Vanguard Client Service Associate Interview Questions

Updated Jul 14, 2014
Updated Jul 14, 2014
13 Interview Reviews

Interview Experience

Interview Experience

66%
16%
16%

Getting an Interview

Getting an Interview

47%
23%
14%

Interview Difficulty

2.8
Average

Interview Difficulty

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Average

Easy

13 Candidate Interview Reviews Back to all interviews

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Client Service Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through other source. The process took 3 weeks - interviewed at Vanguard in July 2010.

Interview Details

They contacted me by email from some internet job site. First a phone interview then a panel interview with STAR questions. The interviewers were a team leader and a principal, the team leaders boss.

Interview Questions
  • Tell me a time you disagreed with your boss? Explain how you answer a question you do not know the answer to? Where do you get you business news from?   View Answer
Negotiation Details
no negotiation, fixed offer
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Vanguard

  1.  

    Client Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Vanguard in November 2010.

    Interview Details

    Very pleasant and non-threatening initial contact. Pleasant interview process. One interviewer asked if working in a call center would be a deterrent. Extremely easy interview with minimal questions - probably a tip-off as to how desperate the company was to hire with minimal experience in this field.

    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Client Service Associate Interview

    Anonymous Interview Candidate  in  Scottsdale, AZ
    Anonymous Interview Candidate in Scottsdale, AZ
    Application Details

    I applied through college or university. The process took 3 weeks - interviewed at Vanguard in April 2010.

    Interview Details

    Applied through university right after college. They contacted me for a phone interview with an HR manager. Mostly discussed my prior internships and why I was interested in working in finance. After the initial phone interview, I went on site to have an interview with two managers. One was set to my boss directly, and the other was the department head.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Client Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 4+ weeks - interviewed at Vanguard.

    Interview Details

    Dropped off resume and application. Receiced a phone call and scheduled first interveiw. A second interveiw was arranged a week later. Received offer a week later.

    Interview Questions
    • The questions were simular in regards to prior client service experience. They did not ask about investment knowledge.   Answer Question
    Negotiation Details
    No negotiating
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Client Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Vanguard.

    Interview Details

    Received an invitation for a phone interview one week after applying online.

    Interview Questions
    • What is a series 7 license? Why do you want to work for Vanguard?   View Answer
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Client Service Associate Interview

    Anonymous Interview Candidate  in  Scottsdale, AZ
    Anonymous Interview Candidate in Scottsdale, AZ
    Application Details

    I applied online. The process took 3 weeks - interviewed at Vanguard in August 2013.

    Interview Details

    Started the process with a 30 minute screening phone call. Couple of days later had a phone interview that lasted about an hour. Finally was scheduled to come to their campus for an on-site in-person interview that lasted four hours. Was with a group of nine other people. Various ages and backgrounds. Had two 1-hour interviews. First was a roleplay scenario and a case study that I found to be easy. Just use common customer service and pay attention to clients needs. Next was behavioral questions for an hour which I hated.

    Interview Questions
    • Name a time when you didn't agree with your boss. How did you handle it   Answer Question
    Negotiation Details
    No negotiation, but was offered the highest possible salary
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Client Service Associate Interview

    Anonymous Interview Candidate  in  Malvern, PA
    Anonymous Interview Candidate in Malvern, PA
    Application Details

    I applied in-person. The process took 6 weeks - interviewed at Vanguard in July 2009.

    Interview Details

    They don't really tell you what the job is, they just make it sound so great because it is client facing, when in realty you are working in a call center. They don't tell you about the other opportunities within the company and it all seems like a mystery.

    Interview Questions
    • They want you to know the whole history of the company and mutual fund industry. They don't give business cards so it is impossible to have a follow-up thank you.   Answer Question
    Negotiation Details
    They would not negotiate with me it all, it was a take it or leave it offer.
    Accepted Offer
    Neutral Experience
    Easy Interview
  8.  

    Client Service Associate Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied through a recruiter. The process took 2+ weeks - interviewed at Vanguard in August 2011.

    Interview Details

    Vanguard mostly uses the STAR type interview questions. So its "Tell me a time when" Or "Describe a situation when" questions. They want you to put it into STAR format. Situation, Task, Action, Result.

    Interview Questions
    • Unfortunately I don't remember the questions because its been a while since I've interviewed.   Answer Question
    Negotiation Details
    There wasn't really any negotiation. It was a "take it or leave it" type offer.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Client Service Associate Interview

    Anonymous Interview Candidate  in  Scottsdale, AZ
    Anonymous Interview Candidate in Scottsdale, AZ
    Application Details

    I applied through college or university. The process took 2 weeks - interviewed at Vanguard in April 2012.

    Interview Details

    Started with an initial phone interview lasting about 45 minutes. Got invited for a half day of touring the facilities and interviews. The interviews consisted of a 1 on 1, then with two other people that presented a case for me to answer. The case was very easy. My biggest issue was that they asked so many behavioral questions I started to run out of things to say.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  10.  

    Client Service Associate Interview

    Anonymous Interview Candidate  in  Scottsdale, AZ
    Anonymous Interview Candidate in Scottsdale, AZ
    Application Details

    I applied online. The process took a day - interviewed at Vanguard in February 2012.

    Interview Details

    First I had a telephone interview and then had a interview in person with a case competition. The entire process was a pleasure up until I contacted HR to follow up with the position. I received zero response from a thank you letter as well as a follow up letter. Three weeks later I was notified I did not receive the position by mail.

    Interview Questions
    • Please describe a previous job where you had a confrontation with a client?   Answer Question
    No Offer
    Negative Experience
    Average Interview

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