UnitedHealth Group Customer Service Representative Interview Questions & Reviews

Updated Aug 21, 2014
Updated Aug 21, 2014
47 interviews

Interview Experience

Interview Experience

48%
13%
37%

Getting an Interview

Getting an Interview

92%
3%
2%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

47 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Employee  in  La Crosse, WI
Anonymous Employee in La Crosse, WI
Application Details

I interviewed online - interviewed at UnitedHealth Group in January 2013.

Interview Details

I first applied on line and then answered some questions (virtual interview). Then I had a phone interview with a person who sounded as though they were in a call center off shore, who was quite rude and didn't understand much of what I was saying. Then I went for an onsite interview where their assessments are taken. About 2-3 days later I was offered a position. However their offer on wages was quite low. There was some room for negotiation but not much. Ultimately I declined the offer.

Interview Questions
  • Typical interview questions, nothing to complicated or out of the blue.   Answer Question
Reasons for Declining

I was quite put off by the rudeness of this most likely outsourced representative. Also put off by the fact that they didn't understand me. Also when I went for the onsite the employees kind of looked a bit miserable and almost as if they were walking on egg shells. Very tense environment vibe I got. Also the pay part.

Declined Offer
Negative Experience
Easy Interview

Other Interview Reviews for UnitedHealth Group

  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 1+ week - interviewed at UnitedHealth Group in August 2014.

    Interview Details

    step 1 apply online
    step 2 online assessment
    step 3 digital interview
    step 4 phone interview
    step 5 in person interview
    step 6 7-10 days for a decision
    I interviewed on August 1, 2014 received an email on August 5, 2014 stating impressed with my skills and qualifications but pursuing other candidates that closing match position.

    Interview Questions
    • Tell me about a time you had to problem requiring your supervisor assistance? something to that nature.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  2.  

    Customer Service Representative Interview

    Anonymous Employee  in  Kingston, NY
    Anonymous Employee in Kingston, NY
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at UnitedHealth Group in August 2014.

    Interview Details

    Long. Online Application, passed online behavior tests, received request for digital interview within next business day. Completed. Then received followup to schedule phone interview. Painless.... HR contacted me that night about scheduling face to face within 3 days. completed... went well.. HR contacted me within hour of face to face with follow question about current job and part-time/ full-time reasons... now waiting....

    Interview Questions
    • Give an example of a time when you went above and beyond at work..... I was stumped initially. When does anyone take credit for themselves while doing their job?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Employee  in  Houston, TX
    Anonymous Employee in Houston, TX
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at UnitedHealth Group in June 2014.

    Interview Details

    In the beginning, I was very excited about applying and interviewing for UnitedHealth Group. I felt my qualifications and experience would definitely be an asset to the company. My entire career is and have been focused on customer care and providing efficient service. I have over achieved in all of my corporate position and was thrilled to become a part of UnitedHealth Group and their Clients. To begin with, The application process was extremely long. You were asked to complete several behavioral questions as well as taking an online assessment of calls and selecting the response which best answers the customer concerns. I completed the application process and was contacted by a recruiter for UnitedHealth Group who completed another mini qualification interview.Once she determined I was a good candidate, I was scheduled for a video interview which requires you to answer another set of behavioral questions.Once that process was completed, I was contacted again by the same recruiter who said I passed the video interview, and would schedule me for a phone interview for the following day. The next day, I completed my interview and the recruiter was very impressed and wanted to schedule me for another phone interview with the hiring manager. He was unable to, but scheduled me for a face to face interview for the following day. He was very pleasant and seemed very excited to schedule me to come in. The interview process from this point was great until I was scheduled for the Face to Face interview. This is where I felt very disappointed with the Hiring process. When I arrived at UnitedHealth group, those who were scheduled for an interview were sat in a lobby area to wait for their respective interviewer.During that time, current employees were walking through the lobby and were very loud and seemed like a group of recent high school graduates(18-20). They were not very professional and even made some uncomfortable comments as they walked through the lobby. During the wait, several employees walked through and were not very professional.For example, One employee was rapping as he walked through the lobby. Another employees, was wearing flip flops as she left the building.This contradicted what a lot of what UnitedHealth Group claimed to be.
    I was finally called for my interview and greeted by the manager who was late for my interview. Once we sat down, it was clear that the manager was not really prepared for the interview . I was asked a few of the same behavioral questions and answered them just as I did on the three prior interviews that I successfully completed. There was nothing difficult about the face to face interview. I was told that I would receive a call back in 3-5 days. The next day I received an email saying I did not get the position. I did not understand how I successfully passed and completed three interviews which were very in depth about my qualifications with the recruiter just a few days ago and did not pass a face to face interview which asked me the exact same questions I was asked before? I truly felt that the hiring manager was either intimidated by my qualifications or I did not fit the current trend & culture of that particular location.
    Overall, I felt that once I came in for the face to face, the UnitedHealth Group managers there already made their decisions once they were able to see who I was. I did not feel that my experience or qualifications from that point on were looked into or had anything to do with getting the job offer. My time was also not valued as a candidate since my interviewer was late. Also, Usually by your second interview, you are very confident that you have landed the job. To have Four Interviews and go through an extremely long process to still get an email stating you were not selected seems a little inconsiderate.

