University of Phoenix
2.8 of 5 553 reviews
www.phoenix.edu Phoenix, AZ 150 to 499 Employees

University of Phoenix Academic Counselor Interview Questions & Reviews

Updated Feb 13, 2014
All Interviews Received Offers

Getting the Interview 

62%
37%

Interview Experience 

14%
71%
14%

Interview Difficulty 

9 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Neutral Experience

Difficult Interview

Academic Counselor Interview

Academic Counselor
Sacramento, CA

I applied through an employee referral and the process took 3 days - interviewed at University of Phoenix in January 2010.

Interview Details – Phone call, panel interview with possibly a second panel interview, then background check.

Interview Question – Why do you want to work here   Answer Question

Negotiation Details – I wasn't able to negotiate.

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No Offer

Negative Experience

Average Interview

Academic Counselor Interview

Academic Counselor
Dallas, TX

I applied online and the process took 6+ weeks - interviewed at University of Phoenix in October 2013.

Interview Details – I completed the application online with Apollo Group and withing two day I received an invitation to take an online assessment. If you pass the assessment you will move on to a phone interview with a recruiter. I didn't get a phone interview until a month after takin the assessments. I was asked 4 questions and I did all the talking. The recruiter spent most of the time writing my answers down. The next step was a face to face interview. The face to face was very disappointing. I arrived 15 minutes early but my interviewers were 10 minutes late. This was the first red flag. The entire interview lasted 20 minutes and it was so cold and awkward. They never talked backed an the line of questioning did flow at all. None of the questions pertained to counseling or education at all. This was the second red flag. I was also informed that the position would possibly be phone/email only advising. That was the third red flag for me. at this point I was disgusted with the interview and was ready to leave. Two days later I received my rejection email.

Interview Questions

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1 person found this helpful

Accepted Offer

Neutral Experience

Average Interview

Academic Counselor Interview

Anonymous Employee
Tempe, AZ

I applied online and the process took 4+ weeks - interviewed at University of Phoenix in July 2010.

Interview Details – Phone interview first covers salary, benefits, and basic interview questions. In-person interview conducted by two managers from the department/division you will work for . One usually writes your answers down, the other asks questions. A lot of times they'll play good cop/bad cop (but not to an extreme).

Interviews have changed a bit since I was interviewed. There are a lot more competency-based questions versus and business and data-based questions.

Interview Question – The most difficult is always the most cliche-- "What's your biggest downfall/imperfection/etc."   Answer Question

Negotiation Details – There was negotiation. They offered the job and salary and you could either accept or not.

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1 person found this helpful

Accepted Offer

Neutral Experience

Average Interview

Academic Counselor Interview

Academic Counselor
Lenexa, KS

I interviewed at University of Phoenix in September 2011.

Interview Details – The interview process consisted of online assesments, one phone interview, and one in person interview. All questions are behavior-based questions that require a situatiion, behavior, and outcome in your response.

Interview Question – Tell me about a time when you disagreed with your manager's decision and what happened.   Answer Question

Negotiation Details – No negotiation.

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2 people found this helpful

No Offer

Neutral Experience

Average Interview

Academic Counselor Interview

Academic Counselor
Lathrop, CA

I applied online and the process took 4+ weeks - interviewed at University of Phoenix in January 2013.

Interview Details – Applied online, did phone interview then took online behavioral test and questionnaire and went in for final interview. Met with supervisor and director of learning center

Interview Question – What goal have you accomplished recently   Answer Question

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2 people found this helpful

Accepted Offer

Neutral Experience

Very Easy Interview

Academic Counselor Interview

Academic Counselor
Phoenix, AZ

I applied through an employee referral and the process took 1 week - interviewed at University of Phoenix.

Interview Details – The interview process with UOP is a mess. The first interview is done with several dozen interviewees coming in at once and interviewing with Academic Managers from different divisions in a big function room. You interview for about 10 minutes and answer questions about your customer service and phone skills. If you make it to the next step, HR emails you some scenarios you may encounter as a counselor and you are to answer them as if you are responding to a student. If you pass that test and the background check, then you are hired.

Interview Question – They ask how you overcome difficult customer/situations and want specific examples of customer service success stories and failures. It's kind of hard to remember those on the spot so be prepared.   View Answer

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1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Academic Counselor Interview

Academic Counselor
Tucson, AZ

I applied through an employee referral and the process took 2 weeks - interviewed at University of Phoenix in May 2010.

Interview Details – I was given 3 interviews total. They were all group interviews. I was impressed that the top exec at the site was friendly to all employees; and they went out of their way to talk with him. (No one ran the other way.) Definitely wear a suit!

Interview Questions

Negotiation Details – I had little room for negotiation. Make sure you get decent pay upfront. It seemed like people waited a long time for decent raises.

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1 person found this helpful

Accepted Offer

Neutral Experience

Academic Counselor Interview

Academic Counselor

Interviewed at University of Phoenix

Interview Details – they conduct 3 interviews. A phone interview with a recruiter to weed out the applicants, then a more extensive phone interview that reviews your experience. the 3rd interview is with the hiring manager, and it is behavioral based interviewing, straight from the job description

Interview Question – Tell me how you balance work/life? Then they challenge your answer.   Answer Question

Negotiation Details – no negotiations. take it or leave it.

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1 person found this helpful

No Offer

Neutral Experience

Average Interview

Academic Counselor Interview

Academic Counselor

The process took 2 weeks - interviewed at University of Phoenix.

Interview Details – Submitted application and got a response back from a recruiter via email. I then took an online assessment test and if you pass that you are contacted via email for a phone interview with one of their recruiters. If you pass that, then you actually get an in person interview with the director and manager of the department.

Interview Question – Interview was overall not too hard, however the questions are very specific and are all behavioral based. There was not alot of conversation within the interviews, just very to the point.   Answer Question

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