United Airlines Interview Questions in Newark, NJ

Updated Jul 23, 2015
22 Interview Reviews

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  1. Helpful (14)  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at United Airlines (Newark, NJ) in June 2015.

    Interview

    From the day I applied online to the day of the group interview, about 2 weeks had passed. I initially completed an on-demand video interview. Two days later I received an invitation to a group interview in Newark, a week later. On the day of the interview you are given a brief introduction to the FA career at United, with an opportunity to ask questions. During the Q&A period, candidates are called by the recruiters for the first interview. The first interview was very relaxed and the recruiter was very hospitable. After the first interview, I waited in a separate room to be called in for the second interview. The second interview was a little more difficult. I was questioned by two senior FAs. Be very careful on how you answer their questions in the second interview. They were looking for people who want to make a real career out of being a FA, and they want to see that you want to spend that time with United. Just a helpful hint, when they step out of the room, show that you are calm and prepared for the FA career through your body language. I think there was a two-way mirror in that room, can't think of any other reason why there would a mirror in that room.

    Interview Questions

    • Describe a time when you went above and beyond for a customer?   Answer Question
    • Describe a time when you had a difficult interaction with a coworker and/or customer?   Answer Question
    • Describe a time when you were faced with a difficult situation at work?   Answer Question
    • You are the lead FA on a flight. One of the FA refuses to perform the beverage service. What do you do?   Answer Question
    • What do you think will be the most challenging part of becoming a FA/most challenging part of be on reserve?   Answer Question
  2. Helpful (2)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Newark, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at United Airlines (Newark, NJ) in July 2015.

    Interview

    The interview process was fairly easy. Applied online, within 4 hours received email asking me to do an "On Demand Video Interview". Questions were basic but vary from candidate to candidate. (1. Why United? 2. What does exceptional customer service mean to you? 3. Name a time you went above and beyond. 4. What are 5 words that your friends or co-workers would use to describe you? 5. What is a common misconception you think your friends or co-workers might have of you? 6. What else would you like United to know about you?) I received a response and was invited to a face to face interview within 2 days of submitting my video interview. My interview location was Newark, NJ. At the beginning of the day all of us Flight Attendant recruits gathered in the terminal and awaited the recruiters to come and get us. First I would like to point out that there was a large group of us (around 18-25) which is larger than most I've heard of. We all waited for about an hour (I recommend you get there early, and DO NOT USE YOUR MOBILE PHONE. This is common sense but unfortunately for some it was not the case) Recruiters came and got us and took us to our interview location where we would be given a summary of the company, position, reserve information and other company information. When we arrived to the room, some of the candidates were already gone, I'm assuming because of mobile phone use in the terminal. (CAN NOT STRESS IT ENOUGH! Do not use your phone from the moment you leave your house, to when you leave the interview. I can honestly say there were multiple Airport employees watching the candidates for everything from the way they were socializing, or lack of, and also our appearance, phone use, etc..). Next step after company information was one-on-one interviews. The first interview was simple. Basic questions about your resume, explanation of reserve, more company information, situational questions, and some of the candidates had role playing scenarios. After that interview, we were brought to another room, then waited for the rest of the candidates to finish their first round interviews. Once everyone was done we were brought back to the first waiting room area, and were called one by one for second and (in our cases) final interview. It was between someone in Inflight and someone from Human Resources. After that interview, some of us were hired on the spot, others told to look out for an email. Overall I would have to say the interview was a good experience. I was beyond nervous coming into it and the recruiters made my nerves melt away with their warm and kind personalities. Just SMILE as much as possible and truly be yourself. They want to know this is truly what you want to do and make a career out of. Also, most of us were hired. About 12 of us got the job that day. The recruiters even said that this wasn't normal. We all came on a Monday, so take the first available date they give you if possible. They want to see how passionate you are about the position!!! GOOD LUCK AND REMEMBER....SMILE AND BE YOURSELF!

