UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Interview Questions

Updated Nov 21, 2014
Updated Nov 21, 2014
789 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    The process took 2 weeksinterviewed at UnitedHealth Group in October 2014.

    Interview Details

    I applied online right after my cousin didn't get hired . We are similar but different people and he told me he thinks I would be better suit for the job . I applied . Completed assessment . Was sent another one to complete then I was called to set interview .
    I met very nice women at my interview . They were very pleased with the growth of the company and very excited to work here . Made me feel welcome .

    Interview Questions
    • Are you comfortable speaking with the elderly population ?   Answer Question
    Negotiation Details
    I have a degree so they are willing to negotiate higher pay .
    Accepted Offer
    Positive Experience
  2.  

    Customer Care Advocate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at UnitedHealth Group in October 2014.

    Interview Details

    I applied online. While applying, I accidentally hit the option that I was not a U.S. Citizen. Although I attempted to correct it, it would not allow me to and gave me a message that said they were not able to consider me at this time. So, I simply applied with a different email address and it let me complete everything. I also had to take the standard online test that a lot of call centers give, where you listen to fake calls and follow instructions. There were also personality questions.

    Days later, I received a vm from a recruiter in Texas to arrange a phone interview with a manager. Although I tried many times to reach the recruiter back, I never was able to. A couple days later a recruiter in another state contacted me and we were able to arrange the phone interview. I had read about the interview process here at Glassdoor, so I was waiting for them to request the digital interview and I was going to decline, because I think it is ridiculous. Thankfully, they did not ask me to do that. I had the phone interview with a nice man. It took about 40 minutes. Next, I was invited to interview face to face. I was disappointed the actual hiring manager did not conduct the interview, but rather someone in training to be a manager did. She said that she would pass on my responses. That night, I received an email saying I had gotten the job, provided I passed the background check. Two days later, I received a call from someone on the "offer team" to go over the pay, benefits, etc. This person calling from an unknown number kept calling me repeatedly. She called about 5 times in a row without leaving a message. I finally answered the phone because I was so annoyed. She had a heavy foreign accent (India) and I could barely understand her. I did understand her though when she said I was on "standby" for the training class and would only have a spot if someone dropped out or flubbed their background check. In other words, this was NOT a bonafide job offer! I declined to be on standby for these people. Other call centers recognize a certain number of people will drop out of training, get kicked out due to missed days or fail the final exam, and so they overbook the training class. These people don't do that and I think that is unwise.

    I declined their "offer", which to me, was not really an offer at all.

    Interview Questions
    • They ask situational questions and some can be very hard. Browse through the other interview postings here to see what possible questions you may be asked.   View Answer
    Reasons for Declining

    It was a standby offer, which means I only had a job if someone dropped out. I am not willing to accept a "job offer" when it is only a "maybe offer".

    Declined Offer
    Negative Experience
  3.  

    Web/Support Analyst Interview

    Anonymous Interview Candidate in San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took 4 weeksinterviewed at UnitedHealth Group in October 2014.

    Interview Details

    First web camera interview, next phone interview, next another phone interview, next in-person interview, follow-up phone questions, next tests(programming) and then phone call letting me know an offer will be made.

    Interview Questions
    • The usual questions, tedious and rigorous overall-but good, no complaints. I enjoyed the process-nice people.   Answer Question
    Negotiation Details
    They offered much LESS than my minimum given and I counter-offered (closer to their offer) and they took their offer away immediately refusing to negotiate.
    Accepted Offer
    Negative Experience
    Average Interview
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  5.  

    Product Associate Interview

    Anonymous Interview Candidate in Minneapolis, MN
    Anonymous Interview Candidate in Minneapolis, MN
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at UnitedHealth Group in October 2014.

