UnitedHealth Group Interview Questions & Reviews

Updated Aug 26, 2014
Updated Aug 26, 2014
720 interviews

Interview Experience

Interview Experience

54%
25%
19%

Getting an Interview

Getting an Interview

64%
11%
10%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Medicaid Supervisor Interview

    Anonymous Employee  in  New York, NY
    Anonymous Employee in New York, NY
    Application Details

    I interviewed online. The process took 2 days - interviewed at UnitedHealth Group in July 2014.

    Interview Details

    I received an email link for a digital interview which I had 48 hours to complete. I attempted to complete the interview (which wad beyond awkward) but kept having technical difficulties. I reached out to the recruiter via phone and email to see what additional interview options I had, but I never received a response. In my opinion the interview process was unprofessional, embarrassing and disappointing.

    Interview Questions
    • What would be your approach to supervising a team of 20 outreach specialist?   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  2. 3 people found this helpful  

    Senior Business Analyst Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed through a recruiter. The process took 2 days - interviewed at UnitedHealth Group.

    Interview Details

    Contacted by recruiter, given phone interview. Scheduled for 1 hour phone interview.

    Interview Questions
    • Be prepared to have your responses constantly interrupted midway through a sentence.
      i.e., "Tell me about a time when you had an ethical problem and what you did about it..." Interviewer: "But I don't see what that has to do with ethics." Despite their website videos, this company appears to have no understanding of ethics.
      I was asked by an individual in another department to pay her for a job.
        Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Communications Manager Interview

    Anonymous Employee  in  Minnetonka, MN
    Anonymous Employee in Minnetonka, MN
    Application Details

    I interviewed online. The process took 7 weeks - interviewed at UnitedHealth Group in March 2013.

    Interview Details

    First was a phone screen by an HR rep. That took about a 1/2 hour. Didn't hear anything back for several weeks. Eventually got the call for an on-site interview. The interview lasted from 1:00-5:00 with multiple employees. The first girl interviewed me and then they left me alone in a conference room for a 1/2 hour which I thought was weird. Then I interviewed with 6 more people. While I did pretty well with most of the UHC team, I didn't share the same methodology as one key player so I knew it wasn't going to be a good fit for either side. The security desk was professional and the building was nice.

    Interview Questions
    • Most unexpected question / discussion came in the final interview from the actual highering manager. They were very up-front about what the job was really going to be like (as opposed to what was in the official job description). It's a good thing they did, because they true day-to-day job wasn't a good fit for my background.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
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  5. 3 people found this helpful  

    Senior Business Analyst Interview

    Anonymous Employee  in  Denver, CO
    Anonymous Employee in Denver, CO
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at UnitedHealth Group in October 2012.

    Interview Details

    This position was a telecommunicating position. I would have been working out of a home office. Co-workers would be located all over the US. I had 2 interviews, both of which were phone interviews. Both phone interviews were disconcerting for me. I prefer face to face in person interviews. Phone interviews seem so impersonal and do not allow me to get feedback from body language, facial expressions, etc. I did not get a job offer, and the employer did not demonstrate the common courtesy of notifying me when I had been eliminated from consideration.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Pharmacy Clerk Interview

    Anonymous Employee  in  San Diego, CA
    Anonymous Employee in San Diego, CA
    Application Details

    I interviewed online. The process took a day - interviewed at UnitedHealth Group in January 2013.

    Interview Details

    I went in to take a test the lady was very late to take us to testing make you have a few extra bucks to pay for parking because they say they validate but only give you a two hours ticket. Also the lady there explain about the pay and the position and she's inform the group applying for the position that computer are slow. So the the first part of the test you can't finished because the computer are so slow. They say they would give it two days to review and they would call or email but I had a email before I left the building states I didn't get it. They need new management she never greet the group she was late. What kind of example is that for a company they invite such a big group there were no seats to sit at my opinion off first impression is that the company is not good .

    Interview Questions
    • There slow computer for testing good luck mostly call center information in personalty test slow I mean slow drink your coffee before you go it will be a long day with them slow computer.   Answer Question
    • If you get a opportunity to test ask can you take it at home or on your PC it may be faster than this company but a bad taste in my mouth joining the medical field   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  7. 1 person found this helpful  

    Customer Service Specialist Interview

    Anonymous Employee  in  Houston, TX
    Anonymous Employee in Houston, TX
    Application Details

    The process took 2 days - interviewed at UnitedHealth Group in January 2012.

    Interview Details

    the interview process wa a long and hard task they ask questions which do not pretain to the job and talk more about them selves then anything they ask why you want to work for them but they do want to know the answer to that question becuase when i answered the interviews question she simply went on talking about her self and the thing she went through i did not take the job because the pay rate was out ragious

    Interview Questions
    • what is your main goal in life and how do you plan to achieve it   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  8.  

    Data Analyst Interview

    Anonymous Employee  in  Columbia, MD
    Anonymous Employee in Columbia, MD
    Application Details

    The process took a day - interviewed at UnitedHealth Group in April 2012.

    Interview Details

    All the questions being asked were biased and negative:
    Q1: Tell me a situation you don't understand the reading material
    Q2: Have you ever confronted/argued with your supervisor?
    Q3: Do you think you have been treated unfairly at work? Why do you think so?
    Q4: Give me an example you missed a deadline.
    Q5: Do you know xxxx (a skill not required or remotely related to the job).
    Q6: Do you have any questions for me? (then unwillingly gave a 2 minute introduction about what they do)

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  9. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Employee  in  San Antonio, TX
    Anonymous Employee in San Antonio, TX
    Application Details

    The process took 2 weeks - interviewed at UnitedHealth Group in September 2011.

