Vanguard
3.1 of 5 638 reviews
www.vanguard.com Malvern, PA 5000+ Employees

Vanguard Client Relationship Administrator Interview Questions & Reviews

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Getting the Interview 

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Interview Experience 

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Interview Difficulty 

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6 candidate interviews Back to all interview questions
Relevance Date Difficulty

Declined Offer

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Average Interview

Client Relationship Administrator Interview

Client Relationship Administrator
Malvern, PA

I applied through a recruiter and the process took 3 weeks - interviewed at Vanguard in May 2009.

Interview Details – Typical interview steps. HR than Hiring Manager. Phone and face to face.

Interview Question – Typical STAR interview questions.   Answer Question

Reason for Declining – Low pay

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Client Relationship Administrator Interview

Client Relationship Administrator
Scottsdale, AZ

I applied through college or university and the process took a day - interviewed at Vanguard in June 2010.

Interview Details – The interview process consists of two major parts:

1. Interview Questions: Vanguard focuses highly on behavioral based questions. They call them STAR questions, which stands for Situation, Task, Action, and Result. When applying for any job at Vanguard (whether you're a current employee or an external andidate), make sure that you prepare for this type of questions. The more specific the example, the better.

2. Case Study: The interviewer will ask you to read a scenario and will have you complete a role play to see how well you would handle a sensitive client for the job which you are applying. Make sure to read the scenario in full, as I have been tripped up with minute details that they tested me on.

Interview Question – A common question that they ask is: What are your 3 biggest strengths and weaknesses? This quesion always tends to trip me up, as the weaknesses need to have a positive spin on them.   Answer Question

Negotiation Details – The offer at Vanguard is not exactly negotiable. It's a take it or leave it option. When evaluating whether to accept a job offer or not, look online here on Glass Door to see what comparable salaries are with Vanguard's competitors.

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Accepted Offer

Positive Experience

Average Interview

Client Relationship Administrator Interview

Client Relationship Administrator
Phoenix, AZ

I applied online and the process took 2 weeks - interviewed at Vanguard in March 2012.

Interview Details – Started with 1 hour phone interview/screen. Lots of STAR questions, questions about financial industry and general interview questions. Went to interview in person, took about 4 hours. Two one on one interviews and a case competition was all it was. Also took a tour of the place. Work culture is strict and you would be on the phone all day for this type of position. Vanguard is very employee focused.

Interview Question – Tell me about a time you had to gain someone’s trust   Answer Question

Negotiation Details – No negotiation.

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No Offer

Positive Experience

Average Interview

Client Relationship Administrator Interview

Client Relationship Administrator
Charlotte, NC

I applied online and the process took 2 days - interviewed at Vanguard in January 2012.

Interview Details – I applied on-line at the Vanguard site. Was contacted by emal just a couple of days later to schedule a time for a phone interview. The phone interview was with a recruiter located in Pennsylvania. She was very nice. Took about 25 mins or so. I was then contacted about a day or two later to schedule a date and time to interview at the Charlotte location. Interview consisted of two parts. First a 1 on 1 that took about an hour. Went over resume/work history then he asked about 6 or 7 questions from a format that he was following. Not very difficult. Be honest. Second part also took about an hour. Was given a case study to review for about 10 mins. Then had to role play it with a manager while another managed looked on and took notes. Everyone was very nice.

Interview Questions

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No Offer

Positive Experience

Difficult Interview

Client Relationship Administrator Interview

Client Relationship Administrator

The process took a day - interviewed at Vanguard in May 2012.

Interview Details – Behavior based questions.

Interview Question – Describe situation with difficult client, how did you deal with the situation and what was the outcome   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Client Relationship Administrator Interview

Client Relationship Administrator

The process took 2 weeks - interviewed at Vanguard in April 2011.

Interview Details – Phase 1: Phone Interview with internal recruiter with general background history and STAR questions. Phase 2: Phone interview with a manager within the department I would be joining. Once again, background and STAR questions. For example, tell me about a time when you dealth with a difficult client. Phase 3: On campus inteviews. There were two two-on-one interviews, one case study that required analyzing a book of business, and a role play of dealing with a client situation. Phase 4: Lunch which was provided by the firm and consisted of a casual conversation with someone who was currently in the role.

Interview Questions

  • Tell me about a challenging situation you have faced. What was the situation and how did you cope with it?   Answer Question
  • Is there an achievement of which you are particularly proud? What is it? Why is it significant?   Answer Question

Negotiation Details – Yes, but they are firm on their offers, becuase they feel their total beneifts package balances your overall compensation.

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