UnitedHealth Group Interview Questions

Updated Apr 14, 2015
Updated Apr 14, 2015
902 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at UnitedHealth Group (Richardson, TX) in February 2015.

    Interview

    I applied online and was called by a recruiter first. I was asked and answered all the basic interview questions. She then proceeded to schedule me for a onsite interview for the following day. The interview went well and I was informed if selected I would be called by the hiring manager or the recruiter.

    Interview Questions

    • Tell me a difficult problem with a client/customer and how did you resolve it?   Answer Question

    Negotiation

    No negotiations

  2. Helpful (5)  

    Customer Service Advocate Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at UnitedHealth Group (Houston, TX).

    Interview

    I completed the online application and received a link to complete a behavioral assessment in the same day. About one week or two later, I was contacted by a recruiter asking if I was available for a phone interview. I was given the option to interview by phone or face to face. The recruiter immediately asked my current salary, which I was totally uncomfortable with. I didn't provide a dollar about, but I asked if the starting salary was negotiable. I was told there's little room for negotiation and continued the interview. I was contacted about one week later asking for a face to face interview with the hiring manager. That interview was more focused on behavioral skills & experience and he also stressed that the starting salary was low. I see this position add an opportunity to get a supervisory position, so when I was contacted two days after my 2nd interview, I accepted the position. The environment seemed very relaxed, the receptionist was down to earth and helpful....and it was extremely quiet for a call center. I'm interested to see how quickly I'm able to grasp the information and move off of the phones because that's what I'm not looking forward to, although I was told that this dept does NOT have "talk time", so calls are not timed.

    Interview Questions

    • 1.tell me about a time when you had to handle an irate caller.(behavioral)
      2. tell me about a time when you offered an improvement and was it implemented? (used to determine innovative skills).
      3.where do you see yourself in 3-5 years? (determining my goals and if I'll be an asset to the company in the long run)
       
      Answer Question

    Negotiation

    I was initially offered a higher salary than the starting pay that was discussed upon my first contact with the recruiter; however, I still negotiated but was denied my negotiated salary.

  3.  

    Actuarial Interview

    No Offer
    Average Interview
    No Offer
    Average Interview

    Application

    I applied through college or university – interviewed at UnitedHealth Group.

    Interview

    it was during campus recruitment season where interviewers came to campus to conduct interviews. at the time it seemed like a ton of potential candidates for just few summer internship opportunities. those who made the cut were asked to come out to the main office location for an on-site interview the following week.

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  5. Helpful (1)  

    Director of Sales Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ weeksinterviewed at UnitedHealth Group (New York, NY).

    Interview

    initial screen with HR was fine, then interviewed with RVP, great questions overall. the position included developing staff, sales and other markets. liked the process, everyone got back when they said they would the process was very fluid and negotiations went well. Benefits are great including the stock purchase plan. take advantage of it and the 401k which adds up pretty quickly.

    Interview Questions

    • Why are you leaving your current job   1 Answer

    Negotiation

    yes, able to increase pay by 20%

  6. Helpful (32)  

    Customer Service Advocate Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeksinterviewed at UnitedHealth Group (Greensboro, NC).

    Interview

    The hiring process with UHG is rigorous. It is imperative you apply for a position that best matches your skills and qualifications, as the recruiters take great measures in finding appropriate talent for available positions. I started off the application process by applying online. I took the assessment that consisted of a simulator type system that involved a role playing process of the position. You take a few inbound calls, perform data entry while listening to the caller, and choosing (multiple choice) solutions to their questions. About a week after I applied, I received an invitation to complete a Digital Interview that is conducted through a company called HireVue. This was a first for me, and I found it very interesting. It consists of 3 behavioral type questions in which you are given 30 seconds to think of your response, and 3 minutes to answer the question. Before you begin, it will give you plenty of practice questions so you may feel comfortable when the real deal begins. Remember, the recruiters can share this with as many people as they would like. Be professional, smile, do NOT look at yourself talking. Keep eye contact with the camera. Just be YOU! Once I completed my digital interview, 2 days later I received a call from a recruiter wanting to set up a telephone interview. It lasted for about 45 minutes.In the telephone interview, you will discuss your professional background and what you are looking for within the company. You will be asked numerous behavioral questions. My best advice to you is to be prepared for anything. Know why you want to be a part of UHG. Read up on their culture values, mission..It will definitely benefit you and show the recruiter that you have done your homework. At the end of my telephone interview, the recruiter stated she was going to move my application forward in the hiring process, and I would soon be hearing from the hiring manager to set up a face to face. After about a week, I finally heard from the recruiter asking when I would be available for face to face. I received my face to face interview on Thursday, Sept. 18th. The hiring manager brought in a laptop in which she recorded my responses. We talked about previous employment, my skills and qualifications, what I could bring to UHG, what set me aside from other candidates, WHY UHG, along with going over the position and what it entailed. The interview took about 45 minutes to complete. She was very pleasant and made me feel very comfortable while being in "the hot seat". I want to applaud UHG for being so professional and compassionate through this process. I must admit, there were plenty of times I became discouraged, as the process seems to take forever. Especially when you really, really want the job! Just be patient. Great things come to those who wait. Be sure to utilize the resources available to you such as the UHG career website including your job page, reach out to HR Direct for any questions, and also the Live Recruiter Chat. Also be sure to check all of your e-mail folders as some can get caught in the Junk Mail file. The recruiters are more than happy to help you and can usually give some good insight as to where you are in the hiring process. Good luck to everyone!

