UnitedHealth Group

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UnitedHealth Group Claims Representative Interview Questions & Reviews

Updated May 30, 2014
All Interviews Received Offers

Getting an Interview  

77%
14%
3%

Interview Experience  

36%
42%
21%

Interview Difficulty  

Average Difficulty
19 candidate interviews Back to all interview questions
Relevance Date Difficulty
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1 person found this helpful

No Offer

Negative Experience

Difficult Interview

Claims Representative Interview

Claims Representative
Greensboro, NC

I applied through an employee referral and the process took 2+ weeks - interviewed at UnitedHealth Group in May 2014.

Interview Details – Applied online with an employee referral. Almost a month later I got an email stating I had an online interview (which was a first for me). It gives you two weeks to conduct the interview. It is not a person to person interview it asks four questions and records your answer. I think it is highly inappropriate and if a company acts like they cannot at least conduct an over the phone interview or in person that tells me that they don't have time for me at their company.

Interview Question – The 4 questions are "name a time when...."   Answer Question

UnitedHealth Group Response

Jun 12, 2014Enterprise Talent Community Manager

Hello! So sorry you did not like our new video interviewing process. Please know because we have many managers that are not all in the same location and/or that telecommute conducting video ... More


Declined Offer

Positive Experience

Easy Interview

Claims Representative Interview

Claims Representative

I applied online and the process took 2 weeks - interviewed at UnitedHealth Group in March 2013.

Interview Details – They seemed to ask very basic questions for heath insurance company things, and scenario-based questions and how you would escalate or handle things. THere were things asked like name a tough ethical situation you handled, and decribe your learning style, and what would the ideal boss be like for you.

Interview Question – all very easy predictable   View Answer

Reason for Declining – got other offer first that i wanted more


No Offer

Positive Experience

Average Interview

Claims Representative Interview

Claims Representative
Tonawanda, NY

I applied online and the process took 4+ weeks - interviewed at UnitedHealth Group in January 2014.

Interview Details – I submitted an online application and completed a screening assessment. Was called the next day to set up a phone interview. Had phone interview the following week. Phone interview went well and I was scheduled for a face to face interview. If you have changed jobs recently, be prepared to explain in detail the reason for the change during the phone interview and face to face interview. I was interviewed by a panel of three hiring managers. Standard interview questions for the most part, mostly behavioral questions where you have to give very specific and detailed answers about past situations. Interviewers were very nice and friendly. I felt comfortable and relaxed. I am currently working in outside sales so the hiring managers seemed to be concerned about my transition to working at a desk job for 8 hours. I do not know if that is the reason I was not offered a position, but I think it was maybe a factor. Interview lasted approximately 30 minutes. I was told I would receive a phone call if it was for a job offer or an email if I was not selected. I received an email exactly two weeks after my face to face interview. The whole interview process from online app to email denial took 4 weeks.

Interview Question – Have you ever witnessed a co-worker do something unethical?   Answer Question


2 people found this helpful

Accepted Offer

Neutral Experience

Average Interview

Claims Representative Interview

Claims Representative
Phoenix, AZ

I applied through an employee referral and the process took 2 weeks - interviewed at UnitedHealth Group in September 2012.

Interview Details – After I applied I had to take several questionnaires and then do an online computer proficiency test. Then they called to ask me a few questions and then set up an interview with a recruiter. After that, I had to set up another meeting with a manager. Once extended a contingent job offer, I had to submit a drug test within 3 days.

Interview Question – All of the questions were the basic cookie cutter questions for entry level positions.   Answer Question


3 people found this helpful

Accepted Offer

Neutral Experience

Easy Interview

Claims Representative Interview

Claims Representative
Kingston, NY

I applied online and the process took 1+ week - interviewed at UnitedHealth Group in February 2012.

Interview Details – The hiring process first requires you to complete an on-line application and take an on-line test at home. If you are selected after this, you will need to go on-site to a UnitedHealth office and take another test, similar to the one you took at home. Next will be a phone interview, and finally, an on-site interview with two managers. The phone interview lasts about a half hour, and primarily discusses your previous work experience. The on-site interview lasted only about 10 minutes in my case, and only involved three questions about why I wanted the job. You will also need to pass a drug test and background check.

Interview Question – My first interviewer pried pretty deeply about why I left my previous job, so be prepared to be honest about termination of previous jobs.   Answer Question

Negotiation Details – Offers are non-negotiable. I was offered the highest base pay at $14.18/hour, so I accepted the job.


2 people found this helpful

No Offer

Negative Experience

Very Easy Interview

Claims Representative Interview

Claims Representative
San Antonio, TX

The process took a day - interviewed at UnitedHealth Group in June 2012.

