Urban Outfitters

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Urban Outfitters Sales Associate Interview Questions & Reviews

Updated Jul 24, 2014
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No Offer

Negative Experience

Very Difficult Interview

Sales Associate Interview

Sales Associate

The process took 4 days - interviewed at Urban Outfitters in December 2009.

Interview Details – this store is just for a bunch of yuppies and hipsters! they hate as fat people! ughhh it was very weird being the only size 12 there, i reall love this store and they lost a lot of sutomers because they did not want me. i will tell everyone! basically it was a group of us and the ones that they hated including me, they told us we can leave and will give us a call which i never recied and its been 1 month

Interview Questions


No Offer

Negative Experience

Very Difficult Interview

Sales Associate Interview

Sales Associate
New York, NY

I applied online and the process took 2 weeks - interviewed at Urban Outfitters in October 2011.

Interview Details – The interview was for the 86th & 3rd location in New York.

The first interview was a group interview (I loathe those) with about 5 people. The questions were more of a survey: How often do you shop online? Who is your fashion role model?

The second interview was also a group interview where the store manager played Darwin.

The store manager was so incompetent it makes me wonder how the hell did she get her job. She was asking us how we stay updated with the latest fashion trends, and when we answered with highly known fashion blogs, she had no clue what they were. So much for staying in the know.

Overall, it was a very unprofessional and unrewarding experience.

Interview Questions


1 person found this helpful

Accepted Offer

Neutral Experience

Difficult Interview

Sales Associate Interview

Sales Associate
New York, NY

The process took 3 weeks - interviewed at Urban Outfitters in June 2011.

Interview Details – Although the process was long, you meet a lot of your management and hiring team along the way.

The first interview was basically a cattle call (literally like 50+ at each of the 2 open calls I have gone to) and small groups with 8-10 people. Basically a "chat" with one of the hiring managers/department managers/store managers. To be honest, here is where you are most judged on face value (i.e. your style, taste, fashion inspiration, what you're wearing that day). No mention of actual work experience. ALWAYS CHECK YOUR EMAIL! My first follow up email got stuck in my Junk mail so I missed my opportunity to take the "test"... luckily i got a 2nd chance and took it. Its not hard or particularly long...Just remember its A JOB, Urban may be laid back but the still want you to seem professional on paper.

Second interview was a week later. I met with the Store manager for about 20 mins talked about style inspiration, some mention of work experience, the "Why Urban?" question, etc. All about how you would work with customers and your style. I don't think you need a particular style like some say (like not everyone is a giant hipster) but you HAVE to have a strong style...if its retro, goth, hipster, whatever you have to show it...I would advise wearing something that reflects your style the most...even if it doesn't seem "professional"

Third interview (yes, there's more), was a meeting with the Women's Department Manager, and it was really "casual" they really push the "relaxed" vibe to get you to "be yourself" so be relaxed and funny and real. Tell stories whenever possible to show your personality. I disagree that you should be aloof and typical "hipster" persona...being excited about the job makes them want you so if you care ACT LIKE IT!

The fourth interview (last one I promise) was over the phone with the Store Manager again. Basically all business...asking about schedule conflicts, if you mind working certain hours, if you go to school, if so what is your schedule, do you mind staying late or coming early...blah blah blah. Then she offered me a job, which was AWESOME after all that work.

Overall, the company has several open interviews but don't think you can get hired right off the bat for wearing cool clothes.They only hired 5 people of the almost 100 people who showed up for the open call. Its going to take FOREVER to know if you even got it (lots and LOTS of interviews) so dont equate a second interview with a job offer. If you need immediate employment look somewhere else. On the other hand don't think you can't get far in the interview process without retail experience because I had NONE. Be personable and knowledgable of brands and your fashion inspirations. Don't be wishy washy, pick a style and go with it! be confident and you have a good chance.

Interview Question – Why Urban?   View Answer

Negotiation Details – I thought that the manager of the store was very accommodating... at least through the process. She allowed me to delay my start date by almost 2 months so I could handle other priorities. I have yet to start but i have gotten information about my training day already, 1 month in advance.


Accepted Offer

Negative Experience

Difficult Interview

Sales Associate Interview

Sales Associate
Calgary, AB (Canada)

I applied in-person and the process took 1 week - interviewed at Urban Outfitters in November 2012.

Interview Details – I applied in store and maybe a week later i got a call to arrange a group interview. At the end of the group interview they gave most people a slip of paper with web link to an online survey quiz thing all about morals. If you didn't pass you didn't get the job.

Interview Question – There were a few odd questions, such as "who is your favourite blog" and "who is your favourite artist"   Answer Question


Accepted Offer

Neutral Experience

Difficult Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 2 weeks - interviewed at Urban Outfitters in October 2011.

Interview Details – I went in to shop for clothes and asked if they were hiring. The manager told me to apply online and they would be in contact with me. I had to go back to the store a week later to check on the status of my application, where I was told to come back the next day for a group interview. I came back for the group interview and they told me they would keep in touch.

 I believe they called me back for a 1:1 interview with the manager. I then was asked to take a personality test and they would call me with my results. I took the test that day and was called later that night to be told I passed the test and they would keep in touch. Within a week later they called me back to ask for my references (they lost my application) and within minutes of them calling my previous employer, I was offered a seasonal job. After I completed my season, they asked me to stay for a full year job.

