The process took 1 week - interviewed at University of Phoenix in January 2010.
Interview Details – Had one on one interview with senior recruiter, standard questions asked and scheduled second interview. was not aware that it would be a group interview until I visited this site. was only told that I need to prepare a 5 min PowerPoint presentation and the interview should last 45 min. we'll see how the group interview goes tomorrow.
Interview Question – Standard questions, not really difficult. Answer Question
The process took a day - interviewed at University of Phoenix in December 2009.
Interview Details – First contacted by Regional Rep. Warm and inviting personality.
First group Interview experience so was a bit nervous but the posts on GlassDoor.com summed up what I could expect and it was dead on. The interview team was positive and made everyone relaxed. They didn't ovesale the position. Gave it to us straight which was appreciated.
Careful not to go over the 2 minutes for the short "about me" speech. But be sure to go ahead and sell yourself by including something that makes you stand out from the other 10 candidates.
Overall good experience and great place to work.
Interview Question – What sets you apart from everyone else in this room? Answer Question
I applied online and the process took 4 weeks - interviewed at University of Phoenix in September 2009.
Interview Details – 1. Recruiter contacted me over phone 1 month after I applied for the position.
2. Scheduled a group interview. Had to do presentation, answer questions, and role play.
Questions consisted of asking what my previous employer would say of my work, strengths and weaknesses, and a role play where I was already an enrollment counselor and one of the interviewers was a student (this was HARD!).
3. One week later there was a 30 min. 1:1 interview with director of local campus.
4. 2 week wait to be offered job.
Interview Question – What role would you play in a group project. Are u a leader or a follower? Answer Question
The process took 1 week - interviewed at University of Phoenix in August 2009.
Interview Details – Started off doing a phone interview everything went great, I then got invited into a group interview were we watched a brief presentation. We were asked to be in the role of a enrollment counselor and iterview the person next to me, when i left i was asked to come back and do another interview which is in a few days hopefullly all will go well
Interview Question – when was a time that you failed on the job and how did you fix it View Answer
I applied online and the process took 3 weeks - interviewed at University of Phoenix in October 2009.
Interview Details – I hope this helps!
I submitted my cover letter and resume, manager called, interviewed me on the phone. Asked what success meant to me, why I should be hired as an enrollment counselor, describe my three weaknesses. How my education and previous work relates to enrollment counselor job description. He told me that I passed the first test and sent me information to come for assessment interview. About 40 individuals showed up one was a white woman two individuals were from abroad and about 37 individuals were Afro Americans men and women. The mangers asked each individual to introduce themselves in one minute. Talk about their education, relevant work/experience and why they should be hired as enrollment counselor. Five managers where there and they observed â?¦and two of them took notes. Sorry to say but one white manager who was taking notes demonstrated nonverbal redneck attitude and would constantly look at us with ignorant look. Few of the mangers were hinting to the manger who was taking note by nodding yes or no by shaking their heads it was so obvious and embarrassing to watch them do that one female manager was standing right front of us was also using her eye movement and head nodding to express who could be a potential candidate. I think they were not very professional. Then one of the managers would pretend to be someone visiting Uni of Phoenix and asked each of us to take turn playing the role of an enrollment counselor. Next they gave a paper with ten variables, motivation, leadership, communication, nonverbal communication, success record, information on University of Phoenix....we were asked to prioritize the list from 1-10...(1 most important 10 the least important. Then we were grouped five in each group and were asked to rank the same variables as a group. They picked a few people to give answer to why they chose certain variable to be more important. Later they told us that there was no right answer which I figured it out but my team members did not agree and I did not push them. Later they showed a presentation of University of phoenix and the role of an enrollment counselor which is telemarketing and gave a five minute break and asked those not interested to leave. Later they asked everyone to go in a room and wait for individual interview. They had a camera and were observing us for behavioral analysis. Later they asked me to come and took me to the room where all the managers were and the Manager who was taking notes told me in a very short manner oh we did not want to tell front of the rest of the people that there is no interview today and we will call you. I was a bit shocked and embarrassed but shook his hand and smiled and said I look forward to hearing from you. When I walked out some other people told me the same story. So I do not know if they will call me...will write back in a few days so those thinking to interview for this position can mentally better prepare themselves.
The process took 3 weeks - interviewed at University of Phoenix in July 2009.
