University of Phoenix Interview Questions

Updated Oct 15, 2014
Updated Oct 15, 2014
223 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Enrollment Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at University of Phoenix.

    Interview Details

    application submitted through friend, phone interview, panel interview, then hired. This was 8 years ago, the process has changed since then. Now all positions are applied for and considered through career builder. Referral is a plus and preferred.

    Interview Questions
    No Offer
  2. 1 person found this helpful  

    Academic Advisor Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 3 weeksinterviewed at University of Phoenix in October 2013.

    Interview Details

    Filled out an interview online.
    Emailed to fill out an assessment.
    Phone Interview a week later.
    In person interview a week later.
    Phone call a week later with an offer.

    Interview Questions
    • A time you had to overcome a challenge? All pretty standard.   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Academic Counselor Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 6+ weeksinterviewed at University of Phoenix in October 2013.

    Interview Details

    I completed the application online with Apollo Group and withing two day I received an invitation to take an online assessment. If you pass the assessment you will move on to a phone interview with a recruiter. I didn't get a phone interview until a month after takin the assessments. I was asked 4 questions and I did all the talking. The recruiter spent most of the time writing my answers down. The next step was a face to face interview. The face to face was very disappointing. I arrived 15 minutes early but my interviewers were 10 minutes late. This was the first red flag. The entire interview lasted 20 minutes and it was so cold and awkward. They never talked backed an the line of questioning did flow at all. None of the questions pertained to counseling or education at all. This was the second red flag. I was also informed that the position would possibly be phone/email only advising. That was the third red flag for me. at this point I was disgusted with the interview and was ready to leave. Two days later I received my rejection email.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
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  5.  

    Finance Advisor Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 2+ monthsinterviewed at University of Phoenix in October 2013.

    Interview Details

    Applied Online and compeleted an assessment. Recieved a call from an HR Business Partner and had a phone interview. At the end of the interview I was scheduled for a face to face interview with two managers. The interview went pretty well once I figured out how to get to the building - no driving or parking instructions were provided by HR nor were any phone numbers to call should I need assistance - the interview lasted about an hour and I felt excited when I left. I was called the next day and offered a position contingent upon a background check. The check took about 10 days and then I was called and told I would be contacted with a start date - originally I was told the start date would be November 4 - then I was told it might be November 18th - ultimately I started on 12/2/2013. The time between my first offer and actually getting a start date was three weeks - I really wondered if I actually had a job or not - but once I got my start date I felt a little better - even though it was still another month before I finally got working.

    Interview Questions
    • Please describe a time when you had to convince someone to make a difficult decision. What did you say or do and what was the outcome?   Answer Question
    Negotiation Details
    There is no negotiation for salary - they tell you upfront so you know what to expect before you even get an offer.
    Accepted Offer
    Positive Experience
    Average Interview
  6. 1 person found this helpful  

    Enrollment Advisor Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at University of Phoenix in September 2013.

    Interview Details

    You apply electronically through their website and if selected, receive an invitation to take a series of tests to assess your supposed suitability for the job. If you make it past this screening, you receive an email invitation for a phone interview, which, if successful, leads to a final face-to-face interview (I've heard of some people having a phone interview as their final interview).

    I made it through to the final, face-to-face interview. The phone interview was brutal, lasting about an hour. My head hurt afterward. The questions are of the "behavioral" interview classification, where they ask you to elaborate on scenarios where you demonstrated and performed a certain way in the workplace. Example: "Describe a time where you were forced to make a decision at work you didn't want to make. What was your thought process and what was the decision?"

    The final interview was more of the same, and you're told this in the phone interview. I had read reviews of final interviews lasting more than an hour, so when mine was less than that I didn't take it as a good sign - although I was relieved it was over. Too much to endure for such an entry-level position! I knew I was over-qualified walking in (so did my interviewers) and I was already an instructor with the University so I didn't know what they expected - they knew my work history from my resume and phone interview so I have no idea why they would even interview me further knowing they wouldn't hire me. I have several friends in other states who have gone on numerous interviews to no avail as well, and everyone knows this is a call-center type of job, with quotas, in a call-center environment with a lot of turnover. What on earth could they be looking for? My interviewers and I both knew it was a job I could do in my sleep.

    Interview Questions
    • The questions were all of the same level of difficulty. My example above: "Describe a time where you were forced to make a decision at work you didn't want to make. What was your thought process and what was the decision?" Having to sift through many positions in my work history over the years to come up with this exact scenario from that one job, and then expound on it, was exhausting. This is a better position, I think, for a recent grad who hasn't worked too many previous jobs.   View Answer
    No Offer
    Neutral Experience
    Difficult Interview
  7.  

    Finance Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at University of Phoenix.

    Interview Details

    Telephone interview with an HR representative followed by a face-to-face interview with two managers.

    Interview Questions
    Negotiation Details
    No negotiation, all employees start at the same rate for this position.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Enrollment Manager Interview

    Anonymous Interview Candidate in Costa Mesa, CA
    Anonymous Interview Candidate in Costa Mesa, CA
    Application Details

    I applied online. The process took 5 daysinterviewed at University of Phoenix in September 2013.

    Interview Details

    Send in your resume and work as a counselor and enroll student, get promoted

    Interview Questions
    • Why do you want to be a manager? How does that make you feel?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Finance Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Hiring and Interview process have changed significantly over the years and I expect they will continue to change as time moves on. The hiring process usually starts with the training team who sort through applications and resumes. Actual interviews in later stages are usually conducted by active managers and director.

    Interview Questions
    • Expect questions related to customer service, core values of the university, working with difficult team members and customers.   Answer Question
    No Offer
  10.  

    Workforce Solutions Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone screen is first followed by a live interview with hiring manager and regional manager.

    Interview Questions
    • All interview questions were typical and common with those of other companies.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied through a staffing agency. The process took a weekinterviewed at University of Phoenix.

    Interview Details

    The Austin location goes through staffing agencies and you will apply online with them and be called in for a quick face-to-face interview. They then schedule you for a group interview where the University has a presentation and slowly pulls each person back for 1-1 interviews. They ask typical questions for cold-call sales and then send you back to the big room - if you did well.At the end of the process, those left will move on to the third portion which is a role play phone call.

    Interview Questions
    • The cold call role play was not expected and the manager will call you and pretend they are a student who inquired online. They will be difficult and your goal is to get them in to the school or enroll. You have to do this without knowing anything about the programs and tuition so it is just a way to see if you can overcome no and not sound to pushy.   Answer Question
    Negotiation Details
    They hire you Temp to Perm through an agency so there is no negotiation
    Accepted Offer
    Neutral Experience
    Difficult Interview

See What University of Phoenix Employees Are Saying

 Current Anonymous Employee

Pros: “The pay is not bad and you can expect raises. Plus, at the end of the day you can say you helped someone on the road to education.” Full Review

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