Getting an Interview
Getting an Interview
Interviews for Top Jobs at Vanguard
- Client Relationship Specialist (142)
- Client Relations Associate (29)
- Processing Associate (21)
- Client Service Associate (21)
- Client Relationship Associate (21)
- Client Service Representative (14)
- College to Corporate (13)
- Intern (12)
- Brokerage Associate (11)
- Fund Financial Associate (9)
- Client Relationship Associate, Banking (8)
- Client Relationship Administrator (7)
- Customer Relationship Associate (6)
- VADP (6)
- Software Developer (6)
- Technology Leadership Program (6)
- Accelerated Development Program (5)
- Manager (5)
- Investment Specialist (4)
- Problem Resolution Associate (4)
- Vanguard Accelerated Development Program (4)
- Team Leader (4)
- Retirement Specialist (4)
- IT Intern (3)
- Analyst (3)
- Intern - Hourly (3)
- IT (3)
- Project Administrator (3)
- Customer Relationship Specialist (3)
- Retirement Plan Specialist (3)
- Accepted OfferNeutral ExperienceDifficult Interview
The process took 1 day. I interviewed at Vanguard (Charlotte, NC).
It is the Start process, depending on what they need to meet race or sex quota depends on if you get the job and promotion. They are also promoting the LBGT community along with women and the minority community.
Helpful (4)No OfferNeutral ExperienceAverage Interview
I applied online. The process took 5 days. I interviewed at Vanguard (Charlotte, NC) in July 2015.
I emailed my resume to their HR department because I was interested in the client relationship specialist role. I was emailed fairly quickly to set up a time for a phone interview. They called promptly the time I set up and we talked for nearly 45 minutes. I have really no opinion of the company because I did not get a yes or no answer. Just nothing.
- What is the difference between and ETF, mutual fund, and IRA. Answer Question
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 2 weeks. I interviewed at Vanguard (Charlotte, NC) in July 2015.
Awesome!!! Managers are extremely professional and intuitive. You can tell that they are focused on your future development within their organization. The interview process includes a pre interview secession in a group of potential hires. This affords you an overview of the company and ideology prior to the 1 on 1. Great idea to decrease apprehension.
- No OfferPositive ExperienceAverage Interview
I applied online. The process took 2+ weeks. I interviewed at Vanguard (Charlotte, NC) in May 2015.
Basic interview process, applied online, then phone interview, then invited on site for final interview. The whole process is very quick the phone interview is 30 mins and very conversational, all behavioral questions. The on site is a mix of finance and behavioral questions. The on-site takes around 6 hours from 7 to like around 1 or 2.
- How do you handle high stress jobs? Where do you see yourself in 10 years? Basic questions about financial terms e.g. what is a bond, stock, exchange rates? Also many behavioral questions e.g How do you get a team motivated? Answer Question
- No OfferNegative ExperienceAverage Interview
I applied online. The process took 2 weeks. I interviewed at Vanguard (Charlotte, NC) in May 2015.
All STAR format questions. They have a script that they basically go through. Did not stray off course of interview questions at all. No small talk just immediately asked about "A time when..." A time when you built a relationship with a customer etc.
Helpful (6)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 2 weeks. I interviewed at Vanguard (Charlotte, NC) in April 2015.
Phone interview followed by an in person interview. The in person was 4 parts. 1st was a presentation about Vanguard. 2nd and 3rd were the one on one interviews. One was a case study and then a role play off of the case study. The other was your typical interview going over your resume and experience as well as STAR based behavioral questions. Also they asked about current market trends. 4th was a presentation of benefits and a campus tour. After that you were free to go. It went from 7:45 a.m. to 12:00 p.m.
- What interests you most about what is going on in the current financial markets? Answer Question
- No OfferNeutral ExperienceAverage Interview
I applied through an employee referral. The process took a week. I interviewed at Vanguard (Charlotte, NC) in April 2015.
I was referred to through a current employee in the Charlotte office and received an email from the human resources department saying they wanted to speak over the phone. I set up a phone interview that lasted around forty five minutes. It was mainly questions from my resume and experiences I had encountered.
- Describe a time you were faced with a difficult scenario and how did you handle that? Answer Question
Helpful (2)No OfferNeutral ExperienceAverage Interview
I applied online. The process took 2 days. I interviewed at Vanguard (Charlotte, NC) in March 2015.
It was a pretty standard phone interview. I applied on-line and got an email from a recruiter about a month later. The questions are heavily STAR based. (Know how to answer all of the basic STAR based questions.) Already having some prior experience working with clients seemed to be pretty important. It is also very important to know whats going on in the markets and the economy when they call. Know the difference between stocks, bonds, mutual funds, and ETF's.
- Tell me about a time you had to think outside the box? Answer Question
- Name a time when you had to build a relationship with a client? Answer Question
- Tell me about a time when you had to deal with a difficult client? Answer Question
- Tell me about a time you witnessed an act of cheating/ rule breaking, and what did you do? Answer Question
Helpful (6)Declined OfferPositive ExperienceAverage Interview
I applied through college or university. The process took 2+ months. I interviewed at Vanguard (Charlotte, NC) in September 2014.
First interview is a phone interview with a recruiter. The recruiter asks 3-4 behavioral questions that you must respond to in the STAR format. Also asks questions about if you stay up to date on the latest news in finance, and what sources of information do you use. At the end of the phone interview, the recruiter will invite you to one of their locations for an on-site interview. The onsite interview is a long day. The day begins with a session from HR on the values of the company and why you should work at Vanguard. You then have a 1-1 interview with someone usually in the same position you will be working in. This interview consisted of more Tell Me About a Time Questions. The next interview is a case study. You are give 15 minutes to prepare a response. The case study involves how to solve an issue for a client 15 minutes before you are about to leave for the day. There is no right or wrong answer, but the interviewer expects you to show that you have applied critical thinking to solve the problem. The last interview is a 1-1 mock phone call. The interviewer expects you to be able to solve the issue, cross-sell any other products, and show empathy. 2 weeks after the interview, someone from HR will contact you to let you know if you have received an offer.
- Tell me about a time when you had to make a decision without all of the necessary information. Answer Question
Reasons for Declining
The offer was for $40,000 with a $3500 dollar signing bonus. If you accept the signing bonus, you are required to work for the company for a minimum of one year. If you quit or are fired within that one year period, you have to repay the full amount of the signing bonus. I declined the offer because I was opposed to being on the phone for 7.5 hours a day and having to meet certain requirements for each call.
- No OfferNeutral ExperienceAverage Interview
I applied online. The process took 2 weeks. I interviewed at Vanguard (Charlotte, NC).
Applied for the job online and received an email to set up phone interview. A couple days after the phone interview I was scheduled for in person interview which consisted of 3 interviews and small case study. Questions and case study were as expected, very straightforward.
- STAR format situational and behavioral questions. Give me an example of a time where you had to be very flexible to achieve something. Answer Question
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