Interview Details – My interview process is extremely lengthy so far. Some reviews on other sites have classified interviewing with University of Phoenix as a "part time job" and this is very true. I first had a phone interview with a recruiter from out-of-state (a weird area code came up on my phone, so I didn't answer right away). It took the recruiter 5 hours to call me back once I left a return voicemail. The phone interview was not an easy one. Usually, phone interviews just ask you about your last job, education, etc but this one asked questions that required more detailed answers. "so why do you want to be an Enrollment Counselor?" "What do supervisors do to motivate you?" "What are your professional goals?" "How would you deal with a negative situation?" etc.
I was scheduled the next day to go in to meet with the supervisor.
I had a one-on-one interview in a tiny conference room (sitting across a very small table from the interviewer). The interview was over an hour long. The interviewer asked many of the same types of questions as the phone interview. They are those types of questions where you could be "stumped" really easily if you are nervous. If you're good at verbalizing and talking your way through things, you should be fine. But, if you tend to be shy or nervous you may want to practice beforehand...a lot.
I was scheduled the next day for a phone interview role play session with the interviewer/supervisor. The interviewer plays a student (an outgoing/eager one and then a shy/reluctant one). You have to pretend (awkwardly so) that the interviewer is, in fact, a student and you have to sell them on UofP. It is really hard. This is the make or break part of the interview, clearly. My approach was to keep everything positive and to ask the "student" lots of questions and it seemed to work well. However, it is difficult to do this knowing full well you do not know the "Phoenix Way" and could sound like a complete moron in front of your potiental boss. This process took about 30 mins. I had to do each scenario twice. Once, "cold" not knowing anything about the situation. The second time was after the interviewer/supervisor complemented me on things I said/did right and corrected things I said/did wrong. The interviewer asks you to correct specific mistakes in the second exchange with the "student". This, to me, was challenging to do with no preparation and not knowing how I am expected to do things. I guess that's the point.
I was told I could get a follow up call about the next stage(s) in the process.
These involve a second interview, this time with higher management. Also, an extensive background check (credit, school, criminal, traffic, employment) which I was told could take weeks.
The interview process is very, very extensive for what is an entry-level job.
Interview Question – What are some ways you have experienced a supervisor not deal with things correctly? View Answers (2)
I applied online and the process took 3 days - interviewed at University of Phoenix in April 2009.
Interview Details – Group interview - When I arrived to the group meeting there was no facilitator, once she arrived she said to mingle with other potential candidates. This was obviously a behavioral analysis. Later we had to present and speak about another individuals qualifications
Interview Question – Most challenging duty of an enrollment counselor Answer Question
Very Easy Interview
The process took 4+ weeks - interviewed at University of Phoenix in July 2009.
Interview Details – I was contacted approx a week after submitting my resume. After that the following day I was scheduled for an interview. Once I go there the interview consisted of filling out the application and background check information as well as a bid for your schedule request. Once you complete the paperwork you are then required to wait until 2 hiring managers come and interview you.. During that interview you are asked to role play and questions about how the position would fit you and your prior work history. After that they tell you to go back to the recruiter and they tell you backgrouind check takes about 7-14 business days and if you are chosen they will contact you. After that I was then contacted that same day advising me that I was selected to comeback for a second interview. I then interviewed in a room with one manager and other applicants. I am then asked more questions about how the job fits my goals and the UofP philosophy. After that I was sent an email explaining that I was selected to continue further in the hiring process contingent on me passing the background check. I was then informed to be available at all times so that someone could contact me to verify the information I provided on my background check.
Negotiation Details – I haven't been given an official offer as of yet. I will comment when that occurs.
Very Easy Interview
I applied online and the process took a day - interviewed at University of Phoenix in July 2009.
Interview Details – There were two phone calls, they each consisted of 10 minutes of questions that I thought were very valid and benficial to the job description. They asked me to refrain from asking salary questions until our face to face interview. I am scheduled for that session tomorrow morning. Very positive so far.
I applied online and the process took a day - interviewed at University of Phoenix in June 2009.
Interview Details – After submitting my resume to the hiring manager, I was contacted to attend a group meeting to learn more about the University and the position. At the meeting, we were paired and asked to introduce the person we paired with. After all of the introductins, we were asked to complete our applications and background check authorizations, and that some would be selected to return for a panel interview.
1 person found this helpful
Pros: “The pay is fair and for the most part everyone gets along really well and it is a fun and inspiring environment to work in. Being around student is always fun, but Phoenix does offer a lot…” “The pay is fair and for the most part everyone gets along really well and it is a fun and inspiring environment to work in. Being around student is always fun, but Phoenix does offer a lot of staff events and other things to keep the ir employees motivated.” – Full Review
Your feedback has been sent to the team and we'll look into it.
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
Simply post an anonymous review for a recent interview experience or current/former employer. Your post is anonymous – and if you're worried someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks –