UnitedHealth Group
2.8 of 5 1,782 reviews
www.unitedhealthgroup.com Minnetonka, MN 5000+ Employees

UnitedHealth Group Interview Questions & Reviews

Updated Jul 7, 2014
All Interviews Received Offers

Getting the Interview 

64%
11%
10%

Interview Experience 

54%
26%
19%

Interview Difficulty 

Average Difficulty
676 candidate interviews
in
2 people found this helpful

No Offer

Negative Experience

Very Difficult Interview

Customer Service Representative Interview

Customer Service Representative
San Antonio, TX

The process took 2 weeks - interviewed at UnitedHealth Group in September 2011.

Interview Details – Submitted resume and application online and received an email to do an online skills test the same day. Took the skills/personality test at home and received an invitation to take an onsite assessment 2 days later. Took the online assessment and was advised the next step would be phone interview which I scheduled the following Wednesday. After the phone interview I received a call the following Tuesday to interview in person the next day. Arrived at the interview 20 minutes early and felt chastised by the receptionist for arriving early. When the recruiter walked out to greet me she said my first name only at which point I greeted her with my first and last name. She proceeded to walk right past me to ask the receptionist for a pen. From that point she hurried me into a back room, sat down, and seemed to not even look at me before inviting me to sit down. Right off the bat she advised me that my skills and qualifications were impressive, but they needed to compare me to other candidates and that she didn't want to give me any "false hope" LOL. Those are exact words from her. As we proceeded she asked me the same questions from the phone interview, even advising me the questions were meant to "pscho-analyze" me. She then proceeded to tell me that although she felt I was weak on medical terminology and if I didn't have IC9-coding experience she would support and recommend me for the position. Medical terminology and IC9-coding experience were not requirements or qualifications for the job. I was then hurried out of the interview. A week later I received a rejection letter stating "Although your skills and qualifications are impressive, we have identified other candidates whose experience more closely fit the specifications of the position."

Based on my interview experience, I am happy not to receive an offer from this company. $12.02/hr is certainly not worth it anyway.

Interview Questions

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No Offer

Negative Experience

Very Difficult Interview

Data Analyst Interview

Data Analyst
Columbia, MD

The process took a day - interviewed at UnitedHealth Group in April 2012.

Interview Details – All the questions being asked were biased and negative:
Q1: Tell me a situation you don't understand the reading material
Q2: Have you ever confronted/argued with your supervisor?
Q3: Do you think you have been treated unfairly at work? Why do you think so?
Q4: Give me an example you missed a deadline.
Q5: Do you know xxxx (a skill not required or remotely related to the job).
Q6: Do you have any questions for me? (then unwillingly gave a 2 minute introduction about what they do)

Interview Question – Give me an example you argue with your supervisor   Answer Question

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1 person found this helpful

No Offer

Negative Experience

Very Difficult Interview

Customer Service Specialist Interview

Customer Service Specialist
Houston, TX

The process took 2 days - interviewed at UnitedHealth Group in January 2012.

Interview Details – the interview process wa a long and hard task they ask questions which do not pretain to the job and talk more about them selves then anything they ask why you want to work for them but they do want to know the answer to that question becuase when i answered the interviews question she simply went on talking about her self and the thing she went through i did not take the job because the pay rate was out ragious

Interview Question – what is your main goal in life and how do you plan to achieve it   View Answer

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Accepted Offer

Positive Experience

Very Difficult Interview

Manager Interview

Manager
San Antonio, TX

I applied through an employee referral and the process took 2 months - interviewed at UnitedHealth Group in October 2008.

Interview Details – There is a 2 part test from previsor.

Interview Question – Behavioral interviewing. Tell me about a time when you work long hours to complete a project. Tell me about a time when you had to manage a big change a work.   View Answer

Negotiation Details – Very little room for negotiation. There are salary grades, like the military and there is a little room but not much. One you are in the company there is little room for increases, you need to be a top performer to earn a raise. It is a pay for performance system and no one will tell you this information!

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2 people found this helpful

Declined Offer

Negative Experience

Very Difficult Interview

Customer Service Supervisor Interview

Customer Service Supervisor
Cypress, CA

I applied online and the process took 2+ months - interviewed at UnitedHealth Group in November 2011.

Interview Details – Application done online and in most cases you will take a personality profile questionnaire following the actual application. You must do it, if you don't or you don't complete it in one sitting you won't move on to the next stage. It takes about :30 - :45 min if you stop in the middle you will not pass the test. If you pass the test HR will look at the app and schedule an interview. The urgency as well as the volume of applications will determine how long you will wait for the call. It can be a day, week, or month. You may have a phone interview to get basic info about you and provide you more details about the company and work schedules. If interested you will be brought in for an in person with HR. Maybe take another online test. Based on results and urgency you may be scheduled for 1 or 2 leadership interviews. They will ask you to prepare a presentation on a topic and present it to a group. The presentation may be done on the web. Ask about travel requirements many trainers travel 40+% of the time and are not allowed to come home but once every 2 or 3 weeks. Also limited to $40 a day which in many cities won't get much. Be prepared to be low balled, salary is the only thing they will negotiate on although they won't budge much.

