Vail Resorts Guest Services Interview Questions

3 Interview Reviews

Interview Experience

Interview Experience

66%
33%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy

3 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Guest Services Interview

Anonymous Interview Candidate in Squaw Valley, CA
Anonymous Interview Candidate in Squaw Valley, CA
Application Details

I applied online. The process took 2 weeksinterviewed at Vail Resorts.

Interview Details

Applied online, initial telephone conversation, short in-person interview

Interview Questions
  • What does customer service mean to you?   View Answer
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Vail Resorts

  1. 2 people found this helpful  

    Guest Services Interview

    Anonymous Interview Candidate in Vail, CO
    Anonymous Interview Candidate in Vail, CO
    Application Details

    The process took 2 daysinterviewed at Vail Resorts in August 2011.

    Interview Details

    Applied online and got a call to schedule a phone interview about 3 weeks later. Interview was pretty standard... "how would you deal with angry guests" ... "what are 3 adjectives that describe you" ... "what is your proudest moment/biggest accomplishment" ... "why do you feel you'd be the right candidate for Vail" etc. Guy interviewing sounded pretty relaxed, pretty easy to talk to.

    Interview Questions
    • What are 3 adjectives that describe you?   Answer Question
    • What was your biggest accomplishment/proudest moment in life?   Answer Question
    • Give an example of a time you displayed exceptional customer service?   Answer Question
    Negotiation Details
    none.
    Accepted Offer
    Neutral Experience
    Average Interview
  2. 2 people found this helpful  

    Guest Services Interview

    Anonymous Interview Candidate in Keystone, CO
    Anonymous Interview Candidate in Keystone, CO
    Application Details

    I applied online. The process took 5 daysinterviewed at Vail Resorts in November 2010.

    Interview Details

    Applied online and went through a quick phone interview. Told me they'd call me back the next day but it actually ended up taking about 4 days to get an in person interview. Be persistent or they are likely to forget about you. Once I got to the in person interview they asked really basic questions about my background and why I would be a good fit. Asked for a few examples of my work history and what I would like about working there. Nothing too difficult and no off the wall questions mostly just stuff from a script.

    Interview Questions
    • How would you deal with an irate customer?   Answer Question
    • Would you be willing to work nights, weekends, and all major holidays?   Answer Question
    Negotiation Details
    None, they have no room to give you anything but an existing position and pay. They have a preset offer already decided and if you don't take it you don't get the job.
    Accepted Offer
    Positive Experience
    Easy Interview

Work at Vail Resorts? Share Your Experiences

Vail Resorts

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.