Getting an Interview
Getting an Interview
Interviews for Top Jobs at Verizon Wireless
- Retail Sales Representative (268)
- Customer Service Representative (237)
- Solutions Specialist (77)
- Sales Representative (59)
- Business Account Executive (21)
- Experience Specialist (20)
- Verizon Wireless Retail Sales Representative (19)
- Customer Service Specialist (19)
- Sales Associate (18)
- Customer Care Representative (15)
- Retail Sales Consultant (13)
- Technical Support Representative (12)
- Customer Service Supervisor (12)
- Customer Service (11)
- Intern (11)
- Technical Support Coordinator (11)
- Account Executive (10)
- Assistant Retail Store Manager (10)
- Customer Specialist (9)
- Sales (8)
- Customer Service Representative, Call Center (8)
- Financial Services Representative (7)
- TELESALES Representative (7)
- Assistant Store Manager (6)
- Senior Sales Representative (6)
- Retail Store Manager (6)
- Store Manager (6)
- Solutions Manager (5)
- Major Account Manager (5)
- Senior Customer Service Representative (5)
- Accepted OfferPositive ExperienceAverage Interview
I applied online. I interviewed at Verizon Wireless (Alpharetta, GA).
The interview process was somewhat intense. I applied online and then I scheduled a time to do a phone interview. I then had to go through an extensive background check process where I had to request employment documentation from previous employers. Once I passed the background assessment, I then did an assessment in person at the office.If you passed the assessment, then they bring you back for the in person interview. They also required a drug test during the process.
- How to handle or calm down an irate customer. Answer Question
- Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 1+ week. I interviewed at Verizon Wireless (Atlanta, GA) in September 2015.
Completed the online Application. Rather lengthy and very thorough. Took a few hours to populate, then sent. Received a confirmation email the next day saying a Recruiter will review and contact me within about a week. Got an email the next day setting up a phone interview with some docs to study on the company and the Accessory of the month to role-play sell as part of the interview. Interview took place a few days later; "Why Verizon?", a bit on my job background, a few common relatable things about my prior position; "Tell me a case where you had a difficult customer and how did you handle it", etc. At the end, the Recruiter said it went well with some helpful hints and feedback and said he would pass my application on the Store Manager who would call me within a week. Received a call the next morning setting the up the interview for the next business day. Very similar in format and style with FTF with the GM and another Manager, Very comfortable setting and calming demeanor... refreshing! Also was given 3 perspective customers with 3 different profiles, had 5 minutes to review the store and pick 3 devices/products/accessories to sell for each profiled customer, then had to sell to the Managers. Advice here is just be yourself, and be creative. Q&A back and forth (don't be afraid to ask good relevant questions to show interest, etc.) Manager said it went well and I would be receiving a call within a week with the "Yes or No" answer to getting the position. I received the call the next day saying"YES"... with a Contingent Offer; based of passing a drug test within 48 hours of my verbal acceptance of this offer, and Successful completion and clearance of a thorough background check; Prior employment, College Transcripts, Legal issues, etc. Took 6 days to complete. Received a call from the Recruiter on the 7th day after indicating that I was all clear and good to go...
- "Tell me a case/situation where you had a difficult customer and how did you handle it" 1 Answer
Helpful (5)Accepted OfferNeutral ExperienceAverage Interview
I applied online. The process took 3 weeks. I interviewed at Verizon Wireless (Atlanta, GA) in April 2015.
First it starts off with a phone screening from HR. They will then move you to higher management for an interview! This is a basic interview , with a role play task, you must call a client and set up a meeting with them to try to get them engaged and to purchase your products !
- Basic style interview questions: Name a time where you had to go above and beyond to finish a job? Why Verizon? What are the most important qualities you have that fit this role Answer Question
Helpful (4)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 2+ months. I interviewed at Verizon Wireless (Alpharetta, GA) in April 2015.
1. Phone Interview I received an email from Verizon to set up a phone interview. In that email, they attach a document that has: what the job will consist of, a video link to show you the atmosphere, and a little bit about the company and it's credo. The document also contained salary and other benefits should you be hired. The phone interview was pretty simple, they discuss a little bit of your resume, talk about the position and a little bit of what the hours would be. They ask you how familiar you are with wireless technology. They also ask you why you want to work there and maybe a few general interview-type questions that I don't quite remember. They will definitely ask about the company credo, so make sure you read that. They'll ask which one is your favorite or which one is the most important to you. Also be sure to watch the video. I didn't get a chance to watch the video, so after I reluctantly told her that, she didn't ask me anything about it. She talked about salary, which was set at 28K a year, but said something about how a degree and experience may have an affect on it. 2. Assessment Shortly after that, I received a email conversation for the assessment. The assessment is broken into 7 sections and there is a time limit. I believe the max time for the entire process is 90 minutes, though each section has it's own time limit. Not all sections have time limits, but most of them do. One section consist of those questions that you strongly disagree/agree. Another section consist re-typing a sentence as fast and accurately as you can. There is also a part where they play the audio and you have to type what you hear. Another section consist of matching numbers within a grid of numbers. Another section consists of audios of customer complaints and based on the knowledge provided for that customer, you must figure out which option is best. Another section is you listening to customer complaints and directing them to the right operator while at the same time looking at a set of a numbers and clicking match/no match. There's another section that involves fishing, which is mostly word problem solving. If A and B are this then what you need to catch C? That's all that I remember. It took me about an hour to finish the entire test, the lady said I passed. 3. Interview The interview was not as hard as I thought it would be. There was one recruiter doing the interview and she was very nice. She talked about the position a little bit and asked if I was to move forward in the process, did I need any particular days off in the next 3 months. This was because the training is 3 months long and has very specific days/hours. I told her that was fine and I hadn't planned anything. The interview didn't follow the typical style that most do. They didn't ask me to tell them about myself and my story or anything like that. She did ask why I wanted to work there and what's the best part of this position and what would be the biggest challenge. She asked where my knowledge was with wireless technology. Also asked about which apps I use and which operating system I was familiar with. One STAR question was asked. Tell me about a situation in your previous job where there was an unforeseen issue and how you handled it. The interview then moved to role base situation, where the interviewer played a customer and I was the customer service specialist. Two more of these were done, the latter two you were given pieces of paper that had information you would need to address the customer issues. Another task that was assigned to us was to sell the interviewer a piece of technology that we use or have used. That was mostly it. The interviewer actually talked for the most part during the interview. When the interview was basically completed, I asked questions of my own about pay and other benefits. While she answered, she told me she was sending all my information to HR. I took that as a good sign. At the end of the interview, she said if I was selected, they would contact me in the next few days. 3 hours later I received a call with a job offer. They were able to increase my salary to 32K along with many other benefits. Obviously a drug test was required within 48 hours, along with a background check. Make sure your resume is correct, as they will do a complete background check and verify your job history and salary. The background check people, a couple days later, asked for a recent pay stub and a W2 from a few years ago. A day later, I got a call to say everything is clear and to officially welcome me to the company. That was followed by an email confirmation with information about the first day and to create my ID. And that's pretty much it. Good luck!
- A situation in your life or job where there was an unforeseen issue and what you did to overcome it? 1 Answer
- Declined OfferNeutral ExperienceAverage Interview
I applied online. The process took 2 weeks. I interviewed at Verizon Wireless (Atlanta, GA) in March 2015.
The interviewer was thirty minutes late. She said it was due to traffic and did not apologize for being late. During the interview she also used profanity (not at me directly) in referencing the traffic. Although I wasn't offended by it, I did find it inappropriate and unprofessional to say the least. I will not be accepting a position their simply due to the impression by the interviewer.
- How will the travel time and distance be for you? Do you think you will have any issues getting here on time? Answer Question
- Accepted OfferPositive ExperienceDifficult Interview
I applied online. The process took 2+ months. I interviewed at Verizon Wireless (Alpharetta, GA) in February 2015.
Applied online 30+ day for hr call and test scheduling 2+ days for scheduled testing (pay attention to details and do not rush) 7+ days to one on one interview (they want to see how you will perform and they will ask to you to role play) 14+ days to get job offer
- Tell me about a time you.... (very star system based questions) Answer Question
- Accepted OfferNeutral ExperienceDifficult Interview
I applied online. The process took 1+ week. I interviewed at Verizon Wireless (Alpharetta, GA) in October 2014.
I applied on a Friday. I was contacted about a week later by email requesting me to call a hiring director of still interested in the position. I did a prescreening call, a phone interview-2 days later-,and a ftf interview -2 days later-. My final interview was on a Friday and I was told I would be notified within a week on whether or not I would get the job offer. I was notified the following Tuesday-2 days later. I was offered the job contingent upon my background check and drug test. The phone interviews were pretty easy. Background info and situational questions were asked. They love the STAR format so make sure you know how to properly answer questions. The ftf interview was much harder. There were about 5 role play situation... I personally hate role playing... I did horrible on the role play but great on the other part. I start Nov 17...
- Pick an item... cell phone or tablet and sell it to me 1 Answer
No negotiating at all
- No OfferEasy Interview
I applied online. The process took 5 days. I interviewed at Verizon Wireless (Alpharetta, GA) in October 2014.
The interview process involved basic customer service questions. If you don't know how to answer the questions you will not get a second interview. I suggest you research how to answer there questions before interviewing.
- No questions was unexpected. 1 Answer
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 1+ week. I interviewed at Verizon Wireless (Tucker, GA) in July 2014.
It was a 3 interview process, 2 over the phone and one in person. The first interview I was asked about my self and why i was a good fit for the company and then I was asked to sell an item they had e-mailed me. Second interview I did the same but in Spanish since I am bilingual, the third interview was in person where they asked me about my self and how i could contribute to the company.
- They asked me to sell something base on the material I was e-mailed. Both in english and Spanish since I am bilingual Answer Question
- Declined OfferNegative ExperienceDifficult Interview
I applied online. The process took 4+ weeks. I interviewed at Verizon Wireless (Atlanta, GA).
Your standard "tell me about a time when..." Very hard and dry, not comfortable at all. You have no idea how the interview is going. I think the behavioral interview questions are necessary, but there should be a little time afforded to get to know the interviewee a little.
- What is the culture like where you work now? Answer Question
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