Urban Outfitters

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Urban Outfitters Sales Associate Interview Questions

Updated Jan 18, 2015
Updated Jan 18, 2015
342 Interview Reviews

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Sales Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person – interviewed at Urban Outfitters.

Interview Details

It was a group interview, with about 20 applicants. One thing I remembered was that someone asked about the employee discount. I think this caused her not to get hired. Don't ask before you're hired!

Interview Questions
  • I don't remember....but in a group interview - participate! be positive! It worked for me   Answer Question
Accepted Offer

Other Interview Reviews for Urban Outfitters

  1.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Urban Outfitters.

    Interview Details

    I first applied online and then waited a few weeks. Then I got an email to fill out an ethics test online. Another week or so passed and I got an email to come to the store for a group interview. The interview went well, but they said nothing after. A week later they emailed me to come in for another group interview. This interview also went well, but they said nothing as we left. Another week later I finally got a call back with a job offer. They told me my pay and I accepted. It was ridiculously drawn out for such a simple position.

    Interview Questions
    Accepted Offer
    Average Interview
  2.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Urban Outfitters.

    Interview Details

    I had two interviews. The first one was a group interview but two people did not show up, so it was me and one other individual. The manager interviewed us first and then I got a call two weeks later for an interview with the store manager. Then got hired the week after.

    Interview Questions
    • There were not any surprise questions - very straightforward   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Urban Outfitters.

    Interview Details

    I filled out an application and a week later was asked to take a survey. Two weeks later I was invited to a group interview. There were only 3 other people in my group. The interview was laid back and extremely quick. It took less than 10 minutes which was kind of odd. We were asked simple questions like : "why should we hire you?" ,"availability?", "what do you like about Urban Outfitters?" and "What do you know about customer service?" . It was simple but didnt feel like a proper interview.It was very rushed. Overall it was easy and would recommend applying.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Sales Associate Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Urban Outfitters.

    Interview Details

    I first filled out a very detailed application online before being emailed about a group interview. Questions were very simple - we answered in a round robin fashion, with the interviewer even answering the questions herself. Be personable, charming and dress as if you shop at UO if you want a chance at being hired. They hardly care about past retail experience so long as you can answer questions about LP. I was emailed a test to take online before being called about a second interview with the store manager. My second interview was very laid back and took less than 10 minutes. He asked what I do in my spare time to see if I was a good fit; nothing about experience really. Got a call about a week later. Entire process took about two weeks.

    Interview Questions
    • What is loss prevention? What is your spirit animal? Time you gave great customer service? Best and worst customer experience you've had? Why you want to work at UO? Where you get your fashion inspiration from?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Urban Outfitters.

    Interview Details

    Applied online through the website. Got a call & email from the store I was applying for. Brought in to fill out another application. Brought in to have a group interview with really easy and fun questions. Called back in again to do another interview with similar questions. Was hired by phone.

    Interview Questions
    Accepted Offer
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Urban Outfitters in November 2014.

    Interview Details

    Applied online through a pretty simple online application procedure. Received an email about a week later regarding availability for an interview. The initial interview procedure is done in groups of about 4-5 people by an employee. The atmosphere is relaxed as expected and its encouraged that you dress in a way that expresses your typical style. Everything is pretty much done online, no phone calls or anything.

    Interview Questions
    • Pretty typical questions that you would expect in such a setting, such as where you shop and such. The most difficult question is was primarily centered around the notion of loss prevention and what actions you would take to help prevent it.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  8. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Urban Outfitters.

    Interview Details

    Like most people who have reviewed, I applied for the position online. It took about two weeks until I received an e-mail inviting me out for a group interview.

    The group I was part of was relatively small (4 people, myself included) and we were each given a mini questionnaire to fill out with simple topic questions like "Tell us a random/interesting fact about yourself" and "What is your spirit animal?" We each took turns reading our responses to the questions to get to know each other, and then the interviewer posed more questions that anyone could jump in and answer.

    Overall, the interview was very laid-back and more conversational than anything. The questions weren't anything difficult or unexpected, and the interviewer was very drawn to those who were outgoing and friendly. I definitely had my doubts about landing the position because I have zero prior work experience, let alone retail experience. However, I tried my best to put myself out there as someone who is friendly, easy to get along with, and hard-working. After the interview, we were e-mailed a simple ethics survey to fill out. Two days later I was offered the job!

    Interview Questions
    • What do you think makes for a good work environment?   Answer Question
    • Tell us about a time you had to overcome a difficult problem/obstacle in your life.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a weekinterviewed at Urban Outfitters.

    Interview Details

    Group interview - they sat us down in a circle with 6 other people and asked a series of general sales associate related questions. These ranged from how important is it to know the products, how one would deal with a difficult customer over the phone, when is it acceptable to call your manager, etc. It is important to answer early as everyone answers in a circle, so it's easy for answers to be repeated. Saying something original early is the easiest way to get noticed.

    Interview Questions
    • If you were helping a customer find a pair of shoes and another customer asked to you help them with another project, what would you do/ how would you prioritize the needs?   View Answer
    Accepted Offer
  10. 4 people found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Urban Outfitters.

    Interview Details

    I applied through an online application. (I don't think UO does paper applications at all anymore) and a week later received an email asking me to complete a video interview through Hirevue. You record your answers to the questions and it was super laid-back. They asked questions like what was the last time I received challenging feedback and they asked me to draw a picture that represents me, my style, or just anything about me. Then about a week later I received another email asking me to complete an ethics survey. It asks really obvious questions like "Do you think it's ok to get high before work" and stuff like that. Make sure you take your time doing this because I messed up and answered a question wrong and I really thought it ruined my chances. I got an email a couples days later saying that UO wasn't going to be moving forward with my application. However, about two weeks later I got another email asking me to attend a group interview a few days later. When I got to the store, everyone was really nice and there was three other people in my group. Although it's not all UO cares about, they are looking for stylish people so dress like you would if you worked there! From what I saw, there wasn't any other groups there at the time. The interview was again, really laid-back. We took turns asking questions like, "What is you dream job?" and "When is the last time you experienced great customer service?". It seemed like they were just looking for people with an out-going personality and who would work hard and enjoy it while they're doing it. I was just myself and although I have no retail experience I felt it went really good! It lasted about 30 minutes and then we were told we'd here back by the end of the week. The next day I got a call and was offered a position as a sales associate :)

    Interview Questions
    • Nothing really unexpected! Pretty standard questions about customer service and personality.   Answer Question
    Negotiation Details
    No negotiation phase. I really wanted the job and with no retail experience, I was just happy I got an offer.
    Accepted Offer
    Positive Experience
    Easy Interview

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