Verizon Customer Service Representative Interview Questions

Updated Sep 9, 2014
Updated Sep 9, 2014
63 Interview Reviews

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Interview Experience

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Wilmington, NC
Anonymous Interview Candidate in Wilmington, NC
Application Details

I applied online. The process took 1 week - interviewed at Verizon in September 2014.

Interview Details

Someone from human resources contacted me in response to an application. They emailed me about an open house. I couldn't make the open house so they scheduled me for a phone interview on September 2nd. I passed the phone interview so I went in for an assessment on September 4th. The exam was a bit challenging but I passed and was scheduled for a final interview with a supervisor on September 9th. The supervisor was really nice. We discussed my resume and background information. Then she asked me questions about past work situations and we did role play. She typed all of my responses. I recommend you do research on the products and services that the company offers. Overall the interview went well and they said they'll call me within seven days

Interview Questions
  • name a time you had a big responsibility to do at work in a short amount of time   View Answer
No Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Verizon

  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied in-person. The process took 2 days - interviewed at Verizon in February 2010.

    Interview Details

    pretty hard the company is very picky about who they choose to work there but it is very hard to get fired once you are on you are there

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The process was 2 phone interviews the first one were trying to get to know about me and why I wanted to work for the company. The second interview I was given situational scenerios and asked to give examples on how I resolved the issues.

    Interview Questions
    No Offer
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Newark, NJ
    Anonymous Interview Candidate in Newark, NJ
    Application Details

    I applied in-person. The process took 4 weeks - interviewed at Verizon.

    Interview Details

    battery exam; math, alpha and numeric matching, similar to Military entrance exam, then 1on1 interview; drug testing; medical exam, background checks, then Final Offer. Once you pass the initial exams, it's just basic corporate procedures, just as in any big company.

    Interview Questions
    • None...just listen carefully to questions and think before you answer   Answer Question
    Negotiation Details
    Use your experiences and show how it can benefit the company so you can negotiate a higher starting pay
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Verizon.

    Interview Details

    The interviewer called about 2 min late (as expected) she started off introducing herself and going over the position what it includes and what the facility is like then she began the interview process. She asked your same old interview questions and at the end told me I got through the phone interview and wanted to set up the in person. I am going to in person interview next week. I got through the first part with flying colors my advice is to talk to the interviewer like a person (not a friend) not a robot and you will do fine. I still have a test and the in person interview so I'm praying it goes just as well .

    Interview Questions
    • Not really any difficult questions basic interview questions.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Dublin, OH
    Anonymous Interview Candidate in Dublin, OH
    Application Details

    I applied through a staffing agency. The process took 3 months - interviewed at Verizon.

    Interview Details

    Got position through a temp-to-hire agency once I graduated from college. All I had to do, mainly, was show up and do the job. Show that I had the ability to do the work, which was to resolve customer's cellular issues and so in a polite and professional manner. Also demonstrated my abilities to work with various computer programs.

    Negotiation Details
    No negotiation. Just showed them I could do the job after working there as a temp-to-hire for 2-3 months.
    Accepted Offer
    Neutral Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 months - interviewed at Verizon in June 2010.

    Interview Details

    The hiring process consist of you taking and test, then having phone interview, also a face to face interview and then you wait to be contacted by a hiring manager.

    Interview Questions
    • Basically the questions you are ask revolve directly around being able to do this job   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Murfreesboro, TN
    Anonymous Interview Candidate in Murfreesboro, TN
    Application Details

    I applied online. The process took 2 weeks - interviewed at Verizon in June 2014.

    Interview Details

    Applied on line, received a mail to schedule a call interview. Received notice at the end of the call I would come in for an aptitude test and she scheduled a face to face interview for after the test in case I should pass. Received a call that day and asked if we could schedule a call for the following day to speak about my interviews and offered an job offer letter contingent on my background check, resume dates and drug screen, along with proof I do not have a non compete.

    Interview Questions
    • During the last intervew I was asked to critique past calls, however they were a little difficult to hear.   Answer Question
    Negotiation Details
    Set Salary - no negotiation
    Accepted Offer
    Positive Experience
    Difficult Interview
  9. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Alpharetta, GA
    Anonymous Interview Candidate in Alpharetta, GA
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Verizon in May 2014.

    Interview Details

    The process to getting the initial interview did take a little over a month or so before my first phone interview, after that was about an hour of testing which is basic common sense and typing, upon passing there was another phone interview and upon passing that was a 1 on 1 and after that the offer which is when you do the background and drug screen. Worth it at the end of the day, Great benefits and competitive salary!

    Interview Questions
    • Not moreso difficult but they do want specific answers to each question.   Answer Question
    Negotiation Details
    there was no negotiation avail
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4 months - interviewed at Verizon.

    Interview Details

    Written test one day, next phase is a phone interview , third is a mock sales roll play

    Interview Questions
    Accepted Offer

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