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UnitedHealth Group Interview Questions & Reviews

Getting the Interview  309 Interviews

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7%

Interview Experience  293 Ratings

48%
29%
21%
309 interview experiences
Updated May 18, 2013
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Interview Outcome:   All No Offer Received Offer

Business Analyst at UnitedHealth Group

Accepted Offer – Reviewed May 3, 2013

Interview Details – The hiring and interview process is fairly standard. There were very few surprise questions, although it was still a comprehensive interview. Expect to spend an hour to explain your case. They do let you talk on your own. Don't expect the interviewer to draw the information out from you. If you are shy, then practice presenting your case and giving information.

Interview Question – I don't recall any "difficult" or unexpected questions. There are lots of follow-up questions, so expect to be very detailed about your experiences and how they affected you, your employees, and your customers.   Answer Question

Negotiation Details – Very straightforward. Little room for negotiation. It did take a while, quite drawn out for a position they needed to fill "right away".

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Pharmacy Technician at UnitedHealth Group

No Offer – Interviewed in Sugar Land, TX Apr 2013 – Reviewed Apr 25, 2013

Interview Details – The process started off with an basic application then get called into for an assessment test after the assessment test come in and offer a chance for an interview then if that interview goes well then you call in for an interview with the manager and that when the problem happen the managers kept you waiting for a while for them to interview you and then ask similar interview questions as the recruiter what happen to basic interview questions that made sense. I like the company at first but just wasnt given an opportunity to at least work there.

Interview Question – Just behavior questions and you have to think way back especially if you havent work in a while and the online assessment was a bit confusing.   Answer Question

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Senior Data Analyst at UnitedHealth Group

Accepted Offer – Interviewed in Duluth, MN Aug 2012 – Reviewed Apr 21, 2013

Interview Details – The process for this position was vastly different than the initial hiring I experienced with United because this was an internal move. Both times were very simple and smooth processes, but the internal move to my current position occurred in approximately 2 days. There was almost no work on my part, and the transition was seamless. For the initial entry (prior to this transfer), there were a few more bumps in terms of integration and expectations from the team I was on, but overall, it has been a very good experience.

Interview Question – There are always very pointed questions on the exact items that you have worked on. I suggest ensuring you have a good portfolio on how to respond to things like "Speak on one time that you handled a difficult technical situation in a way that most people would consider unusual and effective or 'outside the box'."   View Answer

Negotiation Details – Negotiation was very limited for me as it was an internal offer. You're always able to determine the offer up front for new hires and external hires, but internally there is much less wiggle room if you're staying on your current team.

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Provider Phone Representative at UnitedHealth Group

Accepted Offer – Interviewed in Frederick, MD Apr 2013 – Reviewed Apr 17, 2013

Interview Details – I applied online, the next day I got an email asking to schedule an on site assessment. That assessment was really easy, just sample calls and selecting the best response. I got my phone interview scheduled that same day. The phone interview lasts about 45mins to an hour. They ask the typical scenario questions from past jobs. It took about 2 days after that to get a call to schedule a face to face interview. They tell you that it will last 45mins to an hour and I was only there about 20 mins. Same kind of questions as the phone interview. The hiring manager was really nice. She says someone will contact in about a week or two, it was really only 2-3 days that I got a call from a Texas number saying they were offering me the job contingent on passing the drug screen and background check.

Interview Question – Explain a type that you witnessed a customer displaying questionable morals.   Answer Question

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Claims Representative Associate at UnitedHealth Group

Declined Offer – Interviewed in Greensboro, NC Mar 2013 – Reviewed Apr 12, 2013

Interview Details – The entire interview process was very smooth and quick. I completed the online application and screening assessment on a Friday and was contacted on the following Tuesday to set up a phone interview. The phone interview consisted of questions about my skills and job experience. I was contacted a couple of days later to schedule a face to face interview. This interview was very laid back. The supervisors asked questions about my experience and what would I do in certain situations. I was contacted the next week with an offer.

Interview Question – What would you do if one of your co-workers wasn't doing what they were supposed to be doing?   Answer Question

Reason for Declining – I was very excited about the opportunity but we could not agree on an acceptable salary.

