United Healthcare Insurance Interview Questions & Reviews
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Updated Jan 24, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 18 ratings 
“Average” Interview
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Interview Experience [?] Based on 18 ratings
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| 1–10 of 18 United Healthcare Insurance Interviews | Sort by |
Customer Care Professional at United Healthcare Insurance
Posted Jan 24, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in Tonawanda, NY (took 2 weeks)
After I filled out the online application on the United website the following things happened, but I don't remember the order: online assessment of skills and personality, received an e-mail asking me to pick a day for an on-site assessment within the online scheduling system, picked a day to go in for an assessment. I believe I also had to expand on the information I'd filled out in the initial application.
Onsite assessment took about 1-1.5 hrs. Went over the info we'd already submitted about work and school history, they explained what training is like, what the job consists of, pay range, we signed some papers, etc. Once that happened we did an assessment on the computer that saw what your skills are with using a computer and picking the best responses to say to the customers. The assessment uses a simulator with prerecorded responses that you pick the best one of, lets you input information, etc. You wear headphones and listen to what is happening and follow along.
Once I was done with the assessment, I was asked to come in for an in-person interview a couple days later since I did so well on the computer part. The in-person was 1-on-1 with the same guy who administered the computer assessment, and it took about an hour. We went over my work history, then he asked about 5 situational questions in regard to how I had handled certain situations with customers/co-works. They want specific times when these situations happened, not an explanation of what you would do if they happened. As I was there the guy apologized that he didn't just do this part on the phone...so I guess this part could be a phone interview or in-person.
Later in the day after my 1-on-1 I got a phone call asking me to come in for a final interview the following week. Was asked to bring a copy of my resume with me.
When I went in for my final interview I sat down with two people. One was a supervisor of the area, another was his boss. They asked me more situational questions, a little more in-depth than the other ones. They also explained more about the training and the day-to-day work. Asked if I had any questions about the job. And the big one, "why united healthcare"...know that answer, know why you applied and why you want to work there; why is it a good fit for you? and what are you a good fit for them?
After this final interview was done (it was on a Friday), they told me that I would hear from them early in the beginning of the next week as they had to go over the applications as a management team and make decisions on who to offer for. I would either get a phone call with an offer, or an e-mail saying they were not hiring me. I got a phone call that Monday in the afternoon with the offer. Once I said yes to the offer, the HR person I spoke to explained there would be e-mails I needed to deal with to get the background check started. You need to do this within 24 hours of accepting the offer. Once you do the background check and labor law stuff you will end up getting an e-mail about getting your drug test in the next 24 hours. Once you get the drug test info you have 48 hours to get that done or else the offer of employment will be pulled.
After this you just have to wait for the background check and drug test to come back. If you know you can pass these, you have no need to worry once the offer is made. The job is yours.
Advice: make sure you dress professionally for all parts of the interview, even the assessment. As someone who has been a manager in the past and interviewed plenty of people: It matters what kind of impression you make from the beginning. I wore dress pants with a button down under a sweater for the assessment, nice shoes, a nice coat. Dress like it is an actual interview. For the other two parts I wore a suit. If you have a suit you should wear it, or dress pants and a jacket at the very least for the interviews.
Impression of the company: everyone was very friendly. I had to wait for about 10 minutes for each part of the process beyond when I was scheduled, but this is normal, I wasn't surprised and it wasn't too long to be made to wait. The people who were just walking back and forth to their work areas from breaks or whatever seemed to have smiles on their faces. They do casual Fridays. A friend works there and he is happy with it. Training process seems to be very extensive...14 weeks, set schedule except for having to work at night two times during it. After that you do shift bidding based on performance, attendance, etc. Shift bidding happens every 3 months. The site I will be working at is only open 8am-8pm Mon-Friday. They provide shift differentials if you work after 6pm or are willing to work a floating schedule.
Interview Questions
Negotiation Details
There was no negotiation process for me. When we had the assessment they told us the range for the hourly pay rate, explained that it was based on how much experience you have. I had a ton of experience, and made it clear during the 1-on-1 I expected that I would be offered the highest pay rate based on that. The HR person seemed to concur with me. When I got the call offering me the job I was offered the highest amount you can start off at for the position. I don't know how it would have gone if they didn't think that I should get the highest amount, they certainly could have tried to pay me less, I was unemployed and they could have taken a chance and offered less.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
More United Healthcare Insurance Customer Care Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at United Healthcare Insurance
Posted Oct 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2010 (took 2 weeks)
Easy interview, one with outsourced HR and one with a department manager.
Interview Questions
Other Details
The interview consisted of an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
More United Healthcare Insurance Customer Care Professional Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Case Manager (RN) at United Healthcare Insurance
Posted Sep 9, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Atlanta, GA (took a day)
Applied online. Received contact from company on 2nd app. Interview process was confusing, brought into a large room with many others, (remined me of herding cattle). Called out to interview individually with 1 or 2 people. Asked to demonstrate skills in realistic setting phone call. Went well. Told I was great for the position and would recieve an offer. Recieved offer several days later by phone and then confirmation letter. Went to 1st "induction", herded into a room for position not identified on offer letter. When identified problem was told the letter was probably wrong asked if I wanted the job and told to sit down.