    Interview Details

    I first met the UnitedHealth recruiters at a university career/internship fair. I ended up interviewing with a man that I had met at the fair and another man who worked for UnitedHealth (2-on-1 interview). While it was nice to see a familiar face, the 2-on-1 interview format was quite intimidating. It was rather casual and conversational, but both men were quite strange. After my interview and the vibes that I had gotten from the interviewers, I knew that this was not the company for me.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  6.  

    Contract Manager Interview

    Anonymous Interview Candidate in Albuquerque, NM
    Anonymous Interview Candidate in Albuquerque, NM
    Application Details

    I applied through an employee referral – interviewed at UnitedHealth Group.

    Interview Details

    Hiring process was great. Started off with a phone interview and then an in person meeting with the local contracting team. The phone interview was conducted by the VP and the Director, both who live and work out of Colorado.

    Interview Questions
    Negotiation Details
    They accepted my offer and there was no need for negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Implementation Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Process took a month. I applied online, then received email from the corporate human resources office setting up a phone interview with a manager in a regional office then had an in person interview with a sales director in the local office. Once given and accepting offer, undergoing drug test, had to wait 3 weeks until the training class started.

    Interview Questions
    • Give example of how you dealt with a difficult business customer in the past.   Answer Question
    Accepted Offer
  8. 11 people found this helpful  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 daysinterviewed at UnitedHealth Group.

    Interview Details

    I applied online for a couple different positions. I was emailed a message and link from hirevue asking to do a digital interview. In that interview they allow you to do 3 or so practice questions. You have 30 seconds to prepare and 3 minutes to answer the question. The questions were situational and customer service related. Then, a couple of days passed and I got a call from a recruiter stating that I now had a phone interview. In the phone interview they basically just asked your level of knowledge is with a computer. If you have used and know how to use powerpoint, excel, Microsoft outlook etc..... They also asked about your prior jobs and as to why you are leaving them and what you got paid. That same afternoon I received call stating they wanted to schedule an interview with the hiring manager the next day. I went to the interview, there was a women in person and man on the phone. The women an d man both introduced themselves and she then explained what the job position was, what the expected and then they get to the situational questions. They asked 3. #1 Name a situation in which you resolved an unhappy customers issue and how you handled it. #2 Tell us about a situation where you had to explain something complex in depth with a customer. (That question caught me off guard for some reason) and lastly #3 Tell us about a situation where you were frustrated and how you handled your emotions. They concluded the interview after that and stated a recruiter would be in touch with me from that point on. The male on the phone really just listened and asked you to elaborate on your answers and made you go more in depth.

    Interview Questions
    • Tell us about a situation where you had to explain something complex in depth with a customer?; This question was hard for me because I just couldn't recall an actual situation in which that happened. My mind went blank.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  9. 4 people found this helpful  

    Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Got recruited at campus. Attended career fair, 2 rounds of interviews and was given offer letter. Round 1 was behavioral and round 2 was more of a discussion on past experience, 'fit' . Interview questions were standard. Nothing unexpected or out of the ordinary.

    Interview Questions
    Accepted Offer
  10. 3 people found this helpful  

    Director Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2+ weeksinterviewed at UnitedHealth Group.

    Interview Details

    The process of hiring at UHG is very efficient. The recruiters work hard to bring talent in the organization in a timely manner.
    You're more likely to go through a phone interview with a recruiter first and then with the hiring manager. The process is structured, but is pretty informal and intuitive. This worked for me.

    Negotiation Details
    I didn't negotiate for a long time, the job sounded exciting and i was offered the top of my range right away.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Clinical Quality RN Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at UnitedHealth Group.

    Interview Details

    Still in the process. I received an email suggesting a job matched my qualifications (this was on Sunday night). I applied the next day (Monday) and that evening I got an email for Skype type interview, I completed that on Tuesday. Two days later I received an email to set up a time for a telephone interview with recruiter, I did the telephone interview on Friday. A week later I received a call to set up a third interview with hiring manager. That interview is still pending.

    Interview Questions
    No Offer
    Positive Experience

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