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UnitedHealth Group Claims Representative Interview Questions & Reviews

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Web: www.unitedhealthgroup.com | HQ: Minnetonka, MN

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Updated May 23, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 8 ratings

2.9

“Average” Interview

Interview Experience [?] Based on 8 ratings

Positive	38%
Neutral	50%
Negative	12%

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3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed May 2012 in Horsham, PA (took 3 days)

Applied online & received e-mail to complete online assessment which I did that day...received both e-mail & phone call from company rep in TX requesting to set up phone interview the following day & received confirmation e-mail from recruiter I would be speaking with confirming both date & time...never received the call from her for the appointment & she has not responded to my e-mail or voice mail inquiries. While I realize the employer has the upper edge given today's employment environment I'm still shocked that manners & common courtesy are so lacking...perhaps not receiving call was a blessing in disguise if this is how recruitement is handled?????

Interview Questions

unable to even complete an interview

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Other Details

I Applied Online.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Mar 2012 in San Antonio, TX (took 2 weeks)

I applied online. First contact was an IQ/Intelligence online test. Completed that test and was scheduled for an onsite skills proctored assessment test. Test was pretty straightforward with a personality test at the end. I was taken into the hall by the proctor wanted to schedule me for a phone interview that day. Phone interview lasted about 40 minutes with lots of give an example of a situation questions. I was called at home about an hour later to schedule a face to face interview the next morning. Went to face to face and interviewed with a very nice person who appreciated my skills and we discussed the position and expectations in full. I was called the next day with a job offer. Completed background check and drug test and will start training in a week!

Interview Questions

Lots of "give me an example of a time where you handled this situation" questions.

Answer Question

Negotiation Details

I was given a printed document during my assessment test that indicated an amount that they considered a base salary which I agreed to. When I was given the offer a couple of days later, the offer was a bit higher taking into account my years of experience and training. I was happy with it.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Mar 2012 in San Antonio, TX (took 2 days)

I'm just unsure right now about the situation. I applied back in February and did their online tests at home. I got a call to tell me that i needed to set up a time for an assesment test in their office. I scheduled one for that same afternoon (this was last week). I went in and there were about 7 of us: Health Advisor, Customer CAre, and Claims Rep. I took the online test (counting blocks, using computer to minimize,maximize screens, look up customer accts, make payments on their accts, etc.) The recruiter was a nice woman who sounded so positive and made it sound like we were in, like the job was already ours. UHG is hiring tons of people, we need people ASAP, these job starts soon, etc. Took the test and when i came out had an interview for the next morning. I showed up and had one on one interview. i haven't had an interview in years and although she was nice, i felt so inadequate and dumb. She asked about myjobs, what i do, what I did, went step by step. Then she asked situational questions: Have you ever made a mistake and told your boss? Did you ever see a co worker do somethign unethical and what did you do? (uh...no, i never have), She said they'd let me know in 2 days, which would've been on Friday and....nothing. no phone call, no email, no letter. i was very dissapointed because they made it sound like they needed people soon! Today i get a call to schedule an appt for a health advisor. i corrected her and said i applied for claims rep. She sounded confused then said, ok, I'll call you back. 3 hours later and hadn't heard anything so i called her. She said i wasn't a "right fit" for Claims Rep, but if i wanted to do phone interveiw for tmrw. So....i'm having one tomorrow...i'll post ya'll and see how it goes. *****oh, and i agree, all you see is people smoking outside the building, i hate when companies do that, people should smoke in back of building***

Interview Questions

Have you ever seen anyone do anyting unethical at work, and what did you do?

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Other Details

I applied In-Person and the interview consisted of a 1:1 Interview, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2011 in Springfield, MO (took 3 weeks)

Applied online, got an automated email response the next day asking me to take a personality test. After that I got asked for more information. A few days later I got asked to schedule an on site assessment. Went and did that, consisted of going over your information in your resume, then taking a timed intelligence test, and then a computer skills test. The tests were fairly easy for me, however someone without a good amount of time spent on computers might not do too well on the skills portion. After the test, I was walked out by a recruiter and told my results and was asked to come to an interview in two days. That went well...consisted mostly of going over job history and I was then asked how I had responded in certain situations in previous jobs. I was told I would be notified within the week as to whether or not I would be hired. On Friday afternoon I called, and left a message inquiring about the position. I then called again Monday afternoon and didn't receive an answer again. On Tuesday I received an email stating they had hired people with better matching skill sets. I personally believe I wasn't hired because I have a college degree and they were afraid I would leave after a short amount of time, which wasn't the case, but oh well.

Interview Questions

When did you not do something not quite up to par with what your superiors expected at work?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Sep 2011 in Phoenix, AZ (took 2 days)

I applied online and two hours later was invited to take an online assessment. Then the next day I received an email asking me to schedule an onsite assessment. I scheduled the assessment for 2 days later and interviewed in person after the skills testing was complete. The interview consisted of 2 people - it was pretty detailed. I reviewed my listed on quesion and I think they asked me everyone. Overall I thought it went well.

Interview Questions

Tell me about a time when you had to difuse a difficult situation:

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Other Details

I Applied Online and the interview consisted of a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Nov 2010 (took 3 weeks)

pretty long interview process. Went through all of the steps: online assessment, ONSITE assessment, three in person interviews. Received and accepted an offer (came online AND over the phone), took and passed a drug test. Just waiting on results from a backround check.

Interview Questions

Name a time you acted ethical.

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Nov 2010 in San Antonio, TX (took a day)

I took the initial assessment online and was then emailed and asked to schedule and on-site assessment. I took the on-site assessment in a room with several other people. The assessment consisted of questions such as "how many blocks are there in this picture?" and "to PURSUE someone is to___ them?" with a list of possible synonyms. In addition, there were basic math questions dealing with percentages, fractions, degrees in an angle, etc. The test also had us follow instructions like "minimize the patient information window and maximize the billing information window" and things along that line. They tested to make sure you could navigate through a basic program. Lastly, they had you answer "true" or "false" to statements like "I am almost never late to work" and "I think taking little things home from work is ok."
Once you are done with the assessment, the recruiter will walk you out individually and tell you if you passed or failed the assessment. If you passed, they will set up your first one-on-one interview. one-on-one in

Interview Questions

Describe a time when you took the blame for something that you did not do and what was the outcome?

Answer Question

Other Details

The interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2010 in Duluth, MN (took 1+ week)

I applied online and two hours later was invited to take an online assessment. Then the next day I received an email asking me to schedule an onsite assessment. I scheduled that assessment for a couple days later. Went in took the onsite assessment and was asked to come back that afternoon for a one on one interview and imediately following that interview was asked to come back the next afternoon to have an interview with the manager and two supervisors of the team I would actually work with if hired. The interview with the manager and two supervisors was on Thursday I was called the next Monday saying I was selected for that job and would need to take a drug test and background check. I received an email offer letter and took my drug test. that day and that friday was told my file is complete and I will have one more phone calling telling me about the training starting in couple of weeks.