University of Phoenix Enrollment Counselor Interview Questions & Reviews
Overview |
| |
Salaries |
| |
Reviews |
| |
Interviews |
| |
Photos |
| |
Jobs |
| |
|
Updated May 24, 2012 – Interview questions and reviews posted anonymously by interview candidates.
|
Difficulty Rating [?] Based on 39 ratings 
“Average” Interview
|
Interview Experience [?] Based on 39 ratings
|
University of Phoenix has 9,722 connections on Glassdoor
See Who You Know
| 1–10 of 39 University of Phoenix Interviews | Sort by |
Enrollment Counselor at University of Phoenix
Posted May 24, 2012
|
2.0
Easy Interview
|
Overall Neutral Experience
|
Received and Accepted Offer
|
Interviewed Oct 2010 in Burlington, MA (took 1 week)
I had a phone interview then a group interview followed by a 1:1 interview. I was hired a day later and started 2 days after that.
Negotiation Details
Everything is pretty set in stone but if this is your thing the pay is good
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Presentation and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Enrollment Counselor at University of Phoenix
Posted Apr 10, 2012
|
3.0
Average Interview
|
Overall Negative Experience
|
Interviewed and No Offer
|
Interviewed Jun 2011 in Honolulu, HI (took a day)
A somewhat uninspiring situational interview taken right out of basic human resources textbooks. "Tell us about a time you used your problem solving skills to satisfy an unhappy customer," and so on. Nothing spontaneous and little free-form discussion. I mentioned that I have an MBA from University of Phoenix, and one of the interviewers told me that they had a directive to not hire (many) UOP graduates. Quite a distressing message about how they value their own product.
No offer, and that suited me well.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Enrollment Counselor at University of Phoenix
Posted Apr 22, 2011
|
4.0
Difficult Interview
|
Overall Negative Experience
|
Received and Declined Offer
|
Interviewed Apr 2011 in Phoenix, AZ (took 2 weeks)
The recruitment process was highly unorganized and ultimately caused me to pass when offered the position.
Approximately 20 days after putting in an online application, I received a phone call from UoP's recruiter. The recruiter seemed a bit rude and clearly in a hurry but we scheduled a phone interview for the following week. He called about 30min late, again very much in a hurry (presumably because he was running late).
The phone interview was very standard.
These were questions like:
“Why do you want to leave your current job?”
“Why are you interested in UoP?”
“Give an example of a time you had quotas to meet?”
“Give me an example of a time you failed to reach your expected numbers?”
The questions were clearly preset, and read off of a script. I could also hear a click after my answers were completed but before he began to ask the next question. I presume this is because I was being recorded for posterity. At the end of the phone interview the recruiter was satisfied with my answers and scheduled an in person interview with the enrolment directors.
I arrived a standard 10min early for my 12:00 interview. 45mins later in a poorly air conditioned lobby, the recruiter came out take me and a couple of other candidates into the back where we made small talk for another 30mins before I was brought individually into the actual interviewing area. I waited outside the room for another 30 minutes before being brought inside and interviewed. In total I started my 12:00 interview at around 2:00pm.
The directors that conducted the interview were very pleasant, and professional. They asked very specific question and clearly wanted very specific examples given.
Some of the questions they ask were:
“Give and example of a time you had to talk someone into doing something they were not sure about doing.”
“Give an example of a project you lead”
Give an example of a time you were recognized for doing a good job”
In short each question. Started with “Give an example of”
About 2 days later I received an email requesting a background check.
5 days later I received a call from the Recruiter offering me the job.
Interview Questions
Reason for Declining
I applied for 2 positions at once and was offered the other position first. However due to the VERY unprofessional way I felt I was treated I probably would have turned down the position anyway.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Enrollment Counselor at University of Phoenix
Posted Mar 1, 2011
|
1.0
Very Easy Interview
|
Overall Neutral Experience
|
Received and Accepted Offer
|
Interviewed Sep 2009 in Phoenix, AZ (took 2 weeks)
Easiest interview ever. You basically have a simple phone interview. Then you come in and meet with a few managers and conduct a mock phone counseling session.
Interview Questions
Negotiation Details
There is no negotiation for enrollment counselor role. $33K, take it or leave it.
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Enrollment Counselor at University of Phoenix
Posted Feb 7, 2011
|
3.0
Average Interview
|
Overall Neutral Experience
|
Interviewed and No Offer
|
Interviewed Jan 2011 in Tempe, AZ (took 5 days)
I had a recruiter contact me for a telephone interview and she was very energetic, informative and asked many situational questions. When I was through with that she scheduled me for a group/panel interview 3 days later. When I arrived I was sent into a conference type room to wait. Then I was escorted through the floor and into a tiny office with three people. I met with them for apx. 20 minutes where they asked me about 10-15 situational type questions. Two of the interviewers seemed to like my answers and the 3rd kept interrupting my answers asking for clarification which would get me off track mid answer. This interviewer then escorted me out making some odd comment under her breath. Within 24 hours I got an impersonal form email saying that I had not been chosen.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Enrollment Counselor at University of Phoenix
Posted Jan 19, 2011
|
3.0
Average Interview
|
Overall Positive Experience
|
Received and Declined Offer
|
Interviewed Mar 2009 (took 2 days)
1st Stage: Group interview where everyone had to present.
2nd Stage: Had to submit an assignment by calling a centralized number.
3rd Stage: Panel interview
Interview Questions
Reason for Declining
Took another offer
Other Details
The interview consisted of a Group/Panel Interview, a Presentation and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Enrollment Counselor at University of Phoenix
Posted Aug 28, 2010
|
5.0
Very Difficult Interview
|
Overall Neutral Experience
|
Received and Accepted Offer
|
Interviewed Jul 2009 in Phoenix, AZ (took 2 months)
long and detailed
Interview Questions
Negotiation Details
misleading this is a sales job not counseling
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Enrollment Counselor at University of Phoenix
Posted Aug 17, 2010 — 1 of 1 people found this helpful
|
3.0
Average Interview
|
Overall Neutral Experience
|
Interviewed and No Offer
|
Interviewed May 2010 (took 2 weeks)
This is a sales position- not a counseling posistion. It is a call center atmosphere. It was not what I expected or what I was looking for.
Interviewer ask what I knew of University of Phoenix, how I heard of the position and why I would be a good fit for the company.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Enrollment Counselor at University of Phoenix
Posted Aug 5, 2010
|
3.0
Average Interview
|
Overall Neutral Experience
|
Interviewed and No Offer
|
Interviewed Jun 2010 in Spokane Valley, WA (took 7 weeks)
Contacted 2.5wks after I submitted my resume. Group interview waited 3 days to be called for a second. Time between group interview and 2nd interview was 2.5wks. Had 2nd interview and 2wks later they called to tell me I did not make it round 3 of interviews. I feel that they play games during the interview process. I was early for second interview and they were late. The questions I asked felt more like I was interviewing for a used car sales person not an enrollment counselor. I feel the two men interviewing me were not professional between the eye rolls and sighs.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Enrollment Counselor at University of Phoenix
Posted Jul 27, 2010
|
1.0
Very Easy Interview
|
Overall Neutral Experience
|
Interviewed and No Offer
|
Interviewed Jul 2010 in South Florida, FL (took 1+ week)
I applied 4 separate times for the position. Finally got a call. Telelphone interview 5 min. Passed that and was told I will be contacted for the next level of the interview.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
View Comments (2)
Inappropriate?
RSS Feed for University of Phoenix
Interviews
Embed
