UnitedHealth Group Customer Care Professional Interview Questions & Reviews
Overview |
| |
Salaries |
| |
Reviews |
| |
Interviews |
| |
Photos |
| |
Jobs |
| |
|
Updated Dec 21, 2011 – Interview questions and reviews posted anonymously by interview candidates.
|
Difficulty Rating [?] Based on 6 ratings 
“Average” Interview
|
Interview Experience [?] Based on 6 ratings
|
UnitedHealth Group has 14,310 connections on Glassdoor
See Who You Know
| 1–6 of 6 UnitedHealth Group Interviews | Sort by |
Customer Care Professional at UnitedHealth Group
Posted Dec 21, 2011 — 0 of 1 people found this helpful
|
3.0
Average Interview
|
Overall Positive Experience
|
Interviewed and No Offer
|
Interviewed Dec 2011 in Southfield, MI (took 1+ week)
Applied, received an email asking me to complete an assessment test, was contacted a few days later to set up a phone interview, had phone interview and was scheduled for a 1 on 1 interview and additional assessment test. I was offered a conditional position if anyone that was hired dropped out.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at UnitedHealth Group
Posted Feb 9, 2011 — 0 of 1 people found this helpful
|
3.0
Average Interview
|
Overall Neutral Experience
|
Interviewed and No Offer
|
Interviewed Dec 2010 in Nashua, NH (took 2 weeks)
Online test first. Passed, asked to come in to take another test that would be proctored. Passed that, asked to come back for interview. Did extremely well in interview. She said she would do background and I would know in a day. I was very upfront about past credit issues, but she said credit wasn't looked at if you weren't applying for a financial position, which I wasn't. I received email a week later that I didn't get the job. Clearly they used the credit because I passed with perfect score all the initial tests. Otherwise my background is clean - not even a traffic ticket in 10+ years.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at UnitedHealth Group
Posted Oct 23, 2010
|
3.0
Average Interview
|
Overall Positive Experience
|
Interviewed and No Offer
|
Interviewed Sep 2010 in Sunrise, FL (took a day)
Applied online and was emailed later on that day about taking an on site assessment. After scheduling the assessment I went to the onsite location to take the assessment. The assessment was a phone and computer simulation, similar to the job you would be hired for. After passing the assessment, I was asked to come back for an interview with a manager. The consisted of all behavioral questions. After the interview I was told they would be in contact. Few days later got the rejection email.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at UnitedHealth Group
Posted Jul 14, 2010
|
4.0
Difficult Interview
|
Overall Negative Experience
|
Interviewed and No Offer
|
Interviewed Jul 2009 in Roanoke, VA (took 2 days)
I felt like I was a pageant contestant. The questions were along the lines of : "Give me an example of when you went out of your way to help a customer." I told the interviewer of how I helped a customer who was bleeding from the eye after a gang fight in an amusement park. She told me that didn't count. Every time I gave an answer, she told me "No, that's not what I mean." I asked for an example of what she wanted and she gave me examples of situations that had nothing to do with my experience. I guess I was too dumb to understand the questions.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at UnitedHealth Group
Posted Dec 7, 2009
|
3.0
Average Interview
|
Overall Positive Experience
|
Interviewed and No Offer
|
Interviewed Nov 2009 in Philadelphia, PA (took a day)
applied online, received call to setup the phone interview the next day. H?Re interview included brief background of position. questons reviewed experience and expected salary. received a call next day to interview with peer and cooedinator. currently waiting for next call which would be with a supervisor.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Professional at UnitedHealth Group
Posted Jul 8, 2009
|
3.0
Average Interview
|
Overall Neutral Experience
|
Interviewed and No Offer
|
Interviewed Jul 2009 (took 3 weeks)
Th first visit was 2 an a half hour test with timed portions. Second was a phone interview with a recruiter. Third was a one on one interview with a manager
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
RSS Feed for UnitedHealth Group
Interviews
Embed
