Vanguard Client Relations Associate Interview Questions

Updated Aug 5, 2014
Updated Aug 5, 2014
25 Interview Reviews

Interview Experience

Interview Experience

57%
26%
15%

Getting an Interview

Getting an Interview

51%
32%
11%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy

25 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Client Relations Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Be ready for two real interviews once you get to Scottsdale. One is behavioral questions and the other is a scenario role play. The behavioral is relatively easy to study for but the scenario is different cause you can't study for it. Review the role play well, be very helpful and personable, and be confident. When in the intro and concluding meetings as a group be sure to make your presence known by asking a lot of intelligent questions while not sounding too annoying.

Interview Questions
  • How did you deal with an unhappy client or customer in the past?   View Answer
Accepted Offer

Other Interview Reviews for Vanguard

  1. 1 person found this helpful  

    Client Relations Associate Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied through college or university. The process took 2 weeks - interviewed at Vanguard in January 2013.

    Interview Details

    The interview process is really just to determine how well you can drink the Vanguard kool-aid. You have the standard star behavioral questions, a case study, etc. The day is usually structured as a lengthy introduction to the company, which can be really boring for a corporate orientation.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  2.  

    Client Relations Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 3 weeks - interviewed at Vanguard.

    Interview Details

    Phone interview, then in office interview with two managers. STAR questions- situation, task, action, result- the whole time- behavior based questions. Come prepared, bring your resume, wear conservative clothing. I did a case study- basically the answer is the client is always right but do what you need to do to follow the rules.

    Interview Questions
    • Tell us everything you know about Vanguard. Do you follow the market?   Answer Question
    Accepted Offer
  3.  

    Client Relations Associate Interview

    Anonymous Interview Candidate  in  Scottsdale, AZ
    Anonymous Interview Candidate in Scottsdale, AZ
    Application Details

    I applied through college or university - interviewed at Vanguard in March 2013.

    Interview Details

    Initially had a phone interview with HR that contained basic behavorial questions. Invited in for a half-day and interviewed with 2 different managers. They asked both behavorial and technical questions and they also ended with a case question.

    Interview Questions
    • The case included customer service scenarios where there may have been time sensitive issues involved. They wanted to see what you found to be most important in these situations and then the steps you would take to resolve these issues.   Answer Question
    Accepted Offer
    Easy Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Client Relations Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Contacted through school career office. Scheduled a phone interview with HR for the next week. The interview was pretty straightforward behavioral questions, make sure to know all about mutual funds, etfs, series 7 exam, etc.

    Interview Questions
    • What's a current economic issue you've been following?   View Answer
    No Offer
    Average Interview
  6.  

    Client Relations Associate Interview

    Anonymous Interview Candidate  in  Valley Forge, PA
    Anonymous Interview Candidate in Valley Forge, PA
    Application Details

    I applied through college or university. The process took 2 weeks - interviewed at Vanguard in October 2012.

    Interview Details

    STAR format

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  7. 2 people found this helpful  

    Client Relations Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Vanguard.

    Interview Details

    Very easy interview process. The process was only one round, and they asked generic questions about the firm, why do you want to work at Vanguard, and what type of financial knowledge do you have. I met with two different people, separately, and they both asked questions along the same line. I has several behavioral questions, focusing on dedication to the job and customer service.

    Interview Questions
    • A behavioral based question: What would you do if it's 5:00PM on a Friday, you're getting ready to leave for the a weekend trip with your friends, and a client calls requesting help with a very complicated issue that will surely cause you to miss your ride with your friends. How would you handle their issue?   Answer Question
    Negotiation Details
    Vanguard does not negotiate salaries for this position. I accepted the offer and wish I hadn't. It's essentially a call-center, where you'll field 60 - 100 calls per day.
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Client Relations Associate Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 3 days - interviewed at Vanguard in January 2014.

    Interview Details

    For the Phone interview there were mostly behavior questions and Emphasis on having a 3.0 or better Gpa.

    Interview Questions
    • I actually told them I didn't have the 3.0 so interview ended right there.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  9.  

    Client Relations Associate Interview

    Anonymous Interview Candidate  in  Malvern, PA
    Anonymous Interview Candidate in Malvern, PA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Vanguard in March 2012.

    Interview Details

    Candidates are reached out to by a phone call. You are asked to come in to the Malvern office for two interviews and a group presentation about the company. I did not find the interviews stressful. On the whole, the interviewers are pleasant people who simply want to get to know you. They want to know you personality and how you present yourself. They want highly competent people to speak with their clients. You should highly prepare yourself in knowing the Vanguard story and principles. Be prepared for STAR format questions and to talk about yourself.

    Interview Questions
    • Tell me about a time you faced a challenge and how did you overcome it?   Answer Question
    Negotiation Details
    Salaries at Vanguard are not negotiable. There are, however, many opportunities for indirect compensation such as pursuing professional designations or receiving a comfortable amount of paid time off.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Client Relations Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    STAR based questions, just be ready to tell good stories from your past experiences

    Negotiation Details
    No negotiation
    Accepted Offer

Worked for Vanguard? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.