University of Phoenix Interview Questions

Updated Sep 16, 2014
Updated Sep 16, 2014
216 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1.  

    Enrollment Recruiter-special Sector (Experimental, New Role) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I was recruited to fill a new role that wasn't officially in the system, so materials and online testing were actually not applicable to this position. The entire IT/online component of the application process was a bit of a disaster. I continued to get links saying I had not completed some online testing even though I had, and the salary email and the rest of the information sent to me did not match what I had been told by the hiring manager. Also, for a relatively low-paying job, asking the applicant to create a PowerPoint presentation under a limited time schedule that could be used to market the school almost seemed like free marketing consulting particularly as the job I was applying for did not require such a presentation necessarily. The hiring manager also made a statement to me in the call confirming their offer that was professionally a bit insulting I declined the offer.

    Interview Questions
    • Being asked to create a PowerPoint presentation in a very short time and then being asked to present it in a conference room without having started the job or being given information to use was a bit extreme.   View Answer
    Reasons for Declining

    There was too much confusion in the system, the pay confirmation was not what was agreed upon, and the hiring manager made a statement in the confirmation call that was professionally insulting.

    Declined Offer
    Negative Experience
    Difficult Interview
  2.  

    Enrollment Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    You apply online and within a few days are asked to take a behavioral assessment online--basic time management, agree/disagree questions. If you pass the assessment they schedule you for a phone interview. After the phone interview you will have an interview with the hiring manager. They ask you basic behavioral questions where they want specific examples from your work history.

    Interview Questions
    Accepted Offer
  3.  

    Admissions Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 3 weeks - interviewed at University of Phoenix.

    Interview Details

    Group interview where everyone is asked the same question around the table. Everyone gets to hear each others' answers. Prior to this there was a phone interview, but typically for most jobs at UOP, they do a mass hiring in groups.

    Interview Questions
    Negotiation Details
    I was told the pay and that it was non-negotiable, so I wasn't provided the opportunity to negotiate.
    Accepted Offer
    Neutral Experience
    Average Interview
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  5.  

    Enrollment Advisor Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 3 weeks - interviewed at University of Phoenix in June 2010.

    Interview Details

    You will get a random call from a recruiter, if you answer be prepared to start the interview immediately. I would suggest not answering the phone if a random number comes up and call back when you are ready. They will ask a lot of questions that would make more sense if you went through a training program. Prepare yourself by practicing scenarios in which you are retaining a student who wants to quit.

    Interview Questions
    • How would you retain a student who decided that school was too hard and wanted to quit or take time off?   View Answer
    Negotiation Details
    None, everyone is hired at the lowest base pay.
    Accepted Offer
    Neutral Experience
    Average Interview
  6. 1 person found this helpful  

    Academic Counselor Interview

    Anonymous Interview Candidate  in  Raleigh, NC
    Anonymous Interview Candidate in Raleigh, NC
    Application Details

    I applied in-person. The process took 2 days - interviewed at University of Phoenix.

    Interview Details

    There were two parts. First I interviewed with a panel of all directors, which lasted about 40 minutes. Then I had an interview with the hiring manager and another director which lasted about 30 minutes.

    Interview Questions
    • I anticipated all the questions that were asked. If you do your homework, the interviews should not be difficult at all.   Answer Question
    Negotiation Details
    Easy, the hiring manager was nice.
    Accepted Offer
    Positive Experience
    Average Interview
  7. 2 people found this helpful  

    Enrollment Advisor Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 2 weeks - interviewed at University of Phoenix in June 2010.

    Interview Details

    You will get a call unexpectedly, if you answer be prepared to start the interview immediately. I would advise not answering and calling back when you are prepared. The face to face interview was easy, that really comes down to whether the interviewer likes you or not. Either way, if you can make it past the phone interview, you probably have a great shot at getting past the face to face.

    Interview Questions
    • How would you handle a student who wanted to quit school after they received their first Pell Check disbursement?   View Answer
    Accepted Offer
    Negative Experience
    Average Interview
  8.  

    Outbound Contact Specialist Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    interviewed at University of Phoenix in June 2014.

    Interview Details

    Multiple phone interviews with Talent Acquisition. One face to face interview with a hiring manager that lasted no more than 10 minutes. She was given two specific questions to ask me ahead of time so there was nothing to discuss or explain. Made me think her role is that of a puppet.

    Interview Questions
    Negotiation Details
    No "negotiation phase". It was more like this is the offer, sign if you accept.
    Accepted Offer
    Easy Interview
  9.  

    Academic Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at University of Phoenix in August 2012.

    Interview Details

    This position was easy enough to get an interview, but the interview was over the phone with a recruiter. Standard questions were asked about experience. As for the interview process, had I gotten past the first interview, there would have been a second interview with somebody actually from the company.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  10.  

    Enrollment Advisor Interview

    Anonymous Interview Candidate  in  Bakersfield, CA
    Anonymous Interview Candidate in Bakersfield, CA
    Application Details

    I applied online. The process took 3 weeks - interviewed at University of Phoenix in July 2014.

    Interview Details

    Applied online a week letter I received an email to take three assessments. After passing the assessments there is a phone interview, after successfully passing the phone interview you will move on to the face-to-face interview.

    The face to face interview is a panel consisting of two people. It is a behavioral type of interview most questions begin with "Describe a time when you....". They are looking for a specific answer and if you do not give them the answer they are looking for they WILL write you off.

    My tips for you: Know the position and what it entails and be able to explain exactly what the position is and how potential students are contacted. Also, study all of the questions on here and have an answer that relates to what they are looking for. The director told me they are seeking a hard-working, self-starter.

    Interview Questions
    • Describe a time you used time management and what steps did you use. Describe a time you used logic and good judgement.   Answer Question
    No Offer
    Average Interview
  11.  

    Enrollment Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at University of Phoenix.

    Interview Details

    I have applied for 2 positions, one is still in the loop. the other one got rejected.

    Submitted a resume online, and received an online assignment email next day. I took the online tests and they sent me an auto-rejection email a weeks after.

    No Offer
    Neutral Experience
    Average Interview

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