I applied online and interviewed at Vanguard.
Interview Details – Interview was broken up into two parts with two different interviewers. First interview lasted about 45 minutes and was asked all the traditional behavioral questions, approx. 10-12. Every question I was asked was some variation on all the questions I saw posted on this website. Nothing caught me off guard. Second part of the interview was a role play with a supervisor, calling a disgruntled customer to let him know there was a minor problem with his transaction.
Interview Question – Trying to fit my experiences into all the behavioral questions Answer Question
Reason for Declining – Pay was low and I was told from others that working for Vanguard is like "working in a sweat shop"
Very Easy Interview
I applied online and the process took 3 weeks - interviewed at Vanguard in October 2013.
Interview Details –
Had a phone interview where the recruiter asked easy questions about Java (noteably, how do you put together two strings? the answer she compared to mine was simply "use plus"). Was asked to travel to Charlotte, NC for an interview. We had a breakfast, watched typical promotional videos about Vanguard, and then had two, hour-long interviews with two different developers/managers. Almost every question was STAR model and one interviewer even said explicitly to answer in STAR format. I really think any position where I would be required to write good code should have an interview where I show that I can write good code, but that's just me, apparently.
I looked around, and the culture seems less laid back than I thought it would be. Everyone was dressed nicely, even developers. They seem to have a lot to invest in IT, though.
Interview Question – Tell me about a time you responded to client needs. Tell me about a time you disagreed with your coworkers. Tell me about a recent technical challenge. What are you doing outside of school to grow your skills? What are your extracurriculars? Answer Question
I applied online and the process took 2 weeks - interviewed at Vanguard.
Interview Details – You are first contacted by a recruiter and she just asks you about your resume and your experience. She then asks you what you know about Vanguard. This is key..just make sure you do your research and know that they are know for their ETF's. After that, if you did well they will schedule an interview at one of their sites. The on site interview is kinda of a preview day and full of behavioral interview questions. The very next day I was offered the position.
Interview Question – The most unexpected questions involved them giving you a case study and you going through step by step on how to solve the issues that customers have. View Answer
Negotiation Details – there is no negotiation in salary
I applied online and the process took 2 weeks - interviewed at Vanguard in August 2013.
Interview Details –
After hour-long phone interview with recruiter, scheduled in-person interview. Met with Team Leader for typical behavioral questions followed by case study and subsequent role play based on case study. Case study was very straightforward. All necessary information presented. I imagine if you don't have a background in finance/investments the case study may be only a tad tricky because of new terminology. Otherwise, it was pretty easy. The role play was based on a typical interaction with a disgruntled client.
Second meeting was with two other employees. Asked all behavior questions. Pretty standard interview.
Be sure to rehearse your answers to all of the typical interview questions, e.g., teamwork, making decisions without supervisor present, working under pressure, prioritzing, etc.
Reason for Declining – Salary was just too low. I was not surprised, however. From what I've read, Vanguard is notorious for their low salaries. I really appreciate the company's focus on the proverbial "work-life balance," but it seems to me they use this as an excuse to undepay their employees.
Interviewed at Vanguard
Interview Details – I submitted an online application, and was contacted to set up a phone interview that lasted 30-45 minutes with some basic behavioral questions. At the end of the phone interview I was invited for an in-person interview at the Charlotte office. At the office there were two hour-long interviews, one was a case study and the other was behavioral questions (STAR format).
Interview Question – Coming from a non-finance background the case study activity was a little difficult, but they are understanding. They mostly just as you to look at a situation and explain how you would approach it and then there is a brief role playing activity. The focus is less on the technical information and more on the interaction. Answer Question
Interviewed at Vanguard
Interview Details – Submitted an application online which asks for background info. Was then contacted by a recruiter from human resources for a phone interview. Completed the phone interview and was asked to come in to the local headquarters to be apart of a recruiting session with other people. Had an manager introduce the company to us, two rounds of hour long interviews, brief tour of the facility.
Interview Question – STAR format and role play interviews Answer Question
I applied online - interviewed at Vanguard in August 2013.
Interview Details – I have been working at Vanguard for almost 3 years. The interview process is based heavily on STAR and behavioral-based questions. This is the method that the company uses for their internal hiring as well.
Interview Question – The most challenging perhaps is to be prepared to analyze a case study and discuss. Also, you may want to be familiar with market trends, resources, and have examples prepared in advanced to demonstrate your answers. Answer Question
Negotiation Details – When you come a board as a CRA there is no negotiation in salary because it is set across all three sites. You will receive increases upon passing the FINRA exams and being promoted to B -level. Those who already have their licenses will receive higher starting pay. Beware that pay raises are minimum no matter your stats, and your best bet is to have other sources of income to survive until you get to at least a C level position, Unfortunately, partnership is what most look forward to and that is a variable based upon the mutual fund's performance and varies yearly.
Interviewed at Vanguard
Interview Details – Two part interview process. First part was behavioral questions with senior staff. The second was scenario based.
Interview Question – Unexpected question was asking about current market events. Answer Question
I applied online and the process took 4 weeks - interviewed at Vanguard in August 2013.
Interview Details – Phone Interview, 4 hour in person interview, didn't get back to me for 5 weeks until I emailed asking about the position. I mentioned the word grumpy when describing a customer in one of the star questions, which led to my interviewer marking someone on another piece of paper (AKA don't do that). They really care about the customer service aspect of your past experiences and how you handle people on the phone. Knowing someone in the company would help.
Interview Question – Empathize with customer whose daughter is an expecting single mother and can't pay her bills, father is transferring money to her account. View Answer
I applied online and the process took 4 days - interviewed at Vanguard in July 2013.
Interview Details –
Had a phone screening for about 35 minutes, then a phone interview for about an hour, then they flew me to Charlotte, then I had about 4 hours of interviews with different about 5-7 people.
They never asked any difficult questions, just how would I react in certain scenarios, how I have handled conflict, etc.
Only asked a few financial questions such as "what is a stock you are following and why?".
Interview Question – Not really anything difficult. A lot of behavorial questions. Answer everything in the S.T.A.R. method. (Situation, task, answer, action, response). They go nuts for STAR answers and prefer you to answer every single one like that. Answer Question
Negotiation Details – I asked to negotiate and for signing bonus and they told me no chance.
In 1975, a small but uniquely structured mutual fund company came into being. More than a quarter-century later, Vanguard is internationally known for exceptional client service and the highest-value products in the… — Full Overview
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