    Interview Questions
    • All of the questions were behavioral questions and very easy   Answer Question
    No Offer
    Negative Experience
    Average Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5. 4 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at UnitedHealth Group in May 2014.

    Interview Details

    Applied online. I then moved on to the assessment. After completing that I was contacted about a video interview. During this time I was given 3-4 on the screen and my answers were recorded. After that I had a phone interview. After the phone interview came the face to face interview. I received an offer and now I'm just waiting on the background check to clear.

    Interview Questions
    • Name a time when you had to multitask and something went wrong. How was it corrected?   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Employee  in  Las Vegas, NV
    Anonymous Employee in Las Vegas, NV
    Application Details

    I interviewed online. The process took 5 days - interviewed at UnitedHealth Group in April 2014.

    Interview Details

    Professional hiring process. They acknowledge your resume and provide you with updates. Had a phone interview which consisted of all behavioral interview questions - some difficult and some regular interview questions. Very professional recruiter conducted the interview - call on time, articulate, etc. Overall my experience left me with a good impression of this company, even though I didn't move on to an actual interview.

    Interview Questions
    • Tell us about a time when you witnessed someone doing something unethical and how you handled it.
      Tell us about a time when someone on your team disappointed you.
        Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Chico, CA
    Anonymous Interview Candidate in Chico, CA
    Application Details

    I interviewed online. The process took 2+ weeks - interviewed at UnitedHealth Group in March 2010.

    Interview Details

    Recruitment reached out initially to administer systems testing and ability to take calls and use information to update the system. Face to face interview with recruiter to show scenario based reactions and outcomes. Then face to face with manager to do the same but with more specifics needed. Through this process there were many opportunities to share past experiences and how those would make me a successful employee in this role.

    Interview Questions
    • Tell me about a time when you had to gather complex or ambiguous information to form a workable solution.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Employee  in  Minnetonka, MN
    Anonymous Employee in Minnetonka, MN
    Application Details

    I interviewed online. The process took a day - interviewed at UnitedHealth Group in May 2014.

    Interview Details

    You can be overqualified for this position and never make it through the first ten questions on the application! Someone with HealthCare Clinical Experience, Call Center Experience, and over ten years of customer care experience can be looked over quickly. Why would a company committed to hiring the best at least take the time to review a candidate without a nonsensical mass-screening question?

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Minnetonka, MN
    Anonymous Interview Candidate in Minnetonka, MN
    Application Details

    I interviewed through a recruiter. The process took 2 weeks - interviewed at UnitedHealth Group.

    Interview Details

    The process was intense! I had to do an online assessment which was so hard I had to get paper and a calculator as well as phone a friend. I then did 2 phone screenings and 3 in person interviews. However, when I got my foot in the door, I was good to go! So many endless opportunities.

    Interview Questions
    • Tell me about a time when you experienced conflict in the workplace.
      This one caught me off guard.
        Answer Question
    Negotiation Details
    Easy and fast.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Employee  in  Greensboro, NC
    Anonymous Employee in Greensboro, NC
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at UnitedHealth Group in April 2014.

    Interview Details

    Applied online and from there was sent a email for a video interview. Once I completed that a few days after I received a call for a phone interview. After the phone interview I interviewed on site and asked 4 questions the same that were asked over the phone

    Interview Questions
    • A situation that happen that was not connected but end up being connected. Something that I saw was unethical happen in the workplace by customer or employee   Answer Question
    No Offer
    Negative Experience
    Average Interview

Worked for UnitedHealth Group? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.