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Updated Mar 22, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 33 ratings

3.2

“Average” Interview

Interview Experience [?] Based on 33 ratings

Positive	45%
Neutral	45%
Negative	9%

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3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jul 2010 in Irving, TX (took 2 weeks)

Group testing is the first steps in getting a interviewing. Once you pass the test (typical a,b,c, test) you will take a phone battery test. Taking recorded calls and completing the task. If success for you will be set up for a one on one interview with mangers. Interview will be more in the lines of what would you do in the case of example A.

Interview Questions

How would you handle a difficult customer?

View Answers (1)

Do you feel comfortable offering services and products?

View Answers (1)

Other Details

The interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Feb 2012 (took 1+ week)

I went through 4 different tests. It seemed that I was doing very well until I got the last disqualification. I am not sure why I was disqualified after the last interview. There is no feedback given. There are many steps to the interview. I was honest at every step. Each portion is pass or fail. I failed the structured interview portion. This notice makes you feel bad because it makes you feel as if you have done something wrong. Other jobs will tell you that they decided to go with someone else or something like that. Instead, in this process you either pass or fail.

Interview Questions

I cannot share their interview questions.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jul 2011 (took a day)

Simple email inquiry, followed by application entered online. Follow up call from HR and hiring manager

Interview Questions

Why do you want to work for Verizon?

View Answers (1)

Negotiation Details

N.A

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Dec 2010 in Virginia Beach, VA (took 2 weeks)

You have to take a test online to even get an interview. Then you take a test at a special office and I passed that so I got an interview at the company. I thought I did very well at the interview but ultimately i didn't get a call back.

Interview Questions

You actually describe a conversation of selling some products and solving problems for a customer on the phone.

Answer Question

Other Details

The interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Oct 2011 in Irving, TX (took 1 week)

Verizon Contacted me 1 week ago after my online submission for a Customer Service position in sales. I completed a hour and a half online Assessment, after the assessment I was contacted two days later for an appointment to complete another assessment as well as a Rep simulator. Both tests I was considered qualified my next step was to have a Structured Interview (face to face interview). During this interview I was asked a series of Customer Service Questions in which I had to give my response. Later that Afternoon I received an email I did not qualify for the position. In my opinion I did a great job. I have been in the Customer Service field for 5-10 years and I enjoy interacting with customers. I also worked for the Internal Revenue Service for a few years and was appalled that I have what it takes to review and adjust millions of taxpayers records, however do not have the skill to answer the phones at Verizon. I found the interviewers to be friendly.

Interview Questions

I really did not have any unexpected questions

Answer Question

Other Details

I Applied Online.

Helpful Interview?

Yes | No

View Comments (2)

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2010 (took 4 weeks)

pretty painless, even though it did take a bit of waiting, the time frame was not unheard of.

Interview Questions

all were expected.

View Answers (1)

Negotiation Details

no negotiation

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2010 (took 4 days)

Have only done phone screening with HR Representative. Next in process is assessment skills testing. If pass that another phone interview required, and if that passed an interview with a supervisor will be required.

Interview Questions

Asked to describe the mobile device I currently own and some of it's features. Which feature(s) would be considered fun.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Sep 2010 in Houston, TX (took 2 weeks)

Applied online was contacted by email by HR to call and set up interview. Phone interview was done an hour later basically just verifying information regarding recent employers. Was scheduled to take a computerized assessment the next day. I passed and was scheduled for another phone interview the next day. Asked behavioral questions and am now waiting on a call back to see when I will be having a face to face interview at the call center.

Interview Questions

Describe how you handled new procedures?

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Aug 2010 in Wilmington, NC (took 3 weeks)

well i applied online for verzions customer service rep. i recieved a email the next day from someone in HR . I called and did the phone interview the next day. After doing the phone interview , 3 days later i went for the online assesment. It was really hard ! there was some stuff on there about fishing , not as simple as it sounds , the rest was pretty easy. out of 20 people in the class i was one of the 5 that passed. the traing starts sept 23. i orginally made the next phone interview for thurs. they called that same day and said that they wanted to do it earlier . i think it's because they thought more people were going to pass, but since they didn't they want to go ahead and fill the class up at least that is what i think. or hope i am still wating on the phone interview if i get the offer i will be stoked and not only that i will turn down any other offers i have received thus far. Verizon is such a good company to work for , i know 5 people in differant states that started with Verizon and let's just say they are well took care of !

Interview Questions

why do you want to work for Verizon ?

View Answers (1)

describe the call center duties you have preformed inbound and outbound

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Phone Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

View Comments (1)

Inappropriate?

1.0

Very Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jun 2009 in Elgin, IL (took 2 weeks)

called in for interview, did a skills and personality test, drug test and called with an offer

Interview Questions

What did you do that was above and beyond your duties.

View Answers (1)

Negotiation Details

No, its a flat rate that is offered

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.