their job, how would i handle it.   1 Answer
    • Name 3 reasons you are the fit for this job   1 Answer
    • Why do you want to be a flight attendant?   2 Answers
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (79)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at United Airlines.

    Interview

    Applied in Oct 2014. United emailed me in December 2014 inviting me to interview Jan 2015. Interview was Jan 2015. We handed in our resumes, then watched a video about United and did a Q&A session. During Q&A, recruiters came in and pulled people out one by one for the face to face interview. During my interview there was 2 flight attendants asking the questions. I was asked about 10 questions. There were some normal questions, but there were 2 or 3 that were very difficult and stumped me. Just take your time and try to think of an example to give that demonstrates your great customer service skills. At the end of the interview they told me to tell them why I am the best candidate and to think about my answer and they would return. They returned, I gave my answer, and told me they would be passing my notes on to the recruiting manager and to wait for a second Interview. My second interview was with 2 people from inflight recruiting. The questions they asked were easier, and many of them were just a review of the questions I was asked before. They wanted to know if I was ready for the flight attendant lifestyle most of all. This interview was short and at the end they told me they would email me in 5-7 days and sent me home. I was worried that this meant I didn't get the job because I read that there was 3 steps. They changed the process because I got my phone call the next day and was invited to training! Good Luck! Advice: -Come prepared with plenty of customer service examples ready to give -Have questions ready to ask during the Q&A and also during your interview -Research United and be ready to answer "Why United?" Because they ask that...a lot. -Rememeber to smile and keep a positive attitude

    Interview Questions

  6. Helpful (26)  

    Flight Attendant Interview

    Anonymous Interview Candidate in San Francisco, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at United Airlines (San Francisco, CA) in June 2015.

    Interview

    I was invited to fly to San Francisco to interview a couple of weeks before the interview date. United offers to fly everyone who lives 4 hours away from the nearest interview site but requires those who take the curtesy flight to find their own accommodations. The interview took place at the training center that is only accessible by an employee bus from the airport so I would suggest those who interview to arrive extra early to the airport from their hotels or wherever they are coming from because a lot of people ended up being late to the interview because of the extra time it took to ride the bus to the center. There ended up being about 30 of us in the room while we were waiting to be interviewed and they called us up one person at a time to follow a recruiting agent. We were all interviewed in one big room in separate cubicles so it got a little bit noisy once in a while. The recruiters were extremely nice and the interview was very short. All of the questions I was asked were questions other people posted about here on glassdoor so I would suggest to look over the questions here and practice before the actual interview in order to be more prepared.

    Interview Questions

    • What is a misconception that customers might have had about you?   Answer Question
    • Flight attendants are required to do a service on all flights. Imagine I was your coworker and we were on a short 35 minute flight and I refused to do service. What would you do?   Answer Question
  7. Helpful (10)  

    Flight Attendant Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online – interviewed at United Airlines.

    Interview

    I applied online and received an e-mail one day later with an invitation to do a web interview. They give you five days to complete the interview at any time, any place. Ensure to dress the part, and research questions on glass door for they are pretty spot on. Make sure to take the practice questions as many times as you need until you are comfortable. You are not connected to a live person, questions pop up and you have about 30 seconds to answer them. Because you are not talking to a person, remember to make eye contact with the camera, sit up straight, smile and use the STAR method to answer questions. I heard back about three days later that I have a face to face interview in Houston, TX. My interview is this Friday so wish me luck.

    Interview Questions

    • 1. Why United? 2. What is a mis-conception a customer or employee may have about you? 3. Name a time you went above and beyond to give great customer service? 4. Is there anything else you would like us to know? There were 6 questions, I cannot remember the rest.   Answer Question
  8. Helpful (27)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at United Airlines (Chicago, IL) in May 2015.

