Urban Outfitters

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Urban Outfitters Team Leader Interview Questions & Reviews

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Very Easy Interview

Team Leader Interview

Team Leader
Boulder, CO

I applied through an employee referral and the process took a day - interviewed at Urban Outfitters in June 2010.

Interview Details – Most hiring at Urban begins with a group interview. Popular questions include 1) describle what you think is good customer service 2) describe a time you received good or bad customer service 3) describe a time when you went above/beyond a customers expectations 4) states some trends you see popular right now

Interview Question – Most questions are very standard interview questions based around customer service. Just be short and concise, dont bore your interviewer, they've honestly got better things to do than listen to your rant about "thrift shopping"   Answer Question

Negotiation Details – They call you and tell you your pay and whether or not you want to work. no negotiation.

Declined Offer

Negative Experience

Average Interview

Team Leader Interview

Team Leader
Toronto, ON (Canada)

The process took 4 weeks - interviewed at Urban Outfitters in October 2011.

Interview Details – okay, first interview was at a job fair one on one with a team leader. general questions about my experience and what fashion and leadership meant to me. he saw that i had management experience and stated that that was the qualification for team lead but it wasn't lengthy enough for a departmental manager. i was applying for team lead position with the hope of moving up in the company. the interviewer was really nice and i felt good about the interview. got a call the weekend of for a second interview that was a group interview in their stock room that looked like a dungeon...many flights of steps down :O. group interview went well and i felt i was able to stand out. i was told i would be contacted in a weeks time. a week later, got a link in my email for the personality test. completed it, and a week later got an interview with the head visual merchandiser and the store manager. actually i got there early and they were 30 minutes late to interview me. apparently they were waiting for me down at the dungeon...while maybe they should've come up or called upstairs to ask if i had arrived. the manager working told me earlier that he had notified them. there was clearly a communication and time management problem that i found unprofessional. i finally got the interview and made it clear i was applying for team lead....we spoke about my previous sales, management and retail experience . i did feel though that they were not assessing my experience but rather my look, and how i answered the questions, they didn't seem to be paying much attention. anyways got a call three days later with a job offer.

Interview Questions

  • loss prevention questions... the places i worked i really didnt have to worry about that but apparently its a big deal at urban. so rush up on those questions.   Answer Question
  • we have a diverse large group of individuals here, how do you feel you would fit in...   Answer Question

Reason for Declining – i chose to decline the offer because i felt and stated clearly that i was applying for team lead .....and the manager called me to offer me part time sales!!!!!! and it was quite clear that my skills and experience were far above that which i was being offered.... and at minimum wage!!! i then asked why i was offered sales while i applied for team lead.... and she said all the positions for team lead were filled!!! so why did u waste my time for weeks then? just don't call back if your not searching for that position! it was so disrespectful. and a waste of my time. i still love their clothes and culture though. the interview process also helped me become more aware of my skills, abilities and what i could offer a company. they missed out on me.. not the other way around ;). good thing i kept my current job during the interview process...yes, the end was not what i expected....but you live and you learn.

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