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Nurse Practitioner at UnitedHealth Group

Accepted Offer – Interviewed in May 2012 – Reviewed Apr 17, 2013

Interview Details – Interviewed with several recruiters and other people in HR. I was promised raises and bonuses by them that never happened. I was also promised that all of my travel time would be included in the 40 hour work week but the company reneged on this later. I was promised that I would have all holidays off but found out later that this only means 8 hours (and I was scheduling my availability as 10 hour days) so I had to take PTO or schedule availability on a day that I wouldn't normally work to meet my 40 hour availability requirement. Never interviewed with anyone in the healthcare field. Onboarding process was fairly straightforward with needing license, etc. Do not go through an actual credentialing process like other places I've worked.

Interview Question – None of the people that interviewed me were in the medical field so they went by a "script" and then recorded my answers. Therefore, they couldn't answer my questions regarding the position and focused on making sure that the all the questions on their questionnaire were answered (more like a check list than an interview).   Answer Question

Negotiation Details – Straight forward. They offered; I countered. They met me half way and promised bonuses and raises so I accepted. I found out later that all of us were making the same salary regardless of experience.

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Customer Service Representative at UnitedHealth Group

Declined Offer – Interviewed in Costa Mesa, CA Apr 2013 – Reviewed Apr 16, 2013

Interview Details – I initially applied through a 3rd party website. As soon as I completed the online app I was sent an email to complete an online assessment. Finished, than a couple days later I was emailed to schedule an in person assessment, which was just going over our uploaded resume and making sure to double check our online app and to print it out.
After that we did a online test which was testing our basic computer skills. Once I was done with the test the recruiter scheduled a phone interview with me before I left. Once I was done with the phone interview the recruiter (She was realllllly nice) advised me I will be contacted further if they decide to further my application. And later that afternoon I received a phone call to schedule an in person interview. When I went in to the interview there were 3 Supervisors/Managers there asking me typical behavioral questions. situational and reaction types of questions. I believe everything went really well, However a few days after that I received a phone call that the next training classes are full but they would like to place me as a stand by in case someone doesn't show. I would receive a phone call the same day class starts and I need to be able to be there within the hour. I declined, as I advised the recruiter I need more notice. I would also like to give my current employer a 2 week notice. I didn't feel leaving my job now to remain on standby in the event something MAY happen is not smart. She was understanding and states she will contact me when there is another class available.

With that said, Did I get the job? I have no idea =) But have no fear I will continue where I am now..Makes me wonder with a company who has these job openings wouldnt they have an idea how many employees their looking to hire..and have enough classes ready to go? It would be much more efficient and def more respectful of the potential employees.

Interview Question – Not any difficult questions. Questions are like: Have you ever been in a situation where you made a hard decision, had an irate customer? etc   Answer Question

Reason for Declining – I wouldnt say declined...more like I have no idea whats going on

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Director, Product Management at UnitedHealth Group

Accepted Offer – Interviewed in Minnetonka, MN – Reviewed Apr 15, 2013

Interview Details – Applied online, received call back, interviews with several leaders and individuals across two half days. Had scheduled back to back interview meetings through two days. Met other team members while interviewing. Post interview time took a couple weeks (typically takes much longer here) to receive a response. Went back in to meet the hiring manager and received job offer in person. I took a weekend to review and make decision. Accepted and received final offer details in mail.

Interview Question – Knowledge of insurance landscape and direction.   Answer Question

Negotiation Details – Able to negotiate in bonus and salary, made some movement. Very open to discussions.

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Provider Phone Representative at UnitedHealth Group

Accepted Offer – Interviewed in Richardson, TX – Reviewed Mar 29, 2013

Interview Details – The process began with an interactive online skills test. This tested your ability to interpret information and provide answers to customers based on generic account information. After that there was a quick interview with an HR rep followed by a panel interview with management members.

Interview Question – Nothing out of the ordinary or unexpected. General questions about job expectations, work ethics, previous experience with call centers and customer service.   Answer Question

Negotiation Details – There was no negotiation. Given my lengthy experience I was offered the maximum beginning pay the department would allow.

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Business Analyst at UnitedHealth Group

Accepted Offer – Interviewed in Oct 2009 – Reviewed Mar 23, 2013

Interview Details – The first step of the interview process is a phone interview with a recruiter. He was interested in just one thing. Are you willing to work for a very low wage?

Interview Questions

  • There were no difficult or unexpected questions. The entire panel of interviewers seemed inept.   View Answer
  • Describe what you did during the Great Recession.   View Answer

Negotiation Details – During the worst part of the Great Bush recession, there wasn't much negotiation. Compared offer with contractor rates at that time. Requested a raise later.

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