UnitedHealth Group Interview Questions & Reviews
Getting an Interview
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Inside Sales Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at UnitedHealth Group in April 2014.
Interview Details – Submitted my resume online and had a friend who works there currently give me a referral. The first interview is a phone interview where several behavioral questions are asked as well as briefly going through your interest in the position. Next I was brought into an in person interview which consisted of interviewing with two sales managers, one of whom was conference called into the interview. This portion of the interview focused on work history and more behavioral style questions. I was advanced to the final round of the interview process which included a telephone role-play interview in which you are instructed to sell a product (health/auto/life) insurance to a sales member who role plays the interaction with you. I don't have a prior background in insurance and did some research into the company's products and service but didn't feel that the means you were measured by were communicated to you effectively prior to the role-play taking place. I received an email 15 minutes later stating that I was not in the running any longer.
Interview Question – Being asked to sell insurance when you have no industry knowledge is kind of a daunting task. I proceeded with a questions based selling style by trying to find what the role-playing salesman was looking for and then offering a product that met their needs. Answer Question
Very Easy Interview
IT Project Manager Interview (Positive Experience; Very Easy Interview)
I applied through other source and interviewed at UnitedHealth Group.
Interview Details – I was part of an Acquisition and didn't have to participate in the interview process.
Interview Question – Would I be willing to take a pay decrease View Answer
Very Easy Interview
Customer Service Representative Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 2 weeks - interviewed at UnitedHealth Group in January 2013.
Interview Details – The hiring process took about two weeks. From applying online, then an online assessment test once you pass that, you will then go to the company for another onsite assessment (a hint, just like the online assessment. Once you pass, you might actually get a face to face interview by the manager.
The manager who interviewed me, I was very disappointed, due to the fact she really didnt ask challenging questions, the interview also lasted 10 minutes. Then I was advised to wait in the lobby, the HR rep stated that the manager is very impressed and want me to come back for a 2nd interview. The HR rep stated if I have time right now, she can conduct one.
** One question is why UnitedHealth Group?
** What skills and qualities do you have that is better than others?
** Why should we hire you?
Interview Question – It was the basic interview questions, it is also good to prepare just in case. Answer Question
Very Easy Interview
IT Director Interview (Negative Experience; Very Easy Interview)
I applied online and the process took 2 months - interviewed at UnitedHealth Group in March 2010.
Interview Details – Three interviews plus numerous calls from internal recruiter.
Negotiation Details – There is room to negotiate.
Client Services Manager Interview (Negative Experience; Average Interview)
I applied online and interviewed at UnitedHealth Group.
Interview Details – Contacted by recruiter who was very nice and professional, then scheduled for a 1 hour phone interview. The recruiter worked for UHG. It appears the person conducting the phone interview, however, was from an outsourced company as she called from a blocked #. The person conducting the telephone interview in my opinion should not be in her position. Very rude and unprofessional, and I was constantly interrupted when providing answers to her questions. She would then repeat what I told her but it was not what I had communicated to her. I kept having to correct her and I could sense this angered her.
Very Easy Interview
Pharmacy Clerk Interview (Neutral Experience; Very Easy Interview)
I applied through a recruiter and the process took a day - interviewed at UnitedHealth Group in January 2013.
Interview Details – recruiter scheduled a one on one interview
Interview Question – something i dont like about my former boss View Answer
Very Easy Interview
Senior Developer Interview (Neutral Experience; Very Easy Interview)
I applied through a recruiter and the process took 3 days - interviewed at UnitedHealth Group.
Interview Details – Contacted by in house recruiter for Optum via linkedin. She wooed me and was very nice, interviewed for about 2 hours at office in San Diego with IT staff. Thought it went well, thought I had the job or at least an offer, called the recruiter, she never called me back. Never heard back, EVER. Not even a thank you for your time. No follow up period. Several months later, got a call from a different in-house recruiter, via linkedin for the same job, same location. I politely passed.
Interview Question – None of the questions were difficult for me. It's what I do for a living. View Answer
Senior Analyst Interview (Positive Experience; Average Interview)
I applied online and the process took 2+ weeks - interviewed at UnitedHealth Group in October 2013.
Interview Details – Excellent HR screening process. Professional, personable. Core essential questions were adequate to determine objective evaluation of all candidates. One hour in length. Process for communication with interview candidates upon passing on to hiring team was excellent. Email communication to inform of change of timeline due to holidays and project work. Interview process excellent. Summary of position and expectations preceded position qualification questions allowing for more relevant question/answer to evaluate candidate. Used a scoring system for objectivity. Respectful process.
Interview Question – All questions were quite relevant. However I would have to say the most challenging to answer was "what tool or tools do you use to assess/analyze in your OD and Project Management work". View Answer
Very Difficult Interview
Senior Business Analyst Interview (Negative Experience; Very Difficult Interview)
I applied through a recruiter and the process took 2 days - interviewed at UnitedHealth Group.
Interview Details – Contacted by recruiter, given phone interview. Scheduled for 1 hour phone interview.
Interview Question – Be prepared to have your responses constantly interrupted midway through a sentence.
i.e., "Tell me about a time when you had an ethical problem and what you did about it..." Interviewer: "But I don't see what that has to do with ethics." Despite their website videos, this company appears to have no understanding of ethics.
I was asked by an individual in another department to pay her for a job. Answer Question
Project Manager Interview (Positive Experience; Average Interview)
I applied online and the process took 6 weeks - interviewed at UnitedHealth Group.
Interview Details – Process began when I submitted my resume to the UHG job portal for a Project Manager position. The job I applied for was located in Santa Ana, CA, but my first contact was from an HR person in Minnesota. This first contact was a phone call about 5 days after I submitted my resume. I spent about forty minutes on the phone with this person. Easy first interview; mostly questions about why I left each of my previous jobs and what my strengths and weaknesses are. Nothing technical. I feel the goal of this interview was to test my demeanor and verify if I could string coherent sentences together. I was told my resume would be forwarded to the hiring manager and I should hear from them within the week. About a week later, I received an email asking my availability for a face to face interview. The earliest date was for the following week. I note this because the UHG hiring process is not a fast one; even when there is an immediate need, as in this case.
The face to face interview(s) lasted about three hours. I first interviewed with the hiring manager. This interview was similar to the phone interview I had previously with HR. I was asked if I had time to meet with the Director that oversees this position. Of course I said yes. I waited a few minutes before the Director arrived. This interview was very technical and covered the specific responsibilities held at each of my former employers. Luckily, I had brought examples of my work to share. Again I was asked if I had time for another interview; this time with the Senior VP that oversees this position. Again I said yes. After about 20 minutes, I had a third interview with the SVP, Director and hiring manager. The SVP ran this interview which seemed mostly social. Not technical at all. At the end, I was told they would get back to me soon.
About a week later, I was given a job offer contingent on the successful completion of a drug test and background check. The drug test was quick. The background check took about a week. I was cleared for employment on a Tuesday but could not start work until the following Monday because of new employee orientation.
Interview Question – No difficult or unexpected questions. If you've actually done everything you list on your resume, the interviews are a breeze. Answer Question
Negotiation Details – I negotiated a slightly higher salary (about 5k) and 40 hours of PTO awarded on my start date.
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