    Interview Questions

    • Tell me about a time you had to explain something complex to a customer.   1 Answer
    • Tell me about a time you helped an irate customer and what did you do to handle the situation?   Answer Question
    • Name a time you achieved something great in the workplace.   Answer Question
    • Why do you want to be a part of UHG?   Answer Question
    • Tell me about a time you went out of your way to help a stranger. Why did you do it?   Answer Question

    Negotiation

    There was no negotiation necessary. The offer was more than I was expecting it to be! Definitely a plus!

  7. Helpful (2)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral – interviewed at UnitedHealth Group (Maryland Heights, MO) in January 2015.

    Interview

    Applied on the 19th of Dec recvd.call on the 27th of Jan setup phone interview, had the interview discussed job history and behavioral questions she invited me to a face to face like in 2.days because the class was starting on feb 9 2015 on my interview she asked 4 behavioral I made sure tht my answers were related to thr mission statement so my answers were more empathetic and being compassionate whn related to customers interviewer sd she loved my answers and wld.make sure she hurried up to pass on well anyways thy finally called.me on Feb 4th and been sending me emails so tht I can setup drug test and.bkgrnd chk. I forgot tht I did the typing.tests bk in dec as.well

    Interview Questions

  8. Helpful (3)  

    Nurse Appeals Interview

    No Offer
    No Offer

    Interview

    Was contacted by HR for a brief interview to review my resume and then had interview with Hiring Manager. She asked all behavioral type questions. EX: name a time when you made a critical decision that affected the outcome of a situation.

    Interview Questions

    • Give me an example of a time that you had to disregard the rules.   Answer Question
  9. Helpful (10)  

    Clinical Administrative Coordinator Interview

    Accepted Offer
    Accepted Offer

    Interview

    Very easy and fast! Person from recruiting contacting me and went through basic background information. Then was invited for a virtual interview which was very easy to complete. Recruiter contacted me and scheduled a phone interview with the hiring manager and within two days I recieved an offer!

    Interview Questions

    Negotiation

    Provided with the salary, no negotiation.

  10. Helpful (5)  

    Customer Service Representative Interview

    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online – interviewed at UnitedHealth Group (Kansas City, MO).

    Interview

    up until the second phone interview i felt they are encouraging and fair and i had good hopes about them as an employer. the initial tests were easy for me because i have long term experience in healthcare insurance. the second Interview changed all that and frankly it was downright awful.

    Interview Questions

    • the interviewer was much too nosy about my ex employer trying to get me to trash talk why i was applying to them and they had sent the job salary too, yes it was a decrease but it became almost accusatory and very unsettling when he wouldn't let that go either, after that i felt he was at best rude. the situation questions i felt were a waste of my time because i already answered similar on the initial test. needless to say i wasn't too surprised when i received my blow off email that i didn't get the job, a job i could do in my sleep. i wouldn't waste my time applying here again and i feel that their interviewer should be fired for how he treats potential job candidates.   1 Answer
  11.  

    Business Support Liaison Interview

    Accepted Offer
    Negative Experience
    Easy Interview
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeksinterviewed at UnitedHealth Group.

    Interview

    Very disorganized and a huge amount of emails from HR. Process took about a month. Received a rejection email a week before my interview. Turns out it was some glitch in the system. They outsource a background check agency. Pretty intense as they contact you often for additional information and documents to submit.

    Interview Questions

    Negotiation

    Not really, salary was basically $2K more than my previous employer. I was only able to negotiate for an additional $2K. Really low salary for such a profitable and huge company.

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