University of Phoenix
2.8 of 5 605 reviews
www.phoenix.edu Phoenix, AZ 150 to 499 Employees

University of Phoenix Financial Advisor Interview Questions & Reviews

Updated Jun 3, 2014
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Accepted Offer

Positive Experience

Average Interview

Financial Advisor Interview

Financial Advisor
Phoenix, AZ

I applied online and interviewed at University of Phoenix.

Interview Details – I had one interview and it was a behavior based interview. They like to hear that you're confident and you need to make sure you ask a follow up question.

Interview Question – Most difficult situation was being confronted about gossip that was not true. Also, a lot of the students get upset about how long the financial process takes and it is out of your control   Answer Question

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Accepted Offer

Neutral Experience

Easy Interview

Financial Advisor Interview

Financial Advisor
Phoenix, AZ

I applied through other source and the process took 5 days - interviewed at University of Phoenix.

Interview Details – This was 7 years ago but I was called randomly after posting my resume on another site. I walked into a "ballroom" on the day of my interview and sat with two people who asked me behavior based questions. I was emailed a test to take at home. I was called two days later with an offer.

Interview Question – I do not remember but they are pretty common questions referring to difficult times you had with a customer or co-worker.   Answer Question

Negotiation Details – You can't negotiate for these positions. You hardly get raises that account for

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Financial Advisor Interview

Financial Advisor
Phoenix, AZ

I applied online and the process took 4+ weeks - interviewed at University of Phoenix.

Interview Details – 2 interviews. 1 phone, 1 in person.
phone interview was just an easy screening. asked very basic behavioral questions. took no more than 15 min.
next interview was in person with hiring manager. Questions were targeted towards your retention and customer service skills.
"if you were a personal trainer and one of your clients wanted to quit, what would you tell them?" This obviously shows how good you are at retaining customers (in this case students that want to quit their program)

Interview Question – "if you were any kind of fruit, what would you be and why?"   Answer Question

Negotiation Details – Received a phone call a few days later from the recruiter. The offer was a lot lower than I expected for an "advisor" role but after working there I realized its more of a phone-based customer service role.

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Accepted Offer

Positive Experience

Average Interview

Financial Advisor Interview

Financial Advisor
Lenexa, KS

I applied through an employee referral and the process took 3 weeks - interviewed at University of Phoenix in May 2012.

Interview Details – During a 3 week period, I applied, had to take an online assessment, was called for a phone interview, had an in-person interview with 2 managers, and was offered a postion the next day pending a background check. Overall, despite being extensive, it was a very positive experience. I thought everyone I interacted with was very kind, unlike what I read from previous reviewers.

The interviews are made up of behavioral interview questions. Take your time. I had a good 3 minute pause before I answered one question. They are seeing how you "reacted" in the given situation. They aren't difficult questions, it is just sometimes hard to think of an event from your past to answer it.

I also asked 3 questions at the end of the interview. "What are some challenges can I expect in this position?" "What are the career paths I can take if offered this position?" It is important that you seem interested in this company. "How much will I make?" is not a good question.

Finally, SMILE! It truly is contagious.

Interview Questions

  • What is a time you had to go out of your way to help a customer or coworker?   Answer Question
  • What is a time you had difficulties with time management?   Answer Question

Negotiation Details – There is no negotiation. The pay was good, so I was fine with that.

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