Glassdoor is your free inside look at Urban Outfitters interview questions and advice. All 187 interview reviews posted anonymously by Urban Outfitters employees and interview candidates.
Accepted Offer – Interviewed in Louisville, KY – Reviewed May 8, 2013
Interview Details –
Applied online after becoming aware of an opening and recieved an email about a week later requesting I go to a group interview. The interview was me and 6 others in the employee lounge with the head of the women's department. We went around the group in a very casual manner answering questions about our styles, past jobs, and future career goals. Over all it was about twenty minutes. Half an hour after leaving that interview I recieved an email requesting me for a second the next day.
This second interview was 3 others and myself on the sales floor with the store manager. Very casual again, going around and answering a few questions about our past jobs, styles, and why we wanted to work there (I thought I did really badly). This interview was about 15 minutes.
A week later I recieved an email requesting I fill out a timed online survey. It was a scale 1-10 agree/disagree survey over ethics and in-store morals. Super easy.
Half an hour after completing this survey I got an email informing me of my employment!
Interview Question – What blogs or celebrity do you look towards for fashion advice? View Answer
No Offer – Interviewed in Carlsbad, CA Jul 2012 – Reviewed May 7, 2013
Interview Details – It was a group interview, basic questions about retail and why you would like to work for the company. All in all it was pretty relaxed.. (STYLE MATTERS .. remember that!)
No Offer – Interviewed in Walnut Creek, CA Nov 2012 – Reviewed Apr 29, 2013
Interview Details – I applied the first time during open interviews in November 2012. I didn't have any retail experience, which is probably why I wasn't hired. I reapplied in March, the day the open position was posted on the UO career website. I received an email for an interview a few days later. At that time, I was volunteering at a thrift store and had job experience. It was supposed to be a group interview, but I was the only candidate that showed up. I thought the interview was great, but didn't receive the job.
Interview Question – What are the current fashion trends? Answer Question
Accepted Offer – Interviewed in New York, NY – Reviewed Apr 28, 2013
Interview Details – I went to on of their job fairs, filled out application then was put into a group interview with 2 managers asking us general question. Once that was finished if considered they email you a test to take. If this is passed then they bring you in for a second interview. Upon this you are either hired or not.
Interview Question – Last time you had great customer service and a time you did not Answer Question
Negotiation Details – No negotiation
Accepted Offer – Interviewed in New York, NY Sep 2012 – Reviewed Apr 27, 2013
Interview Details –
I applied online and got an e-mail two or three weeks later inviting my to an open interview in the 5th Ave location. I got there ten minutes early and there were around 100 people. They hand you a paper application if you're 18 years old and you re-fill it out. It's the same one you fill out online. I was one of the first ones finished so I was in the second group called up, placed with 7-8 other people. One guy asked a question and we'd answer one by one. He asks:
1) Why Urban?
2)Best customer service experience
3)Describe best job
4)If you had dinner with anybody, dead or living, who would it be?
Group interviews might be scary, but use it as an opportunity to observe others and find a better answer in your head. I knew most of the questions off Glassdoor already, so I was prepared. I made the interviewer laugh a lot so I was feeling good. It's not really about your resume, more about your personality + looks. Surely enough, one hour after the interviews ended, I got an e-mail back asking to take a survey from the hiring manager in the SoHo location. It's a pass or fail ethics survey so answer right. I had already taken it for Anthropologie, so I e-mailed back right away and he looked up my survey.
One day later, I didn't get a response so I asked if there would be any chance for me to get a second interview. The hiring manager said yes and set me up for an interview that Friday. This time I had a one-on-one in the fitting room area with the assistant store manager who was so sweet. She asked
1) What do you have to offer that other candidates do not have
2) Why Urban
3) If you were an animal what would you be
4) If you saw a co-worker stealing, what would you do? What if it was a manager stealing?
I didn't have my resume on hand and we couldn't figure out who interviewed my in the open interviews so she told me to e-mail the same hiring manager who got me the second interview and give him two references. I did so as soon as I left the store.
For some reason, I didn't get a call back and I e-mailed the hiring manager once again asking about the status of my application. There's not much communication in the store so another hiring team leader e-mails me about a second interview with a department manager so I went to that one as well. She asked the same questions, but I didn't feel so good because it was my third interview while others only had two.
