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Vail Resorts Guest Services Interview Questions & Reviews

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Web: www.vailresorts.com | HQ: Broomfield, CO

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Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 2 ratings

2.5

“Easy” Interview

Interview Experience [?] Based on 2 ratings

Positive	50%
Neutral	50%
Negative	0%

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1–2 of 2 Vail Resorts Interviews

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3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Aug 2011 in Vail, CO (took 2 days)

Applied online and got a call to schedule a phone interview about 3 weeks later. Interview was pretty standard... "how would you deal with angry guests" ... "what are 3 adjectives that describe you" ... "what is your proudest moment/biggest accomplishment" ... "why do you feel you'd be the right candidate for Vail" etc. Guy interviewing sounded pretty relaxed, pretty easy to talk to.

Interview Questions

What are 3 adjectives that describe you?

Answer Question

What was your biggest accomplishment/proudest moment in life?

Answer Question

Give an example of a time you displayed exceptional customer service?

Answer Question

Negotiation Details

none.

Other Details

The interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2010 in Keystone, CO (took 5 days)

Applied online and went through a quick phone interview. Told me they'd call me back the next day but it actually ended up taking about 4 days to get an in person interview. Be persistent or they are likely to forget about you. Once I got to the in person interview they asked really basic questions about my background and why I would be a good fit. Asked for a few examples of my work history and what I would like about working there. Nothing too difficult and no off the wall questions mostly just stuff from a script.

Interview Questions

How would you deal with an irate customer?

Answer Question

Would you be willing to work nights, weekends, and all major holidays?

Answer Question

Negotiation Details

None, they have no room to give you anything but an existing position and pay. They have a preset offer already decided and if you don't take it you don't get the job.