UnitedHealth Group Senior Customer Service Representative Interview Questions

Updated Apr 18, 2015
6 Interview Reviews

Interview Experience

Interview Experience

50%
33%
16%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy

6 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Senior Customer Service Representative Interview

Anonymous Interview Candidate in Houston, TX
Accepted Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 2 weeksinterviewed at UnitedHealth Group (Houston, TX) in October 2014.

Interview

Initially, I received a call from a recruiter to schedule a phone interview with another recruiter. After passing that interview the recruiter then passed my information on to one of the managers. The manager called me about 2-3 days later for 2nd phone interview. I received an offer about a week later.

Interview Questions

  • Tell me about a time you had to deal with an angry customer. What did you do?   Answer Question

Other Interview Reviews for UnitedHealth Group

  1.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience

    Application

    The process took 2 weeksinterviewed at UnitedHealth Group (Phoenix, AZ) in October 2014.

    Interview

    I applied online right after my cousin didn't get hired . We are similar but different people and he told me he thinks I would be better suit for the job . I applied . Completed assessment . Was sent another one to complete then I was called to set interview . I met very nice women at my interview . They were very pleased with the growth of the company and very excited to work here . Made me feel welcome .

    Interview Questions

    • Are you comfortable speaking with the elderly population ?   Answer Question

    Negotiation

    I have a degree so they are willing to negotiate higher pay .

  2.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate in Rancho Cordova, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at UnitedHealth Group (Rancho Cordova, CA) in July 2014.

    Interview

    I applied online for the position, got a call a week later to come in for an in-person interview. I would say the questions asked were very basic interview questions based on personal experiences from your employment. Think of good examples you have had dealing with customers. A week after that I got a call from HR offering me a position and the hourly pay and benefits. I am still waiting on my background check and am awaiting an email to complete my drug screen.

    Interview Questions

    • Tell me about a project you had to complete and how did you deal with meeting the deadline.   Answer Question

    Negotiation

    The offer was more than I expected it to be so I did not negotiate.

  3. Helpful (2)  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate in Oldsmar, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at UnitedHealth Group (Oldsmar, FL) in August 2012.

    Interview

    Took an assessment early May for a position I applied for late April (Provider Phone Representative). Rejected before I was even out of the building via e-mail, but the recruiter was still having me sign paperwork and pretending I was going to be contacted during this time. Applied for another position (senior CSR) mid August and went onsite for the assessment again; didn't have to take it this time because it was the same test. This time, the recruiter said my results were "fine" (same exact results) and set me up with a phone interview. Interviewer called 2 minutes early. The interview lasted 30 minutes and the interviewer went through every job listed on my resume in depth and asked me to describe them all in detail. He also asked some behavioral questions. Two days later I was contacted by the recruiter again and asked to come in for a face to face interview with the supervisor. They went over some of the resume but the in person interview is more gauging who you are as a person. Some behavioral questions were asked there, too, and they encourage you to answer in different ways from the phone interview, even though the questions may be similar. Supervisor was very professional and friendly. Four days later I received a call with an offer for employment.

    Interview Questions

    • Describe a time where you made a mistake that you feel could have been avoided by further analysis of the situation.   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Senior Customer Service Representative Interview

    Anonymous Employee in Hooksett, NH
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took a weekinterviewed at UnitedHealth Group (Hooksett, NH) in January 2010.

    Interview

    First an online assessment, next an onsite assessment, next a phone interview if you qualify. Not sure what comes after that. Phone interview asks tough behavioral questions.

    Interview Questions

    • Tell me about a time that you took responsibility for someone else's error.   Answer Question
  6. Helpful (1)  

    Senior Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at UnitedHealth Group.

    Interview

    I applied on line and once my application passed initial screening, I was emailed with directions and a link to take an online personality assessment. Having passed this, another email arrived for me to schedule an on site skills assessment. The onsite assessment was a skills test and more personality assessments. Next I was called to schedule a phone interview. The whole process was impersonal and disappointing.

    Interview Questions

    • Explain a situation at a past workplace where you observed someone doing something unethical and what did you do. Also grilled me on how much notice I gave past employers before leaving.   Answer Question
    • Explain a situation where you had to apologize to a customer for something you did wrong.   Answer Question
Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.