I e-mailed the same hiring manager I've been e-mailing for the past week, telling him about my experience with the two managers and thanking him for the consideration. The day I was feeling depressed about not getting any jobs, I got a call and e-mail about a job offer.
Interview Question – If you could have dinner with a person, dead or living, who would it be? Answer Question
Negotiation Details – I didn't negotiate. Was offered 9.50 with no retail experience
No Offer – Interviewed in Los Angeles, CA Apr 2013 – Reviewed Apr 25, 2013
Interview Details – Submitted application, contacted by email 3 weeks later for group interview, I rescheduled for a personal interview on that same day. I went to the interview and it was just me and the operations manager. It was casual and comfortable and went extremely well as she was impressed with my answers, after the interview I was told that I'd definitely be hearing from her. Never did. Sent a follow up email, was contacted saying that I apparently didn't match up with any position.
Accepted Offer – Interviewed in Gap, PA May 2011 – Reviewed Apr 16, 2013
Interview Details –
Must apply in person
Was no interview they just showed you the building and called if hired
No drug test
Interview Question – No questions were asked. They just told you about the job Answer Question
Accepted Offer – Interviewed in New York, NY Sep 2010 – Reviewed Apr 15, 2013
Interview Details – Group Interview. Very easy, just be yourself and let your personality shine through. Individuality is encouaged.
Interview Question – The uestions were all fairly easy. They definitely ask about past experience and why they should hire you over everyne else, in front of everyone else. Answer Question
Negotiation Details – I didnt have much experience and they offered me much more than I was working for so I accepted.
Accepted Offer – Interviewed in Edison, NJ – Reviewed Apr 11, 2013
Interview Details –
I applied online and got an offer to come in for an interview. I was given two Wednesdays (the upcoming one or the week after). I came in the week after. It was a group interview with three other people so nerves can get it the way of answering questions to the best of one's ability. Just take a few good breaths and put forth as much of your persona as you can while answering coherently. The men's team lead conducted the interview which consisted of basic retail questions and a few about fashion. We would all chime in when we could. There was one question where I mentioned loss prevention. If you are comfortable with that, I would suggest bringing it up at the first opportunity. UO loves people with retail experience and for them to hear someone who knows something big as loss prevention and uses it to answer a question is a big thumbs-up. After that was done, he released us and said to expect a follow-up soon. As I was walking out, I couldn't help but notice a Big Lebowski drinking glass and went to look at it. As I was doing that, the team lead stopped me with a little slip of paper with a link to an ethics quiz. This means you got through to the next round.
The quiz is very similar to the quizzes one will answer when applying to other jobs. Questions range from loss prevention to drug use to basic morals in the workplace. Read those all carefully because some are worded in a way that may sound one way but really is the opposite.
I waited about 5 days with no call and by then I was getting very sad :(. But almost a week later, I got a call for a second interview that would happen the following day at 9am. I met with the store manager and she assessed me on loss prevention, my supervising experience, and told me about how she runs her store (hours, procedures, etc). She took two references and my resume and said she would call me soon.
Two days later, I got the call with the offer.
TIPS (I know y'all like these): The company is HUGE on social networking and connecting to the younger crowd. Mention Instagram, Facebook, Pinterest, Tumblr, etc because they all utilize those daily. If you have a lot of retail experience (keyholding/supervising experience is a plus), find a way to incorporate that into how you talk. That will definitely set you apart from others. Keep in mind, many people want to work here. That is why most stores hold interviews weekly. Bring a fresh personality. Try to calm your nerves and really connect with the interviewer. Dress like you shop there. I know you may feel like it's wrong for them to judge incoming hopefuls but that is retail; they are selling a certain image and they want to hire those who can put that image out and boost the store's profit. Also, bring multiple resumes at EVERY interview you may go to. It does not hurt to have extras and they will notice that you are very prepared.
Negotiation Details – Manager tried to match my most recent raise but was only able to approve a quarter less. Not complaining.
No Offer – Interviewed in Jacksonville, FL Apr 2013 – Reviewed Apr 14, 2013
Interview Details – I applied online and was sent a email the next day about scheduling an interview for the next week. It was a group interview with me and two other people (one of the people was friends with the interviewing so I felt screwed from the beginning). Basic interview questions.
Interview Question – Which department is your favorite at UO? Answer Question
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