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Verizon Interview Questions & Reviews

Updated Jul 25, 2014
All Interviews Received Offers

Getting an Interview  


Interview Experience  


Interview Difficulty  

Average Difficulty
500 candidate interviews
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2 people found this helpful

No Offer

Neutral Experience

Average Interview

Project Manager Interview

Project Manager

I applied through an employee referral and the process took 2 weeks - interviewed at Verizon in May 2014.

Interview Details – There was one face to face interview. Questions asked were either situational or behavioral. I was told immediately of next steps and was I was pleased those steps were followed exactly.. I did not receive a job offer but I don't feel that I was as prepared as I should have been. It was my first interview in years and I was more nervous and clueless than I realized going in. Lesson learned: research different types of situational questions and come up with a few examples. The same example kept popping up in my head and I use it too much.

Interview Question – How would you approach learning a new area/subject? Tell me something about yourself that isn't on your resume. How do you motivate others? Tell me about a time you worked on multiple assignments or a project with changing responsibilities.   Answer Question

Declined Offer

Negative Experience

Average Interview

Sales Consultant Interview

Sales Consultant
Salisbury, MD

I applied online and the process took 10 months - interviewed at Verizon in March 2012.

Interview Details – First I was contacted by HR to discuss the job and set up an over the phone interview date. Phone interview was about 40 mins. Interviewer asked a serious of questions, mostly about previous sales experience. At the end of the phone interview I was told that it went well and would be contacted with a schedule for testing. Was contacted next day with 3 choices for testing dates/sites. Testing took about 2.5 hours, but was pretty easy. The test included mostly common sense questions, some math and some mock over the phone call center scenarios. Once testing was completed I immediately found out if I passed or failed. I passed! Next is the slower part of the process, waiting for an interview. Because I was coming from out of state, I interviewed with everyone (Director, Manager and 2 Supervisors) on the same day. I had a panel interview and then a more intimate one on one interview with the direct hiring supervisor. The interviews went great. Then the bad news...I get a phone call that Verizon would love to hire me, however, they cannot at the moment because a new hiring freeze has gone into affect. Now the real waiting begins. Days, weeks, then eventually months go by and they still cannot hire me. Finally 8mths later I get the call. Of course I had to decline as I already accepted a position with another company.

Interview Question – Why are you willing to start from the bottom with so much management Experience   Answer Question

Reason for Declining – Declined because there was a major delay in the hiring process because of a hiring freeze. By the time I was finally offered the job, I had already accepted a position with another company.

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Newark, NJ

I applied in-person and the process took 4 weeks - interviewed at Verizon.

Interview Details – battery exam; math, alpha and numeric matching, similar to Military entrance exam, then 1on1 interview; drug testing; medical exam, background checks, then Final Offer. Once you pass the initial exams, it's just basic corporate procedures, just as in any big company.

Interview Question – None...just listen carefully to questions and think before you answer   Answer Question

Negotiation Details – Use your experiences and show how it can benefit the company so you can negotiate a higher starting pay

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and interviewed at Verizon.

Interview Details – The interviewer called about 2 min late (as expected) she started off introducing herself and going over the position what it includes and what the facility is like then she began the interview process. She asked your same old interview questions and at the end told me I got through the phone interview and wanted to set up the in person. I am going to in person interview next week. I got through the first part with flying colors my advice is to talk to the interviewer like a person (not a friend) not a robot and you will do fine. I still have a test and the in person interview so I'm praying it goes just as well .

Interview Question – Not really any difficult questions basic interview questions.   Answer Question

Accepted Offer

Positive Experience

Average Interview

Consultant Interview

Phila, PA

I applied online and the process took 3 weeks - interviewed at Verizon in September 2010.

Interview Details – I had to past a couple of battery test. Went to another location to take a customer service test. I met with the hiring manager for an interview. Offered the job over the phone.. The process may have taken 3 weeks.

Interview Question – Discuss a difficult situation you encountered with a customer and how did you resolve it   Answer Question

Negotiation Details – They offered an amount and I accepted, I did not attempt to negotiate

Accepted Offer

Positive Experience

Difficult Interview

Fiber Customer Support Analyst Interview

Fiber Customer Support Analyst
Silver Spring, MD

I applied online - interviewed at Verizon in June 2014.

Interview Details – Started out by applying. Was contacted about two weeks after for a phone interview. After initial phone interview was required to take tests on computer that tested your ability to follow rules, data entry, and basic LAN networking skills.

Successfully passed the testing and was granted an in person interview where I was asked questions by two managers out of a booklet. The questions were self explanatory customer situation examples. After the interview I was told to wait for a few days for information. Received an email on Saturday telling me to expect to hear more information in the next week which have the hint I probably got the job. Then on Monday I got the call from the initial recruiter offering the job. .

Interview Question – Describe a time you had to provide negative information to a customer and how did you present it.   View Answer

Negotiation Details – I didn't try to negotiate because it was a union job and after two years there I was going to be making a substantial salary in my opinion.

Accepted Offer

Positive Experience

Average Interview

Intern Interview


I applied online and the process took 2 months - interviewed at Verizon.

Interview Details – The process started with an email sent to me for a request for a phone interview. I completed the phone interview and it lasted for about 5 min. A month later, I received a call to come to Verizon for a face to face interview. There were two interviews at that time. One with IT professionals and one with an HR professional. Each one lasted for an hour. After that was completed, I knew of a decision a week later.

Interview Question – There was no difficult or unexpected question.   Answer Question

Accepted Offer

Positive Experience

Easy Interview

Intern Interview

Portland, OR

I applied online and the process took 2 months - interviewed at Verizon in June 2014.

Interview Details – 3 interviews, all were easy, you should be honest and able to explain what's on your resume, self confidence is very important, don't explain beyond the required information. the over all process is easy, the background check might take time, so don't panic

Negotiation Details – no negoiation

Accepted Offer

Neutral Experience

Average Interview

Recruiter Interview

Hilliard, OH

I applied through a recruiter and the process took 5 weeks - interviewed at Verizon.

Interview Details – First received a phone interview, then an in person interview with Recruiting department Senior Recruiter. She was very direct and came across attacking and rude along with negative. I had to get assertive in my responses and really stand up for myself during the interview as if I was fighting verbally for the job. I didn't think I was going to get hired due to her unpleasant demeanor during the interview.

Interview Question – Tell me what apps are on your cell phone right now   Answer Question

Negotiation Details – I was able to negotiate my hourly rate of pay. I was offered $16.00 an hour but I was able to negotiate $19.00 and hour. My advice would be to not be afraid to ask for more money as long as you can back your request up with previous experience and previous rate of pay for same type of job.

No Offer

Neutral Experience

Very Easy Interview

Account Manager Interview

Account Manager
Alpharetta, GA

I applied online and the process took 2 days - interviewed at Verizon in July 2014.

Interview Details – Initial interview went well. Applied for Account Mgr position and was called next day. 1st interview so far went well. General questions mainly about my past work history and a general question about my knowledge of Verizon. Do your homework inadvance getting to know enough about Verizon. Now awaiting for a response from the hiring manager to continue thru the hiring process. I'm keeping hope alive because it did go well!

Interview Question – My past work history.   Answer Question

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