VMware Technical Support Engineer Interview Questions & Reviews
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Updated Dec 8, 2011 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 4 ratings 
“Average” Interview
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Interview Experience [?] Based on 4 ratings
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Technical Support Engineer at VMware
Posted Dec 8, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 in Broomfield, CO (took 1+ week)
There are several phases:
1. Initial Phone Interview
2. Technical Phone Interview
3. In person interview with two managers
4. In person interview with two Technical Support Engineers
After this they will either make you an offer or say no thanks. The in person interviews are more about your personality than your skills. If you have made it this far then already know you have the technical ability or that you can be trained. Don't worry about studying anything at this point - be well rested and friendly. Wear a suit.
Interview Questions
Negotiation Details
You can negotiate. As with most locations once you start you can only expect small raises so make sure you negotiate to the level you want to be at. They are not going to accept a counter offer for $10k more than the initial. If the initial offer seems unfair or too low look elsewhere.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Support Engineer at VMware
Posted Oct 14, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took a day)
I got a call from HR manager. He was very friendly. When he heard that I don't have a valid work permit he politely refused myself as a candidate, because there are a lot of native citizens applying for this position. Nevertheless, I was able to get a lot of useful information from this interview. I found the competition rate for this positions, it was about 5 person per one position. Than we talked about the whole process . He said he would ask me simple technical questions based on my experience. If I passed that I would go to technical assessment, where another engineer asking more difficult and deep questions. He said also that they would like to know people's troubleshooting skills and how they are thinking. It means never say "I don't know", always try to answer the question some how.
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Support Engineer at VMware
Posted Oct 10, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2010 in Broomfield, CO (took 1+ week)
I received an email inquiring if I was still interested. I Replied yes.
We set up a phone screen interview where I was asked some technical questions mostly about Linux internals. I'm not at all a Linux internals expert but I managed to pass and was invited to another phone interview with an expert and was literally grilled on Windows and Linux for about 50 minutes. Again it was painful but I passed this. Then I was invited to a video interview as I am in California and the job is in Colorado. This went fairly well but I bombed on some fairly basic questions about customer service.
Mostly it was a technical interview. Go very well prepared study if you need to.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Support Engineer at VMware
Posted Feb 24, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2010 (took 3 weeks)
Interviewer asked some very specific questions. Very platform based. While I know Unix, I didn't know the platform implementation. Since the interviewer wasn't technical, they didn't understand that my answer was correct. They offered to send me some refresher info on the particular platform, so I can answer the canned questions with their expected canned responses. That's in process.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
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