    Interview Details

    Submitted resume and application online and received an email to do an online skills test the same day. Took the skills/personality test at home and received an invitation to take an onsite assessment 2 days later. Took the online assessment and was advised the next step would be phone interview which I scheduled the following Wednesday. After the phone interview I received a call the following Tuesday to interview in person the next day. Arrived at the interview 20 minutes early and felt chastised by the receptionist for arriving early. When the recruiter walked out to greet me she said my first name only at which point I greeted her with my first and last name. She proceeded to walk right past me to ask the receptionist for a pen. From that point she hurried me into a back room, sat down, and seemed to not even look at me before inviting me to sit down. Right off the bat she advised me that my skills and qualifications were impressive, but they needed to compare me to other candidates and that she didn't want to give me any "false hope" LOL. Those are exact words from her. As we proceeded she asked me the same questions from the phone interview, even advising me the questions were meant to "pscho-analyze" me. She then proceeded to tell me that although she felt I was weak on medical terminology and if I didn't have IC9-coding experience she would support and recommend me for the position. Medical terminology and IC9-coding experience were not requirements or qualifications for the job. I was then hurried out of the interview. A week later I received a rejection letter stating "Although your skills and qualifications are impressive, we have identified other candidates whose experience more closely fit the specifications of the position."

    Based on my interview experience, I am happy not to receive an offer from this company. $12.02/hr is certainly not worth it anyway.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  10. 2 people found this helpful  

    Customer Service Supervisor Interview

    Anonymous Employee  in  Cypress, CA
    Anonymous Employee in Cypress, CA
    Application Details

    I interviewed online. The process took 2+ months - interviewed at UnitedHealth Group in November 2011.

    Interview Details

    Application done online and in most cases you will take a personality profile questionnaire following the actual application. You must do it, if you don't or you don't complete it in one sitting you won't move on to the next stage. It takes about :30 - :45 min if you stop in the middle you will not pass the test. If you pass the test HR will look at the app and schedule an interview. The urgency as well as the volume of applications will determine how long you will wait for the call. It can be a day, week, or month. You may have a phone interview to get basic info about you and provide you more details about the company and work schedules. If interested you will be brought in for an in person with HR. Maybe take another online test. Based on results and urgency you may be scheduled for 1 or 2 leadership interviews. They will ask you to prepare a presentation on a topic and present it to a group. The presentation may be done on the web. Ask about travel requirements many trainers travel 40+% of the time and are not allowed to come home but once every 2 or 3 weeks. Also limited to $40 a day which in many cities won't get much. Be prepared to be low balled, salary is the only thing they will negotiate on although they won't budge much.

    Interview Questions
    • Most questions are targeted selection. "Explain a time when you ......" (had to work with a difficult coworker, saw someone not providing good customer service, etc)   Answer Question
    Reasons for Declining

    After 60 days (30 after the last interview)I finally got the call and was a Low ball offer, told them it really wasn't enough and I would need to think about it. Called them back the next morning after looking at finances and comparable jobs. Told them it wasn't sufficient and declined the offer. They called back 2 weeks later offering a little more, but still way too low for a salaried position. When they did call back with a decent offer I was already working for another company. they started off with a decent offer so there was no back and forth. Then a manager called asking about when I was starting.....

    Declined Offer
    Negative Experience
    Difficult Interview
  11. 3 people found this helpful  

    Agent On-Boarding Operation Representative Interview

    Anonymous Interview Candidate  in  Minnetonka, MN
    Anonymous Interview Candidate in Minnetonka, MN
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at UnitedHealth Group in June 2014.

    Interview Details

    The interview process was long and brutal.

    I applied for the position online using the UHG website. After submitting the application, I received a confirmation email informing me that a recruiter would be in touch if I met the qualifications for the positions.

    About two weeks after submitting the application, I received a call from a recruiter who discussed the inner-workings of the position with me as well as verified a few points on my resume. At the end of this discussion, she informed me that I had to complete a virtual online interview using "HireVue" in order to be moved further in the process. That evening, I completed the virtual interview which consisted of four fairly simple situation-response questions.

    The day after completing the virtual interview, the same recruiter called me back to schedule a phone interview. The phone interview was scheduled for the following morning.

    The phone interview with the recruiter lasted about thirty minutes, and consisted of an in-depth review of my resume, computer skills, education, and several questions pertaining to how I react in different work situations. At the end of this interview, the recruiter informed me that I would be further contacted if I was chosen to move along in the process.

    About one week after the phone interview, I received a call from a different recruiter who had a few more questions for me regarding my resume and education history. She again informed me that I would be notified if I was chosen to move forward.

    One day later, I received a call from yet a different recruiter, who invited me to come in for an in-person interview. I was instructed to dress professionally and bring a professional resume. I scheduled this in-person interview for the following day.

    The in-person interview was with a department supervisor and a high-standing employee in the department. They were both extremely friendly and asked me several questions about my work history, how I respond to various issues in the workplace, among other topics. They were helpful with all questions I had and very enthusiastic about their jobs. This interview lasted just under one hour. At the end of this interview, the supervisor informed me that there would be second-interviews conducted, and that I would be informed within a few days if I was chosen to proceed to the second-interview.

    Four days later, I received a call from a recruiter who told me that I was selected for a second interview. I scheduled the interview for later in that week.

    The second interview was with a different supervisor and another employee from the department, and only lasted about twenty minuted. I was asked a few more situation-response questions, the job was explained further, and my questions were answered. I was informed that I would be given a decision in 2-3 weeks.

    Exactly three weeks after my second-interview, I received a phone call from the first supervisor I interviewed with offering me the position.

    Interview Questions
    • Give me the three best reasons that I should hire you.   Answer Question
    Negotiation Details
    It seemed pretty take-it-or-leave-it.
    Accepted Offer
    Difficult Interview

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