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UnitedHealth Group Customer Service Interview Questions & Reviews

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Web: www.unitedhealthgroup.com | HQ: Minnetonka, MN

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Updated Feb 11, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 15 ratings

2.7

“Average” Interview

Interview Experience [?] Based on 15 ratings

Positive	40%
Neutral	47%
Negative	13%

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3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jan 2011 (took a day)

If you don't have any experience working in a call center don't apply for the job. Even if you pass the computerized testing, that doesn't matter.

Interview Questions

Describe the duties of your last job.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2011 (took a day)

I was first asked to come in for a group assessment. This consisted of a test done on the computer. It was not that difflicult. Next, came a phone interview. We kept getting disconnected. Next was an interview one on one. The woman was a supervisor and very chatty. The background check was the worse part. They kept calling me because they could not verify my information. I got an envelope delivered to me saying I did not get the job because of my credit. I called United Healthcare and they said they do not pull credit reports. I called the company doing the background check and she never said it was a mistake she just said to ignore it. It was very upsetting. Finally they sent me for a drug test. Had I known then what I know now I would not have been so thrilled to get the job! It is a very difflicult job and should pay more than it does! The benefits are expensive and not very good for a health insurance company. I was very disappointed with the whole place.

Interview Questions

Tell me about a time when you solved a problem for a customer?

View Answers (1)

How do you handle difflicult or irrate customers?

View Answers (1)

Negotiation Details

I got a call and got an offer, there was no negotiation.

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Nov 2011 (took 4 weeks)

applied online and took online assessment, was contacted via email to come in for onsite assessment about 10 days later. onsite assessment consisted of 4 cust svc situations that had nothing to do with healthcare for skills and yet another personality test. was told by the person (who by the way never introduced herself and seemed rushed and rude) i would hear something within 72 hrs either way, i didn't . 2 weeks later i got a call to schedule an interview with a recruiter. i returned the call and left 3 messages over 4 days. then late on a sunday night a week later someone called to schedule a phone interview for the next day at 1 p.m. the call came at 2:30 and recruiter asked questions she said the company was interested in. had i ever had to claim responsibility for a mistake by another employee? describe a time when a customer was very angry. the usual. then asked if i ever had occasion to compose and send correspondence, what other languages did i speak and what operating system my home computer was on. recruiter was very pleasant and said i would hear something via email within 48 hrs. got an email wednesday morning saying that although my credentials were impressive there were others more qualified.

Interview Questions

describe a time when you had to calm an angry customer

Answer Question

have you ever had to claim responsibility for a mistake by another employee

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2011 (took 2 weeks)

Received a call to go to interview with 2 different managers, then the VP, took 2 weeks. But no job offer.

Interview Questions

why do you want to work in health care?

Answer Question

Other Details

The interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jun 2010 in Costa Mesa, CA (took 2 days)

You take a customer service test and fill out extra application paper work. Then you are scheduled for a one on one interview if you pass the test.

Interview Questions

Are you fluent in any other languages?

Answer Question

Describe a time when you provided really good customer service.

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2011 in Richardson, TX (took 1+ week)

Applied online, i then took a personality and skills test. The next day i received an e-mail to schedule an onsite assessment. Passed assessment and was told first interview was scheduled 2 days later. First interview was with recruiter and she was laid back so i was not worried, we talked about work experience and about 5 behavior questions. Second interview was the next day with a director and 3 sups, and was offered the position the next day.

Interview Questions

Tell me of a situation where you took charge and diffused before it became a big problem.

Answer Question

Why United Healthcare?

Answer Question

Negotiation Details

I was able to negotiate due to my call center experience. I was given the max available.

Other Details

I Applied Online and the interview consisted of a Background Check, a Drug Test, a Personality Test, a Skills Test, a Group/Panel Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2011 (took 3 weeks)

I applied online, recieved an email two days later asking for more information. Another email about two days later as well, asking to schedule an onsite assessment. the assessment location was changed a day before the test, to a location about 20 minutes away, but I was familiar with the area, so no problem. The assessment consisted of listening to calls and taking phone numbers, names and what customer was calling for.Passed assessment, they let me know right away. A 30 minute telephone interview was scheduled a day later, then an onsite interview with two managers about 3 days later. Recieved a contigency offer the following week, pending background checks. Reference checks, drug testing and criminal background checks completed in about a week. Recieved a confirmation of start date one week later. Overall a smooth process, someone was in touch with me on a regular basis via email. Everyone I came in contact with from the security guard to the managers were all cordial. I felt comfortable and not at all like just another applicant.

Interview Questions

Describe a time when you made a mistake and customer was not happy?

Answer Question

Why do you want to leave your current job?

Answer Question

Negotiation Details

No negotiation necessary as it was more than I was asking.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Apr 2011 (took a day)

An outside HR consultant contacted me by email and phone.
Very good experience in the exchange of questions and answers.
I could have been more confident

Interview Questions

Why should we select you for the position?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Apr 2011 in Green Bay, WI (took 4+ weeks)

After I completed an onsight assessment of my general PC skills I was invited to a face-to-face interview. I drove through the night in a Prius to make this interview in the aftermath of one of the worst blizzards in 120 years to hit that area. I was on time and dressed appropriately. My interviewer appeared rude and gave me the feeling that she did not want to be there. She made me feel glad I didn't get the job.

Interview Questions

None of the questions were difficult or unexpected. They were the typical "Describe a time when you..."

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed May 2011 (took 2 days)

I did the online app and assessment. I was asked to schedule an onsite assessment by email. The onsite assessment is a call center simulation. You have to enter names and numbers of “customers” and then pick a response from a list. (Tip: Remember the name and enter the numbers first. The numbers come faster than you will be able to type the name, and you will be penalized if you replay the last sound.) I was later called for an interview. I was interviewed from a packet. The First four pages are about your work history. The next five are standard behavioral interview questions. I was emailed later that day with a rejection letter.