Interview Details – I applied online, and immediately received an email to schedule an onsite assessment. I took the assessment, and was scheduled for a 1:1 interview later that day with an HR representative. The interview was a review of work history and all behavioral questions. At the end of the interview the HR representative submitted my answers via computer to his hiring manager. I was then informed that they had selected me for the final interview with the Claims Supervisors. That interview was scheduled for the following work week. They day before that interview I was called, and told that they my interview was being canceled, because they had to rethink their training schedule. Sounded like a very fishy story, since I had been told earlier that they were hiring a large amount of new representatives, and encouraged to have my friends to apply. I had read in other reviews that it appears they do not want to hire individuals with degrees for these entry level positions, and that might have been what happened here. Either way, the process left me with a very negative feeling for the company and their hiring practices.

Interview Questions


No Offer

Neutral Experience

Average Interview

Claims Representative Interview

Claims Representative
Duluth, MN

I applied online and the process took 2 weeks - interviewed at UnitedHealth Group in April 2012.

Interview Details – Had to take online personality test. Followed with offer to take in person skills test. Followed by one on one interview. Asked behavioral questions like tell me when you had an ethical delema. Alot of hoops for 11$ hr. was told I would get a call in one to two business days. Two weeks or more later I got an email saying o.

Interview Question – Tell me a ethical delema you experienced.   Answer Question


No Offer

Negative Experience

Average Interview

Claims Representative Interview

Claims Representative
Horsham, PA

I applied online and the process took 3 days - interviewed at UnitedHealth Group in May 2012.

Interview Details – Applied online & received e-mail to complete online assessment which I did that day...received both e-mail & phone call from company rep in TX requesting to set up phone interview the following day & received confirmation e-mail from recruiter I would be speaking with confirming both date & time...never received the call from her for the appointment & she has not responded to my e-mail or voice mail inquiries. While I realize the employer has the upper edge given today's employment environment I'm still shocked that manners & common courtesy are so lacking...perhaps not receiving call was a blessing in disguise if this is how recruitement is handled?????

Interview Question – unable to even complete an interview   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Claims Representative Interview

Claims Representative
San Antonio, TX

I applied online and the process took 2 weeks - interviewed at UnitedHealth Group in March 2012.

Interview Details – I applied online. First contact was an IQ/Intelligence online test. Completed that test and was scheduled for an onsite skills proctored assessment test. Test was pretty straightforward with a personality test at the end. I was taken into the hall by the proctor wanted to schedule me for a phone interview that day. Phone interview lasted about 40 minutes with lots of give an example of a situation questions. I was called at home about an hour later to schedule a face to face interview the next morning. Went to face to face and interviewed with a very nice person who appreciated my skills and we discussed the position and expectations in full. I was called the next day with a job offer. Completed background check and drug test and will start training in a week!

Interview Question – Lots of "give me an example of a time where you handled this situation" questions.   Answer Question

Negotiation Details – I was given a printed document during my assessment test that indicated an amount that they considered a base salary which I agreed to. When I was given the offer a couple of days later, the offer was a bit higher taking into account my years of experience and training. I was happy with it.


No Offer

Neutral Experience

Average Interview

Claims Representative Interview

Claims Representative
San Antonio, TX

I applied in-person and the process took 2 days - interviewed at UnitedHealth Group in March 2012.

Interview Details – I'm just unsure right now about the situation. I applied back in February and did their online tests at home. I got a call to tell me that i needed to set up a time for an assesment test in their office. I scheduled one for that same afternoon (this was last week). I went in and there were about 7 of us: Health Advisor, Customer CAre, and Claims Rep. I took the online test (counting blocks, using computer to minimize,maximize screens, look up customer accts, make payments on their accts, etc.) The recruiter was a nice woman who sounded so positive and made it sound like we were in, like the job was already ours. UHG is hiring tons of people, we need people ASAP, these job starts soon, etc. Took the test and when i came out had an interview for the next morning. I showed up and had one on one interview. i haven't had an interview in years and although she was nice, i felt so inadequate and dumb. She asked about myjobs, what i do, what I did, went step by step. Then she asked situational questions: Have you ever made a mistake and told your boss? Did you ever see a co worker do somethign unethical and what did you do? (uh...no, i never have), She said they'd let me know in 2 days, which would've been on Friday and....nothing. no phone call, no email, no letter. i was very dissapointed because they made it sound like they needed people soon! Today i get a call to schedule an appt for a health advisor. i corrected her and said i applied for claims rep. She sounded confused then said, ok, I'll call you back. 3 hours later and hadn't heard anything so i called her. She said i wasn't a "right fit" for Claims Rep, but if i wanted to do phone interveiw for tmrw. So....i'm having one tomorrow...i'll post ya'll and see how it goes. *****oh, and i agree, all you see is people smoking outside the building, i hate when companies do that, people should smoke in back of building***

Interview Question – Have you ever seen anyone do anyting unethical at work, and what did you do?   View Answer

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