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University of Phoenix Academic Counselor Interview Questions

Updated Dec 9, 2014
Updated Dec 9, 2014
14 Interview Reviews

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Academic Counselor Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Panel interview, lots of people in a big room, several tables set up with different panels. behavioral based questions, pretty standard. seemed like everyone was in a hurry. granted, this was back in the day when UoP was really expanding.

Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for University of Phoenix

  1. 1 person found this helpful  

    Academic Counselor Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 4+ weeksinterviewed at University of Phoenix in October 2014.

    Interview Details

    I filled out the application online in sept 2014 and passed the assessment. It took a while for me to be contacted (3wks) for the interview phase. Once I was contact I had 1 phone interview, then I was moved on to the face to face interview. I passed the face to face interview and I was notified with an acceptance letter 2 days after the face to face and also to start the background check. My background check only took 3 days to be clear. Then I was given my start date. Overall the whole process took 4 and a half weeks from start to finish.

    Interview Questions
    • All the questions were behavioral based questions. The interview should be like telling a story, what did you do, how did you handle it, what was the result, and the outcome.   Answer Question
    Negotiation Details
    No negotiation but they pay very well.
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Academic Counselor Interview

    Anonymous Interview Candidate in Raleigh, NC
    Anonymous Interview Candidate in Raleigh, NC
    Application Details

    I applied in-person. The process took 2 daysinterviewed at University of Phoenix.

    Interview Details

    There were two parts. First I interviewed with a panel of all directors, which lasted about 40 minutes. Then I had an interview with the hiring manager and another director which lasted about 30 minutes.

    Interview Questions
    • I anticipated all the questions that were asked. If you do your homework, the interviews should not be difficult at all.   Answer Question
    Negotiation Details
    Easy, the hiring manager was nice.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Academic Counselor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 7+ weeksinterviewed at University of Phoenix.

    Interview Details

    They often hire if you have a connection. They call you and and you come in for one interview and then you go through a process of screening that takes a long time ( approximately three weeks to a month) then they call you and offer you the job.

    Interview Questions
    • I am a gym member who is thinking of leaving, convince me to stay.   View Answer
    Negotiation Details
    non, you take what they offer.
    Accepted Offer
    Neutral Experience
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  5.  

    Academic Counselor Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 6+ weeksinterviewed at University of Phoenix in October 2013.

    Interview Details

    I completed the application online with Apollo Group and withing two day I received an invitation to take an online assessment. If you pass the assessment you will move on to a phone interview with a recruiter. I didn't get a phone interview until a month after takin the assessments. I was asked 4 questions and I did all the talking. The recruiter spent most of the time writing my answers down. The next step was a face to face interview. The face to face was very disappointing. I arrived 15 minutes early but my interviewers were 10 minutes late. This was the first red flag. The entire interview lasted 20 minutes and it was so cold and awkward. They never talked backed an the line of questioning did flow at all. None of the questions pertained to counseling or education at all. This was the second red flag. I was also informed that the position would possibly be phone/email only advising. That was the third red flag for me. at this point I was disgusted with the interview and was ready to leave. Two days later I received my rejection email.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  6. 2 people found this helpful  

    Academic Counselor Interview

    Anonymous Interview Candidate in Lathrop, CA
    Anonymous Interview Candidate in Lathrop, CA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at University of Phoenix in January 2013.

    Interview Details

    Applied online, did phone interview then took online behavioral test and questionnaire and went in for final interview. Met with supervisor and director of learning center

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  7. 2 people found this helpful  

    Academic Counselor Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at University of Phoenix.

    Interview Details

    The interview process with UOP is a mess. The first interview is done with several dozen interviewees coming in at once and interviewing with Academic Managers from different divisions in a big function room. You interview for about 10 minutes and answer questions about your customer service and phone skills. If you make it to the next step, HR emails you some scenarios you may encounter as a counselor and you are to answer them as if you are responding to a student. If you pass that test and the background check, then you are hired.

    Interview Questions
    • They ask how you overcome difficult customer/situations and want specific examples of customer service success stories and failures. It's kind of hard to remember those on the spot so be prepared.   View Answer
    Accepted Offer
    Neutral Experience
    Easy Interview
  8. 1 person found this helpful  

    Academic Counselor Interview

    Anonymous Interview Candidate in Lenexa, KS
    Anonymous Interview Candidate in Lenexa, KS
    Application Details

    interviewed at University of Phoenix in September 2011.

    Interview Details

    The interview process consisted of online assesments, one phone interview, and one in person interview. All questions are behavior-based questions that require a situatiion, behavior, and outcome in your response.

    Interview Questions
    • Tell me about a time when you disagreed with your manager's decision and what happened.   Answer Question
    Negotiation Details
    No negotiation.
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Academic Counselor Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied through an employee referral. The process took 2+ monthsinterviewed at University of Phoenix in September 2010.

    Interview Details

    It can take a while once you apply. It usually about two months between your application and training start date. There was an initial phone interview, a written assessment, and then an in person interview which was a large cattle call type interview. That process has since changed

    Negotiation Details
    There is no negotiation for salary. Everyone starts at the same salary
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Academic Counselor Interview

    Anonymous Interview Candidate in Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Application Details

    I applied online. The process took 4+ weeksinterviewed at University of Phoenix in July 2010.

    Interview Details

    Phone interview first covers salary, benefits, and basic interview questions. In-person interview conducted by two managers from the department/division you will work for . One usually writes your answers down, the other asks questions. A lot of times they'll play good cop/bad cop (but not to an extreme).

    Interviews have changed a bit since I was interviewed. There are a lot more competency-based questions versus and business and data-based questions.

    Interview Questions
    • The most difficult is always the most cliche-- "What's your biggest downfall/imperfection/etc."   Answer Question
    Negotiation Details
    There was negotiation. They offered the job and salary and you could either accept or not.
    Accepted Offer
    Neutral Experience
    Average Interview

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