Interview Question – Most questions are targeted selection. "Explain a time when you ......" (had to work with a difficult coworker, saw someone not providing good customer service, etc)   Answer Question

Reason for Declining – After 60 days (30 after the last interview)I finally got the call and was a Low ball offer, told them it really wasn't enough and I would need to think about it. Called them back the next morning after looking at finances and comparable jobs. Told them it wasn't sufficient and declined the offer. They called back 2 weeks later offering a little more, but still way too low for a salaried position. When they did call back with a decent offer I was already working for another company. they started off with a decent offer so there was no back and forth. Then a manager called asking about when I was starting.....

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No Offer

Negative Experience

Very Difficult Interview

Pharmacy Clerk Interview

Pharmacy Clerk
San Diego, CA

I applied online and the process took a day - interviewed at UnitedHealth Group in January 2013.

Interview Details – I went in to take a test the lady was very late to take us to testing make you have a few extra bucks to pay for parking because they say they validate but only give you a two hours ticket. Also the lady there explain about the pay and the position and she's inform the group applying for the position that computer are slow. So the the first part of the test you can't finished because the computer are so slow. They say they would give it two days to review and they would call or email but I had a email before I left the building states I didn't get it. They need new management she never greet the group she was late. What kind of example is that for a company they invite such a big group there were no seats to sit at my opinion off first impression is that the company is not good .

Interview Questions

  • There slow computer for testing good luck mostly call center information in personalty test slow I mean slow drink your coffee before you go it will be a long day with them slow computer.   Answer Question
  • If you get a opportunity to test ask can you take it at home or on your PC it may be faster than this company but a bad taste in my mouth joining the medical field   Answer Question

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3 people found this helpful

No Offer

Negative Experience

Very Difficult Interview

Senior Business Analyst Interview

Senior Business Analyst
Denver, CO

I applied online and the process took 3 weeks - interviewed at UnitedHealth Group in October 2012.

Interview Details – This position was a telecommunicating position. I would have been working out of a home office. Co-workers would be located all over the US. I had 2 interviews, both of which were phone interviews. Both phone interviews were disconcerting for me. I prefer face to face in person interviews. Phone interviews seem so impersonal and do not allow me to get feedback from body language, facial expressions, etc. I did not get a job offer, and the employer did not demonstrate the common courtesy of notifying me when I had been eliminated from consideration.

Interview Question – Are you a fox, lion, or turtle?   Answer Question

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No Offer

Positive Experience

Very Difficult Interview

Communications Manager Interview

Communications Manager
Minnetonka, MN

I applied online and the process took 7 weeks - interviewed at UnitedHealth Group in March 2013.

Interview Details – First was a phone screen by an HR rep. That took about a 1/2 hour. Didn't hear anything back for several weeks. Eventually got the call for an on-site interview. The interview lasted from 1:00-5:00 with multiple employees. The first girl interviewed me and then they left me alone in a conference room for a 1/2 hour which I thought was weird. Then I interviewed with 6 more people. While I did pretty well with most of the UHC team, I didn't share the same methodology as one key player so I knew it wasn't going to be a good fit for either side. The security desk was professional and the building was nice.

Interview Question – Most unexpected question / discussion came in the final interview from the actual highering manager. They were very up-front about what the job was really going to be like (as opposed to what was in the official job description). It's a good thing they did, because they true day-to-day job wasn't a good fit for my background.   Answer Question

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Accepted Offer

Neutral Experience

Very Difficult Interview

Network Contractor Interview

Network Contractor
Charlotte, NC

I applied online - interviewed at UnitedHealth Group in October 2009.

Interview Details – Rigorous interview. Two face to face

Interview Question – Explain how to negotiate a price point on new procedures   Answer Question

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1 person found this helpful

Accepted Offer

Neutral Experience

Very Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Minneapolis, MN

I applied online and the process took 2 weeks - interviewed at UnitedHealth Group in November 2010.

Interview Details – Enter data in an e-recruit system that is glitchy and loses data and entire records. Recruiters call applicants to discuss job. They flatly refuse to share information on health coverage and do not tell the truth to employees entering that they will be pro forma started at the lowest wage on the rung of their class.

Negotiation Details – They basically tell you take it or leave it. For higher level workers who are actually valued, it may be different. For lass 23-25 employees, you are not allowed information on benefits and will not get a straight answer about how pay is accorded. Recruiters say take it or leave it. You interview with manager, then recruiter makes the offer.

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