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UnitedHealth Group Customer Service Representative Interview Questions & Reviews

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Web: www.unitedhealthgroup.com | HQ: Minnetonka, MN

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

3.7

“Difficult” Interview

Interview Experience [?] Based on 3 ratings

Positive	33%
Neutral	33%
Negative	33%

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5.0

Very Difficult Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Sep 2011 in San Antonio, TX (took 2 weeks)

Submitted resume and application online and received an email to do an online skills test the same day. Took the skills/personality test at home and received an invitation to take an onsite assessment 2 days later. Took the online assessment and was advised the next step would be phone interview which I scheduled the following Wednesday. After the phone interview I received a call the following Tuesday to interview in person the next day. Arrived at the interview 20 minutes early and felt chastised by the receptionist for arriving early. When the recruiter walked out to greet me she said my first name only at which point I greeted her with my first and last name. She proceeded to walk right past me to ask the receptionist for a pen. From that point she hurried me into a back room, sat down, and seemed to not even look at me before inviting me to sit down. Right off the bat she advised me that my skills and qualifications were impressive, but they needed to compare me to other candidates and that she didn't want to give me any "false hope" LOL. Those are exact words from her. As we proceeded she asked me the same questions from the phone interview, even advising me the questions were meant to "pscho-analyze" me. She then proceeded to tell me that although she felt I was weak on medical terminology and if I didn't have IC9-coding experience she would support and recommend me for the position. Medical terminology and IC9-coding experience were not requirements or qualifications for the job. I was then hurried out of the interview. A week later I received a rejection letter stating "Although your skills and qualifications are impressive, we have identified other candidates whose experience more closely fit the specifications of the position."

Based on my interview experience, I am happy not to receive an offer from this company. $12.02/hr is certainly not worth it anyway.

Interview Questions

How experienced are you in medical terminology?

View Answers (1)

How experienced are you in IC9 medical coding?

View Answers (1)

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Sep 2011 (took 6 days)

I applied for United Health Group a last week...Got email to take online test same day as application...then got another email 2 hours later to set up onsite assessment. They have told me the job description, salary and if I am capable of completing all desired tasks. Went into onsite assessment and took test...after test got offered interview...Interviewed today, not sure of the outcome yet, so still waiting so far from start to now has been about 6 days including weekend.

Interview Questions

when did you have to admit that you were wrong in a job?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test and a Skills Test.

Helpful Interview?

Yes | No

View Comments (1)

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Sep 2009 in Harlingen, TX (took a day)

Basically you sign up at their web-career site and then you fill out a job application and anwered some general questions. Once the web-site based on the information you provided decides that you can continue thru the hiring process, then you can schedule an interview (site-assessment). Then you show up there and take the assessment and interview with one hr rep. Then based on your results and interview, they hire you or not.