Urban Outfitters
3.0 of 5 426 reviews
www.urbanoutfitters.com Philadelphia, PA 5000+ Employees

Urban Outfitters Customer Service Representative Interview Questions & Reviews

Updated Nov 3, 2013
All Interviews Received Offers

Getting the Interview 

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Interview Experience 

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Interview Difficulty 

4 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Anonymous Employee

Interviewed at Urban Outfitters

Interview Details – Very straight forward. Come and answer basic questions regarding work history, hobbies etc... It will be a very laid back interview where it's more like a conversation between friends.

Interview Question – There's not really a "difficult" question. All are very basic. You will be answering phones and speaking with customers who want to place an order or complain about how the shipping department messed up their order.   Answer Question

Negotiation Details – No negotiation available. If you don't want the job they will find another person to fill the position.

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Trenton, SC

I applied online and interviewed at Urban Outfitters.

Interview Details – The interview process was really easy. The interviewing manager was kinda hippie-ish, it wasn't your normal interview process. We just talked about random things and he asked me a few questions about my work history then explained the job and hired me on the spot. The interview was just two people chilling and talking about random stuff. It was sorta like hanging out with a new friend getting to know each other. Just be relax because it's a super relaxed experience. Training was simple enough. It's only 1 week however and your last two days you'll be on the phone for a couple of ours. The first day on the phone we shared calls with a seniored associate and it was simple, no pressure, easy, and quick. The last day we took calls for about 3 hours with about 3 floor walkers. That was a little bit more hectic because there wasn't 1 person for each trainee so you had to adlib with the customers and do your own research while you waited for help. The training area was so much cleaner than your actual seats. Before you take calls you take a test if you pass they show you your new seats (which mine was dirty, chair was missing, and programs weren't working) if you fail the test they walk you out the front door. Don't worry the test is super easy and open book. Unfortunately on the last day they give you your schedule without consulting what days you need off and they will be the worst schedules available. Be sure to tell your interviewer if you need specific days off. Don't expect to work mornings or keep a regular schedule. Also, no drug test.

Interview Question – easy. just talked.   Answer Question

Negotiation Details – Didn't negotiate. He just told me about the job, what they pay was, offered it to me and I took it. $9.50/hr

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Trenton, SC

I applied online and the process took 1 week - interviewed at Urban Outfitters in August 2011.

Interview Details – Applied online, Was called in for an interview quickly as I have Call Center experience. Sat in director's office and basically shot the sh*t, He is an awesome guy. Asked the standard where do you see yourself in such and such years, why do you want to work here etc. We discussed his background as well as mine and I was offered the job right then and there

Interview Question – During employment I applied for a different position and was asked to provide step by step directions on how to make a ham and cheese sandwich, This job is creative and loves thinking outside of the box.   Answer Question

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No Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Anonymous Interview Candidate

I applied through other source and the process took 2 weeks - interviewed at Urban Outfitters in January 2008.

Interview Details – Typical one on one interview. Questions were asked about my previous work experience and references were also requested. At the end of the interview I was asked if I had any questions.

Interview Question – Give an example of when you provided good customer service.   Answer Question

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