Vanguard Client Relationship Associate Interview Questions

Updated Aug 22, 2014
Updated Aug 22, 2014
15 Interview Reviews

Interview Experience

Interview Experience

53%
46%
0%

Getting an Interview

Getting an Interview

60%
10%
10%

Interview Difficulty

3.2
Average

Interview Difficulty

Hard

Average

Easy

15 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Client Relationship Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 3+ weeks - interviewed at Vanguard in July 2014.

Interview Details

I submitted my application online, was contacted about three weeks later. Had a 15 minute phone interview in which I was scheduled to come in for an in person interview. The interview was not high pressure, more of an experiences based conversation with the STAR method behavioral questions thrown in there. Have your answers ready as well as questions I be asked at the end of the interview. Look professional, but don't be too nervous, you want to appear confident and capable in high stress situations. I was contacted after 3 days to accept the position.

Interview Questions
Negotiation Details
I did not negotiate.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Vanguard

  1.  

    Client Relationship Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Vanguard in October 2010.

    Interview Details

    Apply online within few days HR phone calls to set up future phone interview. HR phone interview few days later, HR will invite you in for an in person interview within a week or so, they will let you know if you got the job.

    Negotiation Details
    none
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Client Relationship Associate Interview

    Anonymous Interview Candidate  in  Malvern, PA
    Anonymous Interview Candidate in Malvern, PA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Vanguard.

    Interview Details

    Applied online, 1 phone interview, 1 in-person interview.

    Interview Questions
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Client Relationship Associate Interview

    Anonymous Interview Candidate  in  Scottsdale, AZ
    Anonymous Interview Candidate in Scottsdale, AZ
    Application Details

    I applied in-person. The process took a day - interviewed at Vanguard in June 2010.

    Interview Details

    Behavior based interviewing using STAR questions.

    Interview Questions
    Negotiation Details
    No negotiation.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Client Relationship Associate Interview

    Anonymous Interview Candidate  in  Scottsdale, AZ
    Anonymous Interview Candidate in Scottsdale, AZ
    Application Details

    I applied through an employee referral. The process took 1 week - interviewed at Vanguard in August 2011.

    Interview Details

    phone interview, then in person interview with a supervisor and a manager. Questions are mostly behavioral based on STAR format.

    Interview Questions
    • Describe the most difficult decision you've made in the last 6 months   Answer Question
    Accepted Offer
    Average Interview
  6.  

    Client Relationship Associate Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied through college or university. The process took 2 days - interviewed at Vanguard in April 2011.

    Interview Details

    I found this position on my University's career website and applied. About 2 days later I received an email requesting a phone interview with a recruiter in the PA office which was set for the following week (on a Wednesday I believe). The phone interview lasted about 40 min, a few behavioral questions (Vanguard uses the STAR method to interview people). I was then asked to come in for a face to face interview at the Charlotte office the following tuesday and I was told after that interview I would hear from Vanguard a week later saying whether or not I got the job. So I went in for the interview at the Charlotte office it consisted of two hr long 1 on 1 interviews with 2 different managers. It went really well (make sure you ask the interviewer questions after they're done asking you questions and again know the STAR method). The only problem I had was during the 2nd hr of the interview the manager spoke to me as if he wanted to disuade me from working there...idk I thought that was little weird. But anyway the next week I got a call saying I got the job and I accepted!

    Interview Questions
    • Name a time where you dealt with an upset customer and explain how you calmed them down.   Answer Question
    Negotiation Details
    No negotiation needed. The benefits package is great. Raise after 6 months.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Client Relationship Associate Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 2 weeks - interviewed at Vanguard in September 2010.

    Interview Details

    I initially applied online, shortly after applying I received an email for a telephone interview with someone from PA. Had my telephone interview (behavioral questions), once I got done I was told she would like for me to have an in person interview in Charlotte where I was applying...one week later I interviewed with them on a Friday. I was telephoned on Monday with a job offer.

    Interview Questions
    Negotiation Details
    No negotiations...the opportunity and benefits were enough.
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Client Relationship Associate Interview

    Anonymous Interview Candidate  in  Scottsdale, AZ
    Anonymous Interview Candidate in Scottsdale, AZ
    Application Details

    I applied online. The process took 1 week - interviewed at Vanguard in July 2010.

    Interview Details

    I was contacted to schedule a phone interview about 2 weeks after submitting my application online. The phone interview was basically 4 or 5 behavioral questions. A week later I did an in person interview. I was interviewed by two different people and in between I had a case study to work on. These interviews were also mainly behavioral questions. They have forms they work off of for the interview so you could be asked the same questions in both interviews. They tell you if you want to give the same answer though that that is okay. At the end I was given a tour of the office. Apparently they have had some employs in the past start the job without realizing they would be working in a call center and then quitting immediately, so they want people to see what it is like now. It seems like a pretty nice facility and it seemed like everyone was pretty friendly and said hello to each other.

    Interview Questions
    Negotiation Details
    There is not really any room for negotiation. They tell you what you will be doing and how much they will pay you for it and you either accept or decline.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Client Relationship Associate Interview

    Anonymous Interview Candidate  in  Malvern, PA
    Anonymous Interview Candidate in Malvern, PA
    Application Details

    The process took a day - interviewed at Vanguard in June 2008.

    Interview Details

    Interview process was very rigorous. Three back to back interviews with HR manager, Department manager and Hiring Manager. The used STAR format and was basically all behavioral questions. There was one phone interview, and then the one on one interview. Best Advice: Know the star format inside and out and familiarize yourself with off the wall questions.

    Interview Questions
    Negotiation Details
    They offered and I just accepted. Regret not negotiating.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  10.  

    Client Relationship Associate Interview

    Anonymous Interview Candidate  in  Valley Forge, PA
    Anonymous Interview Candidate in Valley Forge, PA
    Application Details

    The process took a day - interviewed at Vanguard in August 2007.

    Interview Details

    They first contact you for a phone interview, which is pretty standard. They ask a lot of simple questions that are almost impossible to get wrong. After that they invite you in for a face to face interview.

    My interview consisted of meeting with three people: the recruiter, and two managers from the department and they all asked the same exact questions off of a sheet. They use something called the STAR method, which stands for Situation, Task, Action, Result. So they basically want you to think of a situation you've been in previously, tell them the task that had to be done, what actions you took and what the result of those actions were. Be prepared to come with stories of your triumphs.

    Interview Questions
    • Describe a time you were given a task you considered impossible.   View Answer
    Negotiation Details
    It's almost like working for the government, there are different pay grades and each paygrade gets a specific amount of money. There's no jealousy about one person making more than another, you basically know that everyone around you is making just about the same amount of money as you are.
    Accepted Offer
    Positive Experience
    Easy Interview

Worked for Vanguard? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.