Vanguard Client Relations Associate Interview Questions

Updated Oct 22, 2014
Updated Oct 22, 2014
26 Interview Reviews

Interview Experience

Interview Experience

60%
25%
15%

Getting an Interview

Getting an Interview

50%
32%
10%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy

26 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Client Relations Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person. The process took 1+ weekinterviewed at Vanguard in October 2014.

Interview Details

Very relaxed, great interviewer. Process took a total of about 1 week. A recruiter reached out to me and provided set up an in person interview for the next week.

Interview Questions
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Vanguard

  1.  

    Client Relations Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Be ready for two real interviews once you get to Scottsdale. One is behavioral questions and the other is a scenario role play. The behavioral is relatively easy to study for but the scenario is different cause you can't study for it. Review the role play well, be very helpful and personable, and be confident. When in the intro and concluding meetings as a group be sure to make your presence known by asking a lot of intelligent questions while not sounding too annoying.

    Interview Questions
    • How did you deal with an unhappy client or customer in the past?   View Answer
    Accepted Offer
  2.  

    Client Relations Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 3 weeksinterviewed at Vanguard.

    Interview Details

    Phone interview, then in office interview with two managers. STAR questions- situation, task, action, result- the whole time- behavior based questions. Come prepared, bring your resume, wear conservative clothing. I did a case study- basically the answer is the client is always right but do what you need to do to follow the rules.

    Interview Questions
    • Tell us everything you know about Vanguard. Do you follow the market?   Answer Question
    Accepted Offer
  3.  

    Client Relations Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Contacted through school career office. Scheduled a phone interview with HR for the next week. The interview was pretty straightforward behavioral questions, make sure to know all about mutual funds, etfs, series 7 exam, etc.

    Interview Questions
    • What's a current economic issue you've been following?   View Answer
    No Offer
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review
  5. 2 people found this helpful  

    Client Relations Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Vanguard.

    Interview Details

    Very easy interview process. The process was only one round, and they asked generic questions about the firm, why do you want to work at Vanguard, and what type of financial knowledge do you have. I met with two different people, separately, and they both asked questions along the same line. I has several behavioral questions, focusing on dedication to the job and customer service.

    Interview Questions
    • A behavioral based question: What would you do if it's 5:00PM on a Friday, you're getting ready to leave for the a weekend trip with your friends, and a client calls requesting help with a very complicated issue that will surely cause you to miss your ride with your friends. How would you handle their issue?   Answer Question
    Negotiation Details
    Vanguard does not negotiate salaries for this position. I accepted the offer and wish I hadn't. It's essentially a call-center, where you'll field 60 - 100 calls per day.
    Accepted Offer
    Neutral Experience
    Easy Interview
  6.  

    Client Relations Associate Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 3 daysinterviewed at Vanguard in January 2014.

    Interview Details

    For the Phone interview there were mostly behavior questions and Emphasis on having a 3.0 or better Gpa.

    Interview Questions
    • I actually told them I didn't have the 3.0 so interview ended right there.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  7.  

    Client Relations Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    STAR based questions, just be ready to tell good stories from your past experiences

    Negotiation Details
    No negotiation
    Accepted Offer
  8.  

    Client Relations Associate Interview

    Anonymous Interview Candidate in Scottsdale, AZ
    Anonymous Interview Candidate in Scottsdale, AZ
    Application Details

    I applied through college or university – interviewed at Vanguard in March 2013.

    Interview Details

    Initially had a phone interview with HR that contained basic behavorial questions. Invited in for a half-day and interviewed with 2 different managers. They asked both behavorial and technical questions and they also ended with a case question.

    Interview Questions
    • The case included customer service scenarios where there may have been time sensitive issues involved. They wanted to see what you found to be most important in these situations and then the steps you would take to resolve these issues.   Answer Question
    Accepted Offer
    Easy Interview
  9. 1 person found this helpful  

    Client Relations Associate Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at Vanguard in January 2013.

    Interview Details

    The interview process is really just to determine how well you can drink the Vanguard kool-aid. You have the standard star behavioral questions, a case study, etc. The day is usually structured as a lengthy introduction to the company, which can be really boring for a corporate orientation.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  10.  

    Client Relations Associate Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 2 weeksinterviewed at Vanguard in December 2012.

    Interview Details

    The process began with an online application, and I was contacted a few days later to set up a phone interview. The recruiter was extremely nice, and asked a number of questions following the STAR model. The phone interview lasted about 40 minutes. She then invited meto come to a campus interview. The interview lasted approximately four hours. It began with breakfast, then a presentation on the company and what they offer. We then split up and had two hour long interviews. The first was a case study followed by a role play, and the second was a bit more formal with more STAR questions. Both interviewers were extremely friendly. The day ended with a panel discussion and tour of the area.

    Interview Questions
    • Be sure to know as much about the company as possible.   Answer Question
    Negotiation Details
    There was no salary negotiation.
    Accepted Offer
    Positive Experience
    Average Interview

Work at Vanguard? Share Your Experiences

Vanguard

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.