Negotiation Details
Always ask for more, they pay those without experience better than those with, so make sure you shoot high.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Senior Associate at United Healthcare Insurance
Posted Aug 5, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2009 (took 7 weeks)
its good, first written test, interview and then HR round3
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Training at United Healthcare Insurance
Posted Jun 21, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed May 2011 (took 5 months)
I had a total of 8 Interviews for this position with 5 dept employees including a hiring manager as well as 2 screeners. 7 of the interviews were on the phone. Not until the 8th interview did I get a somewhat clear idea of the job responsibilities. The process was disorganized, the information exchange was poor, the screeners gave inaccurate information, there was poor follow-up, and lastly -- for my EIGHTH interview, I went out of my way to fit it in during a very busy week and notified them that my time was tight but I accommodated their schedule. They seemed appreciative. On route to this interview (30 miles away) I hit a bad traffic spot and called to let them know. When I finally arrived (20 mins late) one of the two managers had left because she "couldn't wait." Pathetic.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Presentation.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Provider Phone Representative at United Healthcare Insurance
Posted May 27, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed May 2011 in Tampa, FL (took 2 days)
I've interviewed with United Healthcare since 2008 and more than qualified for their positions. They have repeatedly tested and interviewed me and that is never a problem and I have completed their assessments many times.
They seem nice in the interviews but at some point in the phone interview they ask a seemingly harmless question and repeat your answer back promting you to restate your answer as if they do not beleive you. If there is any discrepency in my history im sure it can easily be expalined but what ever the problem is they are not telling, I even have documents from my previous employer confirming my employment dates yet the interviewer seemed like she was not buying it. So its not really like im being interviewed but rather like being ruled out. By the time I get home there is a e-mail waiting for me-
"I want to thank you for taking the time to talk with me regarding the position of Provider Phone Representative - Tampa, FL, 351239 with UnitedHealth Group.
Although your skills and qualifications are impressive, we have identified other candidates whose experience more closely fit the specifications of the position."
This is a odd response seeing as how I have exactly what they would be look for. During one interview I was told said because of my experience if hired they would have to pay me the max rate of pay. She kind of choked up when she said it as if she let it out by accident. But all the other interviewers said I would have to start at the minimum rate of pay and asked if I agreed to that which is not a problem. I think that is why they shy away from more experienced workers because the pay per hour is determined by education and experience so they save a few bucks on less exerienced workers.
I interviewed with another recruiter that seemed like a nice fellow but I definately felt like he was being passive aggressive. He had me wait for him for 45 min while was saying "just a minute" over and over like a odd psychological game. During the interview he asked why i was leaving my current job I said i was suspected layoffs were coming he kind of made a face as if once again they did not beleive me. Months later after I was laid off and applying with UHC again he did not interview me but another said he asked her to interview me.
be on guard, best of luck :)
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Health Advisor at United Healthcare Insurance
Posted Mar 3, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2010 in Kingston, NY (took a day)
Supervisor who was new himself, asked questions from a list, asking if we are okay working from 8 am to 8 pm m-f, requiremenst are and how well we decorate a cubicle ( NOT kidding) Soft skills are prized in UHC. The cuture is Teamplayer or get out. They do not ask about past experience but do ask your supervisor about your numbers. it's all about the numbers, how you meet them, call quality ,member feedback, but nothing on how you bring past skills to the company.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
More United Healthcare Insurance Health Advisor Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Health Advisor at United Healthcare Insurance
Posted Sep 19, 2010 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2009 in San Diego, CA (took 2+ weeks)
You will be asked how comfortable you are in working long hours and being called at the last minute to tend to an event. They expect to work you to the point of actually developing poor health or a mental breakdown so good luck.
Interview Questions
Negotiation Details
Non-negotiable, in fact the positions are slowly being eliminated. As employees depart through their own account or are forced out, through wrongful termination, they are not looking to fill new slots because they have a new goal of hiring primarily independent brokers who they can exploit for free. And any new employees will be offered a drastically reduced salary of 12K per year plus a PM/PM commission on new members they enroll. This won't mean much if Healthcare Reform happens and you loose all of those members to a cheaper government option.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Drug Test.
More United Healthcare Insurance Health Advisor Interviews
Helpful Interview?
Yes |
No
Inappropriate?
RN Case Manager at United Healthcare Insurance
Posted Aug 30, 2010 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2009 (took 5 days)
They kept me sitting in a very small hot room waiting to be interviewed. The interview took no less than 3 hours. It was very painful.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Senior Appl Developer at United Healthcare Insurance
Posted Aug 31, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2008 in Minnetonka, MN (took 2+ weeks)
Interview was good Thas why I got selects , LOL
Interview Questions
Negotiation Details
very tough
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Group/Panel Interview and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
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