Interview Questions

Negotiation Details – I did not negotiate with them because I was happy with any salary, but Im sure they would be more than welcome to have a negotiation.


1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Sales Associate Interview

Sales Associate

I applied in-person and the process took 4+ weeks - interviewed at Urban Outfitters in September 2011.

Interview Details – I was recruited to work for Urban in the fall of 2011. For such a basic retail job, I cannot imagine a more competitive experience. It all begins with a group interview. Dress to impress and moreover, dress the way you describe in your application. When I walked in, the manager noted that she recognized me based on my application description/ fashion inspiration. (Also, if you put something lame on your app like "I draw fashion inspiration from me" you're going to get an eye-roll and no one will take you seriously)

The group interview begins and you are asked questions as a group; meaning you either have to speak up first or be prepared to give an answer that stands apart from the rest. Beware of repeating answers, even if you feel the same way. They are interested in two things: Number one, someone who really really values customer service, but not in a generic way. Secondly, Urban wants individuals who are passionate and above all authentic. (A.K.A. Cool and knowledgeable.)

Once you pass the dreaded group interview, they weed out the dummies through an oddly worded personality test. It's unlike those standard I agree/disagree tests, they are long-winded questions meant to test both your ethics and your reading ability. READ THEM CAREFULLY. I can't tell you how many smart people fail because they try to rush through it.

If you make it past the personality test there will be a personal phone interview with the store manager, followed by an in-person interview where they will evaluate you further. Consider the fact that they don't want another suck-up, they want someone who can be cool and friendly at the same time.

Interview Question – What is something you did in a past job that went against company standards?   View Answer

Negotiation Details – They decide what you get paid hourly, it's close to minimum wage.


No Offer

Negative Experience

Difficult Interview

Sales Associate Interview

Sales Associate

I applied online - interviewed at Urban Outfitters in September 2013.

Interview Details – I applied online and was contacted about three days later. All communication throughout the interview process was via email. I went in for a group interview with six other people. There were supposed to be ten of us but some people didn't show up or came late. We went around in a circle answering questions. Why Urban? Other basic questions. What trends have you been seeing lately? Then after forty minutes the interview was over. We went home and I was emailed about the ethics survey. Two days after the survey I was emailed about a second interview. The second interview was with a different manager (There are six total in the store). She asked the exact same questions plus some more difficult ones. As much as I prepared and researched, I still didn't have answers for some of her questions. I didn't dress up as much as the first interview- I wore some regular plain jeans and a plain shirt and flats. The manager told me she would contact me via email. She never did. I received the typical "we went forward with another candidate email" everyone else does.

Interview Question – If you were given two thousand dollars what would you spend it on? What is a challenge you have overcome? If you could be anything in the world what would you be - she gave an example of tying kids shoes or combing dolls hair?   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 1+ week - interviewed at Urban Outfitters in August 2013.

Interview Details – I applied via their website online. About two+ weeks later, I got an email requesting an interview in their store. It was a group interview with 7 other people; they said they were looking for 3 or 4 people to hire, 5 tops. We were taken into the stock room and interviewed by one of the managers and another lead staff member. The questions were pretty basic even for someone like me who has never worked or interviewed for a retail store. Examples: why Urban, what is your dream job, what is loss prevention/how to deal with it, when have you gone against what a supervisor has told you to do, what trends do you see, if we gave you $100 what would you buy, describe the last group work experience you had, etc. Really casual and laid back, too. You didn't have to answer any of the questions if you didn't have a great answer for it; I think I answered all but one. After the interview, they told us they'd let us know about another interview in about two days, but when I got home I received an email for a second interview and also the online questionnaire. The questionnaire is really not as difficult as some reviewers are making it out to be. Just remember you are applying to work at a famous retail corporation and showing up to work high every day would not be acceptable. Lots of questions about fairness in the workspace and drug use. Other than that it's really common sense.

My second interview was a 1-on-1 with the manager. Also very casual, asked similar questions but more personal about who I am as a person and what I am looking for in a workplace and fellow employees. I could tell that they were already really interested in hiring me, showing how important it is to just be yourself in the first interview and definitely show your interest in fashion and specifically that you have the UO "look." After this interview I waited about 4 or 5 days and got a call in the evening offering me the job. I accepted over another job offer.

Interview Question – What is something that most people don't know about you and that we can't figure out from your application or an online search?   Answer Question

Negotiation Details – No negotiations as I had no retail experience. Offered a little over minimum wage in my state.


No Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate
Baltimore, MD

I applied in-person and the process took 2 weeks - interviewed at Urban Outfitters in March 2011.

Interview Details – Simple, two interviews. Went on a job fair and received a follow up call about a week later. Both interviewers were very friendly.

Interview Question – How would you describe your personal style?   Answer Question


No Offer

Neutral Experience

Average Interview

Sales Associate Interview

Sales Associate

I applied in-person and the process took 1 week - interviewed at Urban Outfitters in June 2012.

Interview Details – Was a huge group interview that was unfortunately less about ability and more about who could come up with the most obscure bands and celebrities as answers to the interviewers' questions. Understandable if you realise that they have a particular brand and a particular lifestyle to promote. Overall a friendly, casual interview, but not the right fit for me.

Interview Question – If you could choose any two celebrities to be your parents, who would you choose and why? What music did you listen to on your drive to the interview?   Answer Question

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