    Interview

    So first I was contacted to do a video interview. It was 5 questions. "Why do you want to work for United"," name a time you dealt with a coworker who wasn't pulling their weight", "Why should we hire you". After I did that interview I got an email a few days later asking me to call a number to set up an interview time. I called and ended up having my interview in Chicago. They flew me out the day before. The interview was at 9:00am at the Willis Tower and I got there around 8:15 but no one could go up to the floor until 8:30am. When we got to the interview room we were greeted by flight attendants who checked us in and gave us name tags. We then all sat in a room where there was a PowerPoint playing with United's information. All the flight attendants came in and a man spoke about United. Then everyone left the room except for one flight attendant who was there to answer any questions we had about the position. He told us that we would probably be stationed in SFO. After that it was time for the 2-1 interview. When it was my turn I went into a room where I was greeted by two flight attendants. They immediately asked me to read a paragraph about customs as a practice announcement. I messed up on one part but kept going. After that the questions started. They then left the room and told me to think of 3 words that would describe me and why I would be a good fit for the position. I am pretty sure they use this time to discuss whether you go on to the next round of interviews or not. They came back in and listened to my answer and immediately told me to come back at 1:00pm. After I came back there was 5 of us and we sat back in the room and one by one each of us met with people from corporate. You basically have an invitation to training unless you don't meet the requirements. Just some advice, if you have a tattoo and it's not visible just say no. Any type of tattoo makes them hesitate. This happened to one of the 5 that made it to the final round of interviews. This interview was really easy and they were all really nice, especially the one guy who was in charge of the marketing and sales division. They told me people usually hear back 5-7 days but that I'd hear back 1-2 days. That is a good thing! I got an email the nextday.day inviting me to training.c

    Interview Questions

    • Why do you want to work for United   Answer Question
    • If a lady was on her laptop and refused to turn it of once the cabin doors where closed what would you say?   Answer Question
    • What do you know about United?   Answer Question
    • Name a time you had to deal with an angry customer?   Answer Question
    • Why do you want to be a flight attendant?   Answer Question
    • What is something challenging flight attendants must face?   Answer Question
    • Name 3 things about you that make you a good fit for this position?   Answer Question
    • Tell us something about yourself that we wouldn't know by looking at your resume.   Answer Question
  9. Helpful (14)  

    Flight Attendant Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online – interviewed at United Airlines.

    Interview

    Applied online on June 6th Completed an online assessment June 6th Got a video interview invite on June 7th Completed video interview on June 11th Got an email today June 15th that I was not selected. This was my first FA interview (very nervous)

    Interview Questions

    • Why you think you would be a good FA for United?   1 Answer
  10. Helpful (4)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience

    Application

    I applied online. The process took a weekinterviewed at United Airlines.

    Interview

    I applied online for the position of flight attendant on July 19th. I received the invitation for the online interview via HireVue by Tuesday, July 20th; I completed it Friday. I am currently awaiting a response. Hopefully, I get invited to the 1:1 interview. I am both nervous and excited because this is a lifelong dream, for me!

    Interview Questions

    • Describe a time you went above and beyond for a customer. How would co-workers describe you?   3 Answers
  11. Helpful (17)  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at United Airlines (Newark, NJ) in June 2015.

    Interview

    From the day I applied online to the day of the group interview, about 2 weeks had passed. I initially completed an on-demand video interview. Two days later I received an invitation to a group interview in Newark, a week later. On the day of the interview you are given a brief introduction to the FA career at United, with an opportunity to ask questions. During the Q&A period, candidates are called by the recruiters for the first interview. The first interview was very relaxed and the recruiter was very hospitable. After the first interview, I waited in a separate room to be called in for the second interview. The second interview was a little more difficult. I was questioned by two senior FAs. Be very careful on how you answer their questions in the second interview. They were looking for people who want to make a real career out of being a FA, and they want to see that you want to spend that time with United. Just a helpful hint, when they step out of the room, show that you are calm and prepared for the FA career through your body language. I think there was a two-way mirror in that room, can't think of any other reason why there would a mirror in that room.

    Interview Questions

    • Describe a time when you went above and beyond for a customer?   Answer Question
    • Describe a time when you had a difficult interaction with a coworker and/or customer?   Answer Question
    • Describe a time when you were faced with a difficult situation at work?   Answer Question
    • You are the lead FA on a flight. One of the FA refuses to perform the beverage service. What do you do?   Answer Question
    • What do you think will be the most challenging part of becoming a FA/most challenging part of be on reserve?   Answer Question
Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.