3.1 of 5 638 reviews Malvern, PA 5000+ Employees

Vanguard Relationship Administrator Interview Questions & Reviews

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Relationship Administrator Interview

Relationship Administrator
Scottsdale, AZ

I applied online and the process took 2 months - interviewed at Vanguard in January 2013.

Interview Details – Applied Online. I was contacted about 1 month later via phone. Initial phone screening and interview was scheduled two weeks out. Basic behavioral questions, work history as well as job role and compensation. I was then scheduled to go into the site for a face to face 2 weeks later. The face to face consisted of 2 separate 1 hour interviews the first was all work history and behavioral questions using the STAR format. I was asked an investment scenario and strength & weakness questions. The next interview was a case study that is obviously not going to go the way they prepare you for it. They also have you review some portfolios and give them feedback on what stands out. Then a short tour of the building. Typical call center environment. Nothing really stood out. There was no word or any conversation about the actual job duties for which I was applying for, I found that a bit strange. I wasn't sure what I was actually applying for once I left the building. They take a long time to get back with you after the face to face.

Interview Question – No difficult questions. It seems like Vanguard is more focused on customer service then anythings else. Focus your answers on your customer service skills they could care less if you have any market or investment experience at all. Smile a lot and try to find the Keyword that they are looking for in the interview and then say the keyword a lot through out the interviews.   Answer Question

Reason for Declining – Good overall benefits but pay is very low. Most likely topping out in the mid 60k range in a good year.

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