University of Phoenix
University of Phoenix Finance Counselor Interview Questions & Reviews
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Finance Counselor Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 3 weeks - interviewed at University of Phoenix in February 2010.
Interview Details – I was hired back in 2006 so things are a lot different now. I originally applied to be an enrollment counselor, but ended up getting a finance counselor position. I had a relative working at UOP who turned in my resume and it took almost three weeks to hear from them. I had to pay to fly out to Arizona since I was out of state and the interview took place in a huge room where there were chairs set up as a circle throughout the room. I was interviewed by five to seven people at the same time, I can't remember because it was so long ago. I felt really good with the interview, they laughed at some of the things I said, so I thought that I had gotten the job. Before I left one of the individuals interviewing me came out into the waiting area and told me that they thought I would be better suited as a finance counselor and that they wanted to set me up with an interview with someone in HR the next day before my flight left. The next morning I interviewed with a really nice lady in HR and I felt bad because I had to bring my suitcase with me because I was leaving to the airport right afterwards and I had been having a taxi take me everywhere. I felt it was unprofessional of me, but I had no choice and the HR lady was super nice about it. I don't recall any questions she asked since it was so long ago, but nothing stands out in my mind as difficult or caught me off guard. After the interview she said she would send me an email with some "test" questions. They were basically questions on how you would respond to an email from a student based on certain situations. A day later she called and offered me the position. Overall it took about 3 to 3 1/2 weeks to get hired.
Interview Question – Nothing that I can remember. Pretty basic. Answer Question
Negotiation Details – I didn't negotiate because I didn't have any experience.
Finance Counselor Interview (Neutral Experience; Average Interview)
I applied through an employee referral and the process took 2 days - interviewed at University of Phoenix in April 2010.
Interview Details – I submitted my application online. A friend of mine who already works for the company referred me and also forwarded my resume to a recruiter. I received a call the next business day and did a phone interview. I was caught off guard as I was on my lunch break from my current job. Surprisingly she asked me to come in for an in-person interview the very next day. I went in and had an interview with 2 hiring managers. Each asked me pretty standard questions pertaining to the position. I was then asked to do a roll-playing exercise where 1 of the managers was a customer at a Fitness Center and I was the trainer. They wanted to cancel their memebership and I was trying to keep them from doing that.
Before and after my interview I encountered a total of about 15 other people interviewing for positions in the waiting area and hall.
Overall I felt the interview went well but I received a very impersonal email an hour later telling me I was not chosen. The company seems very strict on their guidelines and rules and very impersonal.
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