    Interview Questions

    • What is a common misconception that others may have about you?   Answer Question
    • Name a time where you did something on the job and it backfired on you? How did you handle/resolve it?   1 Answer
    • (ROLE-PLAY) You are working a flight, other flight attendant doesnt want to do service what do you do? (These are role playing scenarios, so they will respond to you accordingly as they are the passenger/co-worker) Woman refuses to turn off laptop after main cabin door is closed, what do you do/say?   2 Answers
    • I see you have (something from resume)...can you elaborate on that or tell me a little bit more?   Answer Question
    • Tell me about a time when you didn't feel like working. Maybe it could've been a personal issue or you worked 5 legs that day and are tired and do not feel like working any longer. How did you manage, or how do you handle the stress?   Answer Question
  3. Helpful (1)  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at United Airlines (Newark, NJ) in July 2015.

    Interview

    fast process... applied online received an invitation for a video interview 2 days later... then an invitation to nj for the in person 2 days after... interview is on friday!

    Interview Questions

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  5.  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at United Airlines (Newark, NJ) in July 2015.

    Interview

    interviewed the 07/21/2015 in Newark made trough all the steps waiting for an email the process was long but easy, we start with a gruop presentation and the the 1:1 interview , later we had the 2:1 interview with a senior FA And a manger , same questions

    Interview Questions

  6.  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    No Offer
    Positive Experience

    Application

    I applied online – interviewed at United Airlines (Newark, NJ) in July 2015.

    Interview

    applied on june 26th at around 1pm and got an email around 6pm to do a video interview. did my video interview and it only took until july 7th for them to review and email me back in order to set up a group interview, which was scheduled two weeks in advanced. I have not done the interview yet but will update

    Interview Questions

    • during the online interview they ask you about five questions and they give you a minute to prepare for each question and three minutes to answer.   Answer Question
  7.  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at United Airlines (Newark, NJ).

    Interview

    Interview took around a total of 2 hours. We were greeted by 2 flight attendants that directed us to a secluded building for Flight Attendant training and interviewing. Handed in our resumes then sat in a room where another Flight Attendant discussed the job and perks as well as answered any questions we had. Gradually they took us in one by one; interviewing us with 2 flight attendants each. Some were dropped back off at the airport after the first interview, but I was offered a second interview with another flight attendant and a rep from human resources. They asked more questions and followed up on previous questions from the first interview. I was told I would hear back from them via email within 5 days.

    Interview Questions

  8. Helpful (7)  

    Flight Attendant Interview (Newark) Interview

    Anonymous Interview Candidate in Newark, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at United Airlines (Newark, NJ) in June 2015.

    Interview

    I applied to United Airlines online on 05/29/2015. On 6/1/2015 I was invited to compete the HireVue video interview. I completed the video interview on 06/2/2015. I was given 6 questions and had to record my answers. I was dressed professionally for the video recording. The questions were a series for behavioral questions. For example Tell me about a time when you had to deal with a difficult customer. What would you co-workers say about you? etc. You are provided with a practice options PLEASE USE IT!! you will be more prepared to record the answers if you practice. You are ONLY allowed to re-record when you are in the practice session NOT in the real session. On 06/07/2015 I was invited to attend a group session which includes a one on one and two on one interview. I called the number provided in the email to schedule my interview. I live close to NJ so I drove down early the morning of my interview. My interview was on 06/15/2015 at 9am. I arrived at the Newark Airport and parked in the economy parking lot. Its only $18 for the day. There is also a free shuttle from the paring lot to the terminal and back. The parking lot is about 5-6 mins drive away from the terminal. You can park across from the terminal but you will have to pay $33 for the day. I like to save money :-). I proceed to get my pass to enter the gate area, you have to go through security like all of the travelers so make sure you have enough time to do all of this and make it to the gate before 9am. They are very punctual so if you are 5 minutes late you will be left behind. It was pretty easy to spot the other interviewees all huddled in one corner. I joined them and introduced myself. A little small talk but everyone seemed nervous. We were escorted into the secured area and to the United Training Center. You are seated in a room with all of the other interviewees. The recruiters come into the room and introduce themselves. They will provided so background information on the position and United. There will be a short question and answer portion and then the one on one interviews will begin. They will come into the room and call you one by one and take you into a bigger room filled with cubicles. (YOU WILL BE IN THE SAME ROOM AS OTHER INTERVIEWEES SO STAY FOCUSED AND IGNORE THE OTHER INDIVIDUALS). The first thing you will be asked to do is read a short announcement the way a flight attendant would. It's regarding immigration forms being issued before landing.The interviewer will ask you question similar to the video interview. You will also role play, I will post the scenario below in the interview questions box. I will post the questions I remember down below in the question section also. If they want to potentially extend a training invite immediately they will ask you to stay for another interview. At the end of my interview there were 6 of us. They then called us one by one to do a two on one interview. This second interview will be more personal. I was asked...why United over all of the other airlines? If I could comply with the tattoo policy? If I knew exactly what being a flight attendant entails? etc. More personal questions. You can ask questions in both interviews to gain further understanding. They two senior recruiters said they would step out and discuss a few things and be right back. About 2 minutes later they returned and offered me an invitation for training. I will being training next month. Be yourself, be honest, make sure your answers are complete (situation, your actions and the out come of the situation). I hope this helps to ease the nerves. You will do well! P.S 5 of the remaining 6 were offered an invite to training. It is possible that more people were invited but since I was one of the last few people to interview I may not seen other selected candidates. Also just because you were not selected on the spot does not mean they will not review your application information and select you after the interview. Do not give up until you get a definite yes or no!

    Interview Questions

    • Why Do you want to be a flight attendant? Tell me about a time you had to assist a difficult customer? Tell me about a time you had a conflict with your co-worker? Tell me about a time you made a decision at work that you wished you had handled differently and how would you have changed it? Tell me about a time you had fun at work? What is a difficult situation you think a flight attendant would have to deal with? We role played: I was the lead flight attendant and the other flight attendants did not want to serve with me. How would I handle it?   6 Answers
  9. Helpful (6)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Newark, NJ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at United Airlines (Newark, NJ) in June 2015.

    Interview

    The total process took two weeks. I applied online then a few days later got an email to do the video interview. I dressed in a suit for the video interview because they say to dress as if you were going to a face to face. I was asked, what a common misconception of me by my coworkers was. I was asked why I wanted to be a flight attendant, I was asked if I had a trouble adhering to the no tattoo policy. I was asked how I felt with upset customers. I was asked about a time I went above and beyond for the customer. Get used to using the STAR method because you only have 180 seconds. The very next day I was invited to attend a face to face interview in one week. I called the recruiting office, and they sent me to Newark, NJ. The flight is free. Dress in a plain suit either black or navy blue. No pin stripes, or weird fashions. Also, don't wear khakis or jeans. They expect you to wear a suit to training so might as well show they you're ready to start. I got there two hours early, I thought security in the airport would take longer. Be early though, it gives you time to talk and mingle with other people going for the job too. They want to see you can do that, and it made me less nervous. At nine they came and introduced themselves. There's a lot of recruiters, so try to write down their names and a helpful fact about them. It may help you if they end up interviewing you. Next, they bring you to their secure location which is kind of cold. Nice place though. You give them your resume and they take you to a presentation room where they tell you about the company, the pay, and reserve status. Ask questions, if your first interview goes well they might be the one interviewing you next. Don't ask dumb questions. A few people were raising their hands asking silly questions, they weren't hired. Do a lot of research about the company, and show you have. The face to face went really well. I read a message from a card. Read it to yourself first then use appropriate inflections. The lady interviewing me asked a lot of behavior based questions. Just be yourself and be prepared. Ask questions and show you understand the reserve status. The first year takes a lot of commitment. They want to see you're ready. She asked if I could stay a little longer. EVEN IF YOUR PLANE IS LEAVING STAY! I went to wait in another room. There were a lot less people. I was the second to be called back. The two hiring managers interviewed me. I told them quickly why I wanted to be a flight attendant. They again asked about reserve status. They asked about tattoos. Just be yourself, smile, and be honest. They stepped out and in under a minute came back in and offered me a job contingent on training, physical exam, sight, hearing tests, and a drug test along with criminal and work history check.

    Interview Questions

    • What makes you a qualifying candidate for our flight attendant staff.   1 Answer
    • What do you know about reserve status?   1 Answer
    • What do you know about united?   1 Answer
    • How do you deal with an irate customer?   1 Answer
    • Five words your friends and coworkers would use to describe you.   1 Answer
  10. Helpful (3)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Newark, NJ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at United Airlines (Newark, NJ) in June 2015.

    Interview

    I first applied June 11, got invited to take the video interview on June 12. The video interview was nerve wrecking for me because it was so impersonal but I practiced a lot, got some questions like Why are you a good fit for United, Tell me something about yourself that is not on your resume that's the only two I remember. At the end I thought I did ok but you never really know. Some days passed and June 18th I got invited to what they called a Group Information Session. I was super excited and stalked this site for as much information as possible. Yesterday was my group interview. We all met at Newark International airport. All the candidates were really nice and friendly. It never once felt like we were all competing for the same job. Three senior flight attendants came and got us, split us up into two groups, then we went to their offices, they took our resumes and gave us name tags then we went to a small room. There we watched a short video then a senior flight attendant spoke and told us more about the company and training and being on reserve. Then there was the question and answer session and during that, recruiters came and took people one by one. The remaining candidates stayed and talk while waiting to be called. When they called my name I got one of the guys who checked us in who I thought was super nice and he was. He made me feel really comfortable, it felt more like a conversation than an interview. Actually all the recruiters and extra staff that was working with us were all really nice and friendly. After the first interview, he told me I did good and would like me to meet the manager, I got super excited because I knew this was a good thing. He took me to another room that had 2 other candidates and one by one, someone came and took us out of the room while more candidates came. The wait there was long, we waited for about an hour or more but it passed quickly because we all spoke and got to know each other more. When they called me up, I got to meet two managers, they asked me about myself then asked me some questions. They were basically trying to see if I was really prepared for all that being a flight attendant entails, the good and the bad and if I was committed to it. When they were finished they left the room but came back shortly and and invited me to training. Be yourself, let your personality shine and answer the questions honestly. Do as much research as possible because being prepared certainly helps. All the candidates that got through the first round and got invited to train all did a lot of research and practice questions.

    Interview Questions

    • If a fellow FA refused to do their job, what will you do?   Answer Question
    • Describe a time you had fun on the job?   Answer Question
    • Describe a time you had to work with a difficult customer?   Answer Question
    • Describe a time you were put in a stressful situation, how did you handle it?   Answer Question
    • Have you ever had a bad day where you were not feeling to work? How did you handle that?   Answer Question
  11. Helpful (1)  

    Flight Attendant Interview

    Anonymous Employee in Newark, NJ
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at United Airlines (Newark, NJ) in June 2015.

    Interview

    First applied online, received assented Assessment and then got accepted to do the first interview. I interviewed via hirevue online which can be stressful but if you research and prep the questions before you'll be fine. After got invited to go to the face to face interview. I flew to Newark and there were about 25 of us... We watched a video then got pulled from the room one by one. Interviewed individually mostly scenario type customer service questions. Then I got asked to such around to talk to some other people. Not everyone got this far. I then waited to be called again and then talked to two different higher up people. I thought I did pretty good with it all but I left and they said they'd contact me in five to seven days. The next day I received an email that I didn't get it. Guess I wasn't what they were looking for.

    Interview Questions

    • Give an example... Of difficult time with customer, of difficult time with coworker, of time you enjoyed your job... Things like that in first f2